The Glen
The Glen is a residential care home in Dover, Kent (CT17 9SN). It holds a CQC rating of Outstanding.
About The Glen
The Glen is a residential care home in Dover supporting adults with a learning disability and autistic adults. We are a home rather than a facility, and the people living here are supported to run their own lives as far as they are able. Ordinary life is the point of the place. That means cooking, shopping, keeping your own room exactly as you want it, getting out to college, work or a club, and having a genuine say in how the week is arranged. For autistic residents we pay close attention to the things that make a home manageable: steady routines, proper warning before anything changes, and a quiet space to retreat to when the day has been a lot. Support is offered at whatever level suits each person. We are as interested in what somebody can do independently as in what they need a hand with, and we step back wherever help is not genuinely wanted. Respite stays are available, which can give a family a break or serve as a trial for somebody considering a move. Our most recent overall rating from the Care Quality Commission is Outstanding. We are proud of it, and clear that it has to be earned again every week. Please get in touch if you would like to visit.
Care provided at The Glen
- Learning disability and autism support
- Respite care
- Last CQC inspection: 16 October 2018
Read the full inspection report on the CQC website.
What the inspectors found
A plain English summary of the Care Quality Commission inspection behind the current rating of The Glen. Report published 16 October 2018.
- 4 July 2018. The visit was unannounced.
- 9 places, 6 people were using the service at the time
Safe
CQC rated this area Good. Inspectors found that managers made sure there were enough staff around when people needed them. Staff continued to be recruited safely. Risk was managed without stopping people from doing activities they enjoyed.
Effective
CQC rated this area Good. Inspectors found that people had a say about who was appointed to support them. Induction training focused on people's specific needs. Staff also attended training that tried to copy how it feels to live with autism, and staff said this helped them to understand and support people.
Caring
CQC rated this area Outstanding. Inspectors found that staff were committed to supporting people to live fulfilled lives. People smiled and laughed with staff, and staff responded to people with kindness and respect. Staff supported people to build skills such as cooking, cleaning and budgeting, and some people had moved on to live more independently.
Responsive
CQC rated this area Good. Inspectors found that each person helped to develop a support plan covering their dreams and aspirations. People's needs were constantly assessed and support was adjusted when needs changed. A tablet computer helped people to choose meals and activities, and one person's interest in horses led to horse riding lessons.
Well-led
CQC rated this area Outstanding. Inspectors described the leadership as strong, with managers who had a 'can do' attitude about helping people to achieve despite complex needs. Staff attended forums on best practice and shared key information with the rest of the team. The Glen was featured in a recognised national best practice guide for adult social care providers.
What people told the inspectors
Relatives praised the relationship staff had with people living at the home. They also praised the support staff gave to their loved ones.
Since the last inspection
Rated Outstanding in October 2018, up from Good.
Caring moved from Good to Outstanding; Well-led moved from Good to Outstanding; Safe is still Good; Effective is still Good; Responsive is still Good.
- 16 October 2018: Routine inspection, rated Outstanding. This inspection gave the current rating.
- 22 January 2016: Routine inspection, rated Good
- 7 January 2014: Routine inspection
- 27 October 2012: Routine inspection
Read the full report on the CQC website
Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.
How The Glen compares in Dover
Measured against the 58 care homes registered in Dover. The dark dot is this home.
- Size
- 9 places. Smaller than 40 of the 58 homes. The local average is 22 places.
- CQC rating
- Outstanding. 41 of the 58 homes (71%) are rated Good or Outstanding. Across Kent the figure is 73%.
- Latest report
- 16 October 2018. 51 of the 58 homes have published a newer inspection report since.
- Registered
- January 2011. 28 of the 58 homes registered more recently.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered care homes in Dover.
The local picture: Dover
What the numbers say about care for older people in Dover, in Kent.
