Portland Domiciliary Service
Portland Domiciliary Service is a home care agency in Crook, County Durham (DL15 0PW). It holds a CQC rating of Requires Improvement.
About Portland Domiciliary Service
Portland Domiciliary provides care and support to people in their own homes across Crook and the surrounding parts of County Durham. We work with older people, adults with learning disabilities and autistic adults, people with physical disabilities and younger adults. Ours is a rural area and that shapes how we work. Distances are real, and a missed visit is not a minor inconvenience when the next house is some way off. We plan our rounds carefully, keep our teams local and make sure someone can always be reached. Our support covers personal care, medication, meals, mobility, help at the start and end of the day and getting out into the community. For younger adults and people with physical disabilities the focus is often access rather than frailty: getting to work, to college or to see friends without the whole day being organised around it. We want to be straightforward about our last inspection. The Care Quality Commission rated us as requires improvement. We are working through the findings rather than explaining them away, with tighter oversight of care records and medication, more structured supervision and training for staff, and better monitoring so that visits happen as planned. We would rather tell you plainly than have families learn it elsewhere. Please talk to us and we will be honest about what we can offer and what we are changing.
Care provided at Portland Domiciliary Service
- Older person care
- Learning disability and autism support
- Physical disability support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 3 August 2018
Read the full inspection report on the CQC website.
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Common questions about Portland Domiciliary Service
Where is Portland Domiciliary Service located?
Portland Domiciliary Service is a home care agency based in Crook, County Durham (DL15 0PW), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Portland Domiciliary Service provide?
Portland Domiciliary Service is registered to provide care in people’s own homes, with support that includes Older person care, Learning disability and autism support, Physical disability support, Younger adults care. The full list of services is shown on this page.
What is Portland Domiciliary Service's CQC rating?
Portland Domiciliary Service is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 3 August 2018. You can read the full CQC report from the link on this page.
Questions families ask about Portland Domiciliary Service
Can they support someone living with dementia at home?
No. Portland Domiciliary Service does not list dementia care on the CQC register. Choose an agency that does if dementia is part of the picture.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Portland Domiciliary Service covers roughly 10 miles from Crook.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the North East
Portland Domiciliary Service has not published its fees yet. These are typical hourly rates for the North East, so you know roughly what to expect before you call.
- Home care (per hour): £24 to £29 per hour, typical range
Indicative figures for the North East, not a quote from Portland Domiciliary Service. Actual fees depend on the room, the level of care and how it is funded.
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