Care and Protect UK
Care and Protect UK is a home care agency in Durham, County Durham (DH7 6FE). It holds a CQC rating of Good.
About Care and Protect UK
We at Care and Protect UK are proud to provide compassionate home care across Durham and the wider County Durham area, supporting people to live safely and comfortably in the place they know best: their own home. As a trusted home care agency serving the DH postcode area, we understand that reaching out for support can feel like a significant step, and we are here to make that journey feel considered, respectful, and reassuring. Because our care is delivered in the familiar surroundings of each person's own home, the environment is shaped by what matters most to them. Whether that is a quiet bungalow on the outskirts of Durham, a family home in a village community, or a flat closer to the city centre, we work sensitively within each setting. Our team travels across the local area to bring skilled support directly to residents, meaning there is no need to leave behind treasured belongings, beloved pets, or well-loved routines. For many families, this continuity is a source of enormous comfort. The people we support have a wide range of needs, and our specialisms reflect that breadth. We provide care for older adults who may need a little extra help with daily routines, personal care, medication prompts, or companionship. For those living with dementia, our approach is patient and person centred, focusing on preserving dignity, encouraging familiar routines, and offering gentle reassurance during moments of confusion. We also support adults living with mental health needs, offering steady, non judgemental care that promotes wellbeing and independence. Our experience extends to supporting people with physical disabilities, where we assist with mobility, personal care, and the practical tasks that can otherwise feel overwhelming. For those with visual or hearing impairments, we adapt our communication and approach thoughtfully, ensuring every person feels genuinely heard and understood. We also care for younger adults, recognising that care needs are not defined by age, and that every individual deserves support tailored to their own goals, aspirations, and lifestyle. In practice, this means families can expect a care plan built around the person, not the task. We take time to learn about preferences, life history, cultural background, and daily rhythms, so that our visits feel like a natural part of the day rather than an intrusion. Relatives often tell us how much peace of mind they gain knowing a familiar, trained team is checking in on their loved one, sharing updates, and flagging any changes early. Our commitment to quality is reflected in our most recent Care Quality Commission inspection, dated 21 February 2024, in which we were rated Good overall. We also achieved a Good rating across all five key domains: Safe, Effective, Caring, Responsive, and Well led. For families, this independent assessment offers meaningful reassurance that the care being delivered is safe, that outcomes for people are positive, that our team treats each person with kindness and respect, that support is responsive to changing needs, and that the organisation is thoughtfully managed. Whilst we are proud of this recognition, we see it as a foundation rather than a destination, and we continue to reflect, learn, and improve. If you are exploring home care options for a parent, partner, relative, or for yourself, we warmly invite you to get in touch. Choosing care is a deeply personal decision, and we would be honoured to have a gentle, no pressure conversation about how we might help. Whether you need a few hours of companionship each week, regular personal care, or more comprehensive daily support, we are here to listen, to guide, and to walk alongside your family every step of the way.
Care provided at Care and Protect UK
- Older person care
- Dementia care
- Mental health care
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 21 February 2024
Read the full inspection report on the CQC website.
Common questions about Care and Protect UK
Where is Care and Protect UK located?
Care and Protect UK is a home care agency based in Durham, County Durham (DH7 6FE), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Care and Protect UK provide?
Care and Protect UK is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.
What is Care and Protect UK's CQC rating?
Care and Protect UK is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 21 February 2024. You can read the full CQC report from the link on this page.
Does Care and Protect UK provide dementia care?
Yes. Care and Protect UK supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Care and Protect UK
Can they support someone living with dementia at home?
Yes. Yes. Care and Protect UK is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Care and Protect UK covers roughly 10 miles from Durham.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the North East
Care and Protect UK has not published its fees yet. These are typical hourly rates for the North East, so you know roughly what to expect before you call.
- Home care (per hour): £24 to £29 per hour, typical range
Indicative figures for the North East, not a quote from Care and Protect UK. Actual fees depend on the room, the level of care and how it is funded.
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