What care costs in Kent, per week
| Type of care | What the council pays | What self-funders are typically asked |
|---|
| Residential care | £1,187 | £1,409 to £1,600 (Middle half of prices from 22 Kent homes. Median £1,500.) |
| Nursing care | £1,378 | £1,550 to £1,865 (Middle half of prices from 11 Kent homes. Median £1,605.) |
| Residential dementia care | Not published separately | £1,500 to £1,619 (Middle half of prices from 18 Kent homes. Median £1,500.) |
| Nursing dementia care | Not published separately | £1,975 to £2,226 (South East figure, because too few Kent homes publish this price. 37 homes. Median £2,050.) |
Published prices are often starting prices, and come from homes that publish fees, so treat them as a guide. Ask the home for its own price.
- People aged 75 and over: 15,300. Rising to 18,000 by 2035, up 18%
- People aged 85 and over: 3,800. Rising to 5,800 by 2035, up 53%
- Living with dementia, aged 65 and over (estimate): 2,000. Rising to 2,500 by 2035, up 27%
- Dementia diagnosis rate: 59%. The NHS ambition is 67%. Kent as a whole is 62%.
- Care home beds per 1,000 people aged 75+: 75. Kent average is 77.
- Care homes, last 12 months: 0 opened, 1 closed. 1 changed owner, covering 21 beds.
- Care home beds filled across Kent: 88%. The 12 month average is 88%.
- Who pays, across Kent (estimate): 35% council, 43% self. The rest is NHS funded or other.
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published care home prices, council planning records.
Good to know about The Glen
Facts from public registers, and what is close by.
- Registered with CQC
- 28 January 2011, so 15 years.
- Run by
- LDC Care Company Ltd, which runs 5 adult social care services in England. All 4 that have a rating are rated Good or Outstanding.
Sources: CQC register, Food Standards Agency, OpenStreetMap contributors. Distances are in a straight line from the postcode, not walking or driving routes.
Local services near The Glen
The closest places to this home, measured in a straight line from its postcode. They are the nearest, not necessarily the ones the home uses. Ask the home which GP, dentist and pharmacy its residents are registered with.
Nearest 24 hour A&E
- William Harvey Hospital, Ashford, 16.5 miles away
It is about 16.5 miles in a straight line from the postcode. The drive is usually longer. In an emergency call 999; the ambulance may take you elsewhere.
Nearest GP practices
Nearest dentists
Nearest pharmacies
Nearest railway stations
- Dover Priory Station, 0.4 miles away
- Kearsney Station, 2.1 miles away
- Martin Mill Station, 3.9 miles away
Around The Glen
- H: The Glen
- A: 24 hour A&E
- G: GP practice
- D: Dentist
- P: Pharmacy
- S: Railway station
Straight line distances, not routes. Places very close to the home are spread out slightly so they can be told apart.
Contains public sector information licensed under the Open Government Licence v3.0. Practice and pharmacy details from the NHS England Organisation Data Service. A&E sites from NHS England A&E data and the Organisation Data Service. Railway stations from the Department for Transport NaPTAN dataset. Distances are straight line and approximate.
Common questions about The Glen
Where is The Glen located?
The Glen is a residential care home in Dover, Kent, CT17 9SN. You can view its exact location and get directions from the map on this page.
What type of care does The Glen provide?
The Glen is registered to provide residential personal care, with support that includes Learning disability and autism support, Respite care. The full list of services is shown on this page.
What is The Glen's CQC rating?
The Glen is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Outstanding following its last inspection on 16 October 2018. You can read the full CQC report from the link on this page.
Does The Glen offer respite or short-term care?
Yes. The Glen offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Questions families ask about The Glen
Can Mum or Dad stay here if their dementia gets worse?
No. The Glen is not listed for dementia care on the CQC register. If dementia is likely, choose a home that is, so a second move is not needed later.
Is there a nurse on site if health needs change?
No. The Glen is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.
Can they try a short stay before deciding?
Yes. Yes. The Glen offers respite and short stays, which is a good way to see whether the home is the right fit.
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.
Do they take younger adults as well as older people?
Ask the home. The register does not say which age groups the home supports. Ask the home.
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
Typical weekly fees in the South East
The Glen has not published its fees yet. These are typical weekly fees for the South East, so you know roughly what to expect before you call.
- Residential care: £1,100 to £1,450 per week per person, typical range
Indicative figures for the South East, not a quote from The Glen. Actual fees depend on the room, the level of care and how it is funded.
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