Highland House
Highland House is a residential care home in Canterbury, Kent (CT3 4AE). It holds a CQC rating of Good.
About Highland House
Here at Highland House, we provide residential care for older adults in the heart of Canterbury, Kent. We are proud to have received a "Good" rating from the Care Quality Commission, which reflects the genuine effort our team puts in every day to make sure the people living here feel safe, respected and at home. We support a wide range of needs under one roof. Alongside general residential care for older people, we have real experience in supporting those living with dementia, helping individuals maintain a sense of familiarity and calm even as their needs change over time. We also welcome residents with physical disabilities and those with visual or hearing impairments, and we work hard to make sure our environment and our approach are accessible and inclusive for everyone. For those who are not quite ready for a permanent move, or whose family carers simply need a well earned break, we also offer respite care. Whether a short stay lasts a few days or a few weeks, we treat every person who comes through our doors with the same level of attention and warmth as our long term residents. Canterbury is a wonderful place to call home, and we make the most of being part of this community. We believe that good care is built on genuinely knowing the people we support, understanding their histories, their preferences and what brings them joy on an ordinary Tuesday afternoon. That knowledge shapes everything from how we plan daily life to how we have conversations at mealtimes. If you are exploring options for yourself or someone you love, we would always encourage you to come and visit us in person. We find that seeing the place and meeting the team tends to answer more questions than any written description ever could, and we genuinely welcome those conversations.
Care provided at Highland House
- Older person care
- Dementia care
- Physical disability support
- Sensory impairment support
- Respite care
- Last CQC inspection: 14 January 2020
Read the full inspection report on the CQC website.
Common questions about Highland House
Where is Highland House located?
Highland House is a residential care home in Canterbury, Kent, CT3 4AE. You can view its exact location and get directions from the map on this page.
What type of care does Highland House provide?
Highland House is registered to provide residential personal care, with support that includes Older person care, Dementia care, Physical disability support, Sensory impairment support, Respite care. The full list of services is shown on this page.
What is Highland House's CQC rating?
Highland House is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 14 January 2020. You can read the full CQC report from the link on this page.
Does Highland House provide dementia care?
Yes. Highland House supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.
Does Highland House offer respite or short-term care?
Yes. Highland House offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Questions families ask about Highland House
Can Mum or Dad stay here if their dementia gets worse?
Yes. Highland House is registered for dementia care, so someone whose needs increase can usually stay rather than move.
Is there a nurse on site if health needs change?
No. Highland House is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.
Can they try a short stay before deciding?
Yes. Yes. Highland House offers respite and short stays, which is a good way to see whether the home is the right fit.
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.
Do they take younger adults as well as older people?
No. Highland House is registered for older people. Younger adults are not listed.
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
Typical weekly fees in the South East
Highland House has not published its fees yet. These are typical weekly fees for the South East, so you know roughly what to expect before you call.
- Residential care: £1,100 to £1,450 per week per person, typical range
- Dementia care: £1,200 to £1,550 per week per person, typical range
Indicative figures for the South East, not a quote from Highland House. Actual fees depend on the room, the level of care and how it is funded.
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