Twin Oaks Nursing Home

Twin Oaks Nursing Home is a nursing home in Norwich, Norfolk (NR5 9NJ). It holds a CQC rating of Good.

About Twin Oaks Nursing Home

Twin Oaks is a nursing home in Norwich. We support older people and younger adults whose needs include nursing care, including many living with dementia and people with physical disabilities. We also offer respite stays. Our nursing team means complex health needs are looked after here. That avoids the moves that are so hard on people and so easily taken for granted. It would be easy for a place like this to run like a ward. We resist it, because once it happens residents stop being consulted and visitors start behaving like hospital visitors. We would rather have enough staff on a shift than a full occupancy list. Thin staffing shows up immediately in how long people wait. Continence is handled with care and without embarrassment, and we would rather look at the cause than reach for a pad. Residents' rooms are theirs, and we treat them that way. We do not move furniture, tidy possessions or let ourselves in without knocking. The Care Quality Commission rates us good overall. We ask people here what they want changed, and we tell them what we cannot change and why.

Care provided at Twin Oaks Nursing Home

Read the full inspection report on the CQC website.

Common questions about Twin Oaks Nursing Home

Where is Twin Oaks Nursing Home located?

Twin Oaks Nursing Home is a nursing home in Norwich, Norfolk, NR5 9NJ. You can view its exact location and get directions from the map on this page.

What type of care does Twin Oaks Nursing Home provide?

Twin Oaks Nursing Home is registered to provide nursing and personal care, with support that includes Older person care, Dementia care, Physical disability support, Younger adults care, Respite care. The full list of services is shown on this page.

What is Twin Oaks Nursing Home's CQC rating?

Twin Oaks Nursing Home is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 14 March 2019. You can read the full CQC report from the link on this page.

Does Twin Oaks Nursing Home provide dementia care?

Yes. Twin Oaks Nursing Home supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.

Does Twin Oaks Nursing Home offer respite or short-term care?

Yes. Twin Oaks Nursing Home offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Questions families ask about Twin Oaks Nursing Home

Can Mum or Dad stay here if their dementia gets worse?

Yes. Twin Oaks Nursing Home is registered for dementia care, so someone whose needs increase can usually stay rather than move.

Is there a nurse on site if health needs change?

Yes. Yes. Twin Oaks Nursing Home is registered to provide nursing care, so registered nurses are part of the team.

Can they try a short stay before deciding?

Yes. Yes. Twin Oaks Nursing Home offers respite and short stays, which is a good way to see whether the home is the right fit.

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.

Do they take younger adults as well as older people?

Yes. Yes. Twin Oaks Nursing Home supports younger adults as well as older people.

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

Typical weekly fees in the East

Twin Oaks Nursing Home has not published its fees yet. These are typical weekly fees for the East, so you know roughly what to expect before you call.

Indicative figures for the East, not a quote from Twin Oaks Nursing Home. Actual fees depend on the room, the level of care and how it is funded.

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