Alexander House
Alexander House is a residential care home in Dover, Kent (CT17 9SP). It holds a CQC rating of Good.
About Alexander House
We at Alexander House - Dover are proud to offer a warm and welcoming residential care home in the heart of Dover, Kent, where older people can enjoy comfort, companionship, and truly personalised care. Nestled within the historic coastal town, our home provides a peaceful sanctuary where residents feel genuinely at ease from the moment they arrive. Our setting has been thoughtfully designed with the wellbeing of older people in mind. Located within the CT postcode area of Dover, we benefit from being part of a close community whilst offering the calm, homely atmosphere that families hope to find when searching for care in the South East. Comfortable communal spaces sit alongside private areas where residents can relax quietly, welcome loved ones, or simply enjoy a moment of reflection. At the heart of what we do is a genuine commitment to older person care and residential care, delivered with warmth, patience, and respect. Our team supports each resident as an individual, taking the time to understand personal histories, preferences, and daily routines so that life here feels familiar and reassuring. For those living with dementia, we provide specialised support tailored to each person's needs, focusing on dignity, gentle encouragement, and meaningful moments of connection. Families can take comfort in knowing their loved one is cared for by people who understand the nuances of dementia and who prioritise emotional wellbeing just as much as practical support. We also offer respite care for those who need a shorter stay, whether following a hospital discharge, during a family carer's break, or simply to enjoy a change of scene and some extra support. Respite guests receive the same attentive care as our permanent residents, and many families find these stays a valuable way to experience life at Alexander House before considering longer term arrangements. Our home has been rated Good by the Care Quality Commission across every domain assessed, including Safe, Effective, Caring, Responsive, and Well led. This consistent recognition reflects the ongoing dedication of our team and our shared belief that good care is built on trust, kindness, and attention to detail. For families, a Good rating across the board offers reassurance that the standards they would expect for their loved one are being met day in and day out. Choosing a care home is one of the most important decisions a family can make, and we understand the emotions that come with it. If you are exploring options for a parent, partner, or relative in Dover or the wider Kent area, we would be delighted to welcome you for a visit, answer your questions, and help you feel confident about the next step. At Alexander House - Dover, your loved one will find not just a place to live, but a place to belong.
Care provided at Alexander House
- Older person care
- Dementia care
- Respite care
- Last CQC inspection: 14 July 2018
Read the full inspection report on the CQC website.
What the inspectors found
A plain English summary of the Care Quality Commission inspection behind the current rating of Alexander House - Dover. Report published 10 January 2023.
- 19 December 2022
- 46 places, 32 people were using the service at the time
Safe
People told inspectors they felt safe living at the home. Risks to people's health and welfare had been assessed, and staff had guidance on how to reduce them. Staff were recruited safely, there were enough staff, people received their medicines as prescribed, and staff followed current infection control guidance. Inspectors looked at concerns about risk management and staffing levels. They found no evidence that people were at risk of harm from these concerns.
Effective
Inspectors did not look at this key question during this visit. CQC used the rating from the last inspection.
Caring
Inspectors did not look at this key question during this visit. CQC used the rating from the last inspection.
Responsive
Inspectors did not look at this key question during this visit. CQC used the rating from the last inspection.
Well-led
Checks and audits were completed on all areas of the service. These found shortfalls, and action had been taken to put them right. People and staff were asked their opinions of the service, and their suggestions were acted upon.
What people told the inspectors
People told inspectors they felt safe living at the home. Relatives told inspectors they were confident to raise concerns with the registered manager and that action would be taken.
Since the last inspection
Rated Good in January 2023, the same overall rating as before (Good).
Safe is still Good; Effective is still Good; Caring is still Good; Responsive is still Good; Well-led is still Good.
- 10 January 2023: Inspection looking at part of the service, rated Good. This inspection gave the current rating.
- 14 July 2018: Routine inspection, rated Good
- 18 May 2017: Routine inspection, rated Requires improvement
- 22 October 2016: Routine inspection, rated Inadequate
- 1 September 2015: Routine inspection, rated Good
- 18 January 2014: Inspection in response to concerns
Read the full report on the CQC website
Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.
How Alexander House - Dover compares in Dover
Measured against the 39 care homes for older people registered in Dover. The dark dot is this home.
- Size
- 46 places. Larger than 33 of the 39 homes. The local average is 29 places.
- CQC rating
- Good. 25 of the 39 homes (64%) are rated Good or Outstanding. Across Kent the figure is 68%.
- Latest report
- 10 January 2023. 18 of the 39 homes have published a newer inspection report since.
- Registered
- January 2011. 26 of the 39 homes registered more recently.
- Care offered
- Dementia care. Of the 39 homes, 23 offer dementia care.
- Food hygiene
- 4 out of 5. The same rating as 6 of the 33 homes that have one.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered care homes for older people in Dover.
