Office NE
Office NE is a home care agency in Chester Le Street, County Durham (DH3 3PJ). It holds a CQC rating of Good.
About Office NE
We at Office NE are proud to provide compassionate home care across Chester Le Street and the wider County Durham community, supporting people to live well and safely in the place they know best: their own home. As a trusted home care agency in the North East, we believe that the right support, delivered with warmth and respect, can make every day feel a little brighter. Operating from within the DH postcode area, our team is rooted in the local community, familiar with the neighbourhoods, streets, and rhythms of life in Chester Le Street and the surrounding towns and villages of County Durham. Because we come to you, there is no unfamiliar environment to adjust to. Care happens in your living room, at your kitchen table, in your garden, or wherever you feel most comfortable. This local presence means our carers can respond promptly, build genuine relationships, and understand the individual context of each person we support. Our specialisms reflect the diverse needs of the people we care for. We offer thoughtful support for older people who wish to remain independent at home, whether that means a little help with the morning routine or more comprehensive daily assistance. We support younger adults living with a range of needs, including those with learning disabilities or autism, tailoring our approach to encourage confidence, choice, and meaningful daily living. Our team is experienced in supporting people managing mental health conditions, offering steady, patient encouragement alongside practical help. For those living with physical disabilities or visual and hearing impairments, we adapt our communication and our care to ensure dignity, safety, and comfort remain at the heart of everything we do. In practice, this breadth of experience means families can feel reassured that we take the time to understand each person as an individual, not as a set of needs on a page. We listen carefully during our initial conversations, work closely with family members and other professionals where appropriate, and shape a plan of support that reflects personal preferences, routines, and goals. Whether the need is short term following a hospital stay, ongoing daily visits, or more intensive support, our carers aim to be a familiar, welcome presence. Our commitment to quality is reflected in our most recent Care Quality Commission inspection, dated 2 February 2023, in which we were rated Good overall. We were also rated Good across every one of the five key domains: Safe, Effective, Caring, Responsive, and Well led. For families, this consistency offers meaningful reassurance. It means that independent inspectors found our care to be safe and to meet people's needs effectively, delivered by staff who treat people with kindness, in a way that is responsive to changing circumstances and underpinned by thoughtful leadership. We do not treat this rating as a finishing line. Instead, we see it as a foundation to keep building on, listening to feedback from the people we support and their loved ones, and continuing to develop our team's skills and knowledge. Choosing home care for yourself or someone you love is a significant decision, and we understand that families often come to us during moments of worry or change. Please know that there is no pressure and no rush. We are happy to have an initial, no obligation conversation, answer your questions, and talk through what good home care might look like for your particular situation. Whether you are exploring options for a parent in Chester Le Street, arranging support for a younger adult family member, or planning ahead for your own future, we would be honoured to hear from you and to explore how we might help.
Care provided at Office NE
- Older person care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 2 February 2023
Read the full inspection report on the CQC website.
Common questions about Office NE
Where is Office NE located?
Office NE is a home care agency based in Chester Le Street, County Durham (DH3 3PJ), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Office NE provide?
Office NE is registered to provide care in people’s own homes, with support that includes Older person care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.
What is Office NE's CQC rating?
Office NE is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 2 February 2023. You can read the full CQC report from the link on this page.
Questions families ask about Office NE
Can they support someone living with dementia at home?
No. Office NE does not list dementia care on the CQC register. Choose an agency that does if dementia is part of the picture.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Office NE covers roughly 10 miles from Chester Le Street.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the North East
Office NE has not published its fees yet. These are typical hourly rates for the North East, so you know roughly what to expect before you call.
- Home care (per hour): £24 to £29 per hour, typical range
Indicative figures for the North East, not a quote from Office NE. Actual fees depend on the room, the level of care and how it is funded.
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