Heightlea
Heightlea is a residential care home in Truro, Cornwall (TR1 2HN). It holds a CQC rating of Requires Improvement.
About Heightlea
We at Heightlea are proud to offer residential care in the heart of Truro, providing a warm and welcoming home for adults with a wide range of care needs. Nestled within the beautiful Cornish city, our residential care home is designed to feel like a true home rather than an institution, giving residents the comfort, familiarity, and peace of mind that truly matter. Our setting in Truro places us within easy reach of the city's charming surroundings, offering residents the benefits of a well connected Cornish community whilst enjoying the calm of a dedicated residential environment. The home has been shaped with the wellbeing of every resident in mind, offering comfortable communal areas where friendships can flourish and quieter spaces for those who value moments of reflection. Families visiting loved ones will find an atmosphere that feels genuinely lived in, personal, and cared for. The people we support come to us with a wide variety of backgrounds and needs, and our team takes great pride in delivering care that is tailored to each individual. We welcome older people who require residential support, younger adults seeking a place to call home, and individuals living with learning disabilities or autism. We also support residents with physical disabilities and those living with visual or hearing impairment, ensuring that daily life is accessible, meaningful, and dignified for everyone in our care. For families who need short term support, we also offer respite care, giving carers a well earned rest whilst their loved one enjoys the comfort and companionship of Heightlea. In practice, this breadth of specialism means our team is experienced in adapting communication, mobility support, and daily routines to suit each person. Whether a resident thrives on lively social interaction or prefers a calm, predictable rhythm to their day, we work closely with them and their families to build a care plan that reflects who they truly are. Our approach is rooted in respect, patience, and understanding, recognising that good care is as much about emotional wellbeing as it is about physical support. Our most recent CQC inspection in June 2023 gave Heightlea an overall rating of Requires Improvement. We are open and honest about this, and we want families to know that we take our regulatory feedback seriously. The inspection recognised genuine strengths in the home, rating us Good for being Safe, Caring, and Responsive. These ratings reflect the compassion and attentiveness our team brings to every interaction and the confidence residents can have in the safety of their home. The areas identified as Requires Improvement, namely Effective and Well-led, are receiving our focused attention as we continue to strengthen our practices, leadership, and outcomes for everyone we support. Continuous improvement is central to how we operate, and we welcome the opportunity to demonstrate the progress we are making. Choosing a care home is one of the most important decisions a family can make, and we understand the weight of that choice. If you are exploring residential care in Truro or the wider Cornwall area for a loved one, we warmly invite you to get in touch with Heightlea to learn more about our home, meet our team, and see for yourself the environment we have created. We are here to answer your questions, listen to your concerns, and help you feel confident about the next step, whatever that may look like for your family.
Care provided at Heightlea
- Older person care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Respite care
- Last CQC inspection: 23 June 2023
Read the full inspection report on the CQC website.
Common questions about Heightlea
Where is Heightlea located?
Heightlea is a residential care home in Truro, Cornwall, TR1 2HN. You can view its exact location and get directions from the map on this page.
What type of care does Heightlea provide?
Heightlea is registered to provide residential personal care, with support that includes Older person care, Learning disability and autism support, Physical disability support, Sensory impairment support, Younger adults care, Respite care. The full list of services is shown on this page.
What is Heightlea's CQC rating?
Heightlea is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 23 June 2023. You can read the full CQC report from the link on this page.
Does Heightlea offer respite or short-term care?
Yes. Heightlea offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Questions families ask about Heightlea
Can Mum or Dad stay here if their dementia gets worse?
No. Heightlea is not listed for dementia care on the CQC register. If dementia is likely, choose a home that is, so a second move is not needed later.
Is there a nurse on site if health needs change?
No. Heightlea is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.
Can they try a short stay before deciding?
Yes. Yes. Heightlea offers respite and short stays, which is a good way to see whether the home is the right fit.
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.
Do they take younger adults as well as older people?
Yes. Yes. Heightlea supports younger adults as well as older people.
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
Typical weekly fees in the South West
Heightlea has not published its fees yet. These are typical weekly fees for the South West, so you know roughly what to expect before you call.
- Residential care: £1,000 to £1,300 per week per person, typical range
Indicative figures for the South West, not a quote from Heightlea. Actual fees depend on the room, the level of care and how it is funded.
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