The local picture: Dover
What the numbers say about care for older people in Dover, in Kent.
What care costs in Kent, per week
| Type of care | What the council pays | What self-funders are typically asked |
|---|
| Residential care | £1,187 | £1,409 to £1,600 (Middle half of prices from 22 Kent homes. Median £1,500.) |
| Nursing care | £1,378 | £1,550 to £1,865 (Middle half of prices from 11 Kent homes. Median £1,605.) |
| Residential dementia care | Not published separately | £1,500 to £1,619 (Middle half of prices from 18 Kent homes. Median £1,500.) |
| Nursing dementia care | Not published separately | £1,975 to £2,226 (South East figure, because too few Kent homes publish this price. 37 homes. Median £2,050.) |
Published prices are often starting prices, and come from homes that publish fees, so treat them as a guide. Ask the home for its own price.
- People aged 75 and over: 15,300. Rising to 18,000 by 2035, up 18%
- People aged 85 and over: 3,800. Rising to 5,800 by 2035, up 53%
- Living with dementia, aged 65 and over (estimate): 2,000. Rising to 2,500 by 2035, up 27%
- Dementia diagnosis rate: 59%. The NHS ambition is 67%. Kent as a whole is 62%.
- Care home beds per 1,000 people aged 75+: 75. Kent average is 77.
- Care homes, last 12 months: 0 opened, 1 closed. 1 changed owner, covering 21 beds.
- Care home beds filled across Kent: 88%. The 12 month average is 88%.
- Who pays, across Kent (estimate): 35% council, 43% self. The rest is NHS funded or other.
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published care home prices, council planning records.
Good to know about Alexander House - Dover
Facts from public registers, and what is close by.
- Registered with CQC
- 19 January 2011, so 15 years.
- Food hygiene rating
- 4 out of 5. Good. Last inspected by the local council on 4 August 2026.
- Run by
- Nicholas James Care Homes Ltd, which runs 6 adult social care services in England. All 6 that have a rating are rated Good or Outstanding.
Sources: CQC register, Food Standards Agency, OpenStreetMap contributors. Distances are in a straight line from the postcode, not walking or driving routes.
Local services near Alexander House - Dover
The closest places to this home, measured in a straight line from its postcode. They are the nearest, not necessarily the ones the home uses. Ask the home which GP, dentist and pharmacy its residents are registered with.
Nearest 24 hour A&E
- William Harvey Hospital, Ashford, 16.6 miles away
It is about 16.6 miles in a straight line from the postcode. The drive is usually longer. In an emergency call 999; the ambulance may take you elsewhere.
Nearest GP practices
Nearest dentists
Nearest pharmacies
Nearest railway stations
- Dover Priory Station, 0.3 miles away
- Kearsney Station, 2.1 miles away
- Martin Mill Station, 3.9 miles away
Around Alexander House - Dover
- H: Alexander House - Dover
- A: 24 hour A&E
- G: GP practice
- D: Dentist
- P: Pharmacy
- S: Railway station
Straight line distances, not routes. Places very close to the home are spread out slightly so they can be told apart.
Contains public sector information licensed under the Open Government Licence v3.0. Practice and pharmacy details from the NHS England Organisation Data Service. A&E sites from NHS England A&E data and the Organisation Data Service. Railway stations from the Department for Transport NaPTAN dataset. Distances are straight line and approximate.
Common questions about Alexander House
Where is Alexander House located?
Alexander House is a residential care home in Dover, Kent, CT17 9SP. You can view its exact location and get directions from the map on this page.
What type of care does Alexander House provide?
Alexander House is registered to provide residential personal care, with support that includes Older person care, Dementia care, Respite care. The full list of services is shown on this page.
What is Alexander House's CQC rating?
Alexander House is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 14 July 2018. You can read the full CQC report from the link on this page.
Does Alexander House provide dementia care?
Yes. Alexander House supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.
Does Alexander House offer respite or short-term care?
Yes. Alexander House offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Questions families ask about Alexander House
Can Mum or Dad stay here if their dementia gets worse?
Yes. Alexander House - Dover is registered for dementia care, so someone whose needs increase can usually stay rather than move.
Is there a nurse on site if health needs change?
No. Alexander House - Dover is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.
Can they try a short stay before deciding?
Yes. Yes. Alexander House - Dover offers respite and short stays, which is a good way to see whether the home is the right fit.
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.
Do they take younger adults as well as older people?
No. Alexander House - Dover is registered for older people. Younger adults are not listed.
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
Typical weekly fees in the South East
Alexander House - Dover has not published its fees yet. These are typical weekly fees for the South East, so you know roughly what to expect before you call.
- Residential care: £1,100 to £1,450 per week per person, typical range
- Dementia care: £1,200 to £1,550 per week per person, typical range
Indicative figures for the South East, not a quote from Alexander House - Dover. Actual fees depend on the room, the level of care and how it is funded.
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