New Vision Care Services
New Vision Care Services is a home care agency in Chester Le Street, County Durham (DH3 3QD). It holds a CQC rating of Good.
About New Vision Care Services
Here at New Vision Care, we are proud to serve the community of Chester Le Street and the wider County Durham area, providing high quality home care that supports people to live well in their own homes, on their own terms. We work with a wide range of people, including older adults, younger adults, and individuals living with dementia, learning disabilities, autism, mental health conditions, physical disabilities, and visual or hearing impairments. We understand that no two people are the same, and we take time to get to know each person properly before we begin supporting them. Care plans are built around the individual, not the other way around. Our team genuinely cares about the people we visit. We aim to make every call feel like a visit from someone familiar and trustworthy, not just a face coming through the door. Consistency matters to us, and we work hard to ensure people see familiar carers who understand their routines, preferences, and personalities. We are regulated by the Care Quality Commission and are pleased to hold a Good rating, which reflects the effort and commitment our staff bring to their work every single day. We do not take that lightly, and we continue to look for ways to improve and develop what we offer. If you are looking for support for yourself or someone you love, we would encourage you to get in touch and have a conversation with us. There is no pressure, and we are happy to talk things through at whatever pace feels right for you. We believe that starting care should feel straightforward and reassuring, not overwhelming. We are local, we are approachable, and we are here to help people in our community live with dignity and independence.
Care provided at New Vision Care Services
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 14 January 2026
Read the full inspection report on the CQC website.
Common questions about New Vision Care Services
Where is New Vision Care Services located?
New Vision Care Services is a home care agency based in Chester Le Street, County Durham (DH3 3QD), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does New Vision Care Services provide?
New Vision Care Services is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is New Vision Care Services's CQC rating?
New Vision Care Services is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 14 January 2026. You can read the full CQC report from the link on this page.
Does New Vision Care Services provide dementia care?
Yes. New Vision Care Services supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about New Vision Care Services
Can they support someone living with dementia at home?
Yes. Yes. New Vision Care Services is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. New Vision Care Services covers roughly 10 miles from Chester Le Street.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the North East
New Vision Care Services has not published its fees yet. These are typical hourly rates for the North East, so you know roughly what to expect before you call.
- Home care (per hour): £24 to £29 per hour, typical range
Indicative figures for the North East, not a quote from New Vision Care Services. Actual fees depend on the room, the level of care and how it is funded.
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