Crossroads Care North West
Crossroads Care North West is a home care agency in St Helens, St. Helens (WA9 1UA). It holds a CQC rating of Good.
About Crossroads Care North West
We at Crossroads Care North West St Helens are proud to provide compassionate home care across St Helens and the surrounding communities, supporting people to live well and safely in the place they know best, their own home. Operating from the heart of the WA postcode area, our team works throughout St Helens and the wider borough, bringing personalised care directly to the doorsteps of those who need it. Choosing home care means familiar surroundings, treasured routines, and the comfort of staying close to neighbours, family, and the memories that make a house a home. We work flexibly across the local area, ensuring that wherever you live in the community, thoughtful support is within reach. Our specialisms reflect the diverse needs of the people we support. We provide dedicated older person care, helping with the everyday tasks that can become more challenging over time, from personal care and medication prompts to companionship and help around the house. Our experience in dementia care means we approach each person with patience and understanding, building gentle routines that reduce anxiety and preserve dignity. For adults living with a learning disability or autism, we focus on enabling independence, respecting individual preferences, and supporting goals that matter to each person. We also support people experiencing mental health challenges, offering reliable, non judgemental care that promotes wellbeing and stability. For those living with a physical disability or with visual or hearing impairments, our team adapts communication and practical support to suit each individual, ensuring no one feels overlooked. We welcome younger adults whose needs may differ from traditional care expectations, and we provide sensitive support for individuals affected by alcohol or drug misuse, working alongside them with respect and without judgement. In practice, this breadth of expertise means families can have confidence that their loved one's care will be shaped around them as a person, not slotted into a fixed model. We take time to understand life stories, preferences, cultural needs, and the small daily details that bring comfort, then build a care plan around them. Our Care Quality Commission rating reflects this commitment. We have been rated Good overall, with Good ratings across all five key areas: Safe, Effective, Caring, Responsive, and Well led. For families, this independent assessment offers reassurance that the care provided is safe, that outcomes for people we support are positive, that our team treats people with kindness and respect, that support responds to changing needs, and that the organisation is managed thoughtfully and transparently. If you are exploring home care for yourself or a loved one in St Helens, we understand this can feel like a daunting step. Please reach out for a warm, unhurried conversation about what matters most. We are here to listen, to answer your questions, and to help you feel confident about the next chapter of care at home.
Care provided at Crossroads Care North West
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Substance misuse support
- Covers approximately 10 miles
- Last CQC inspection: 10 January 2018
Read the full inspection report on the CQC website.
Common questions about Crossroads Care North West
Where is Crossroads Care North West located?
Crossroads Care North West is a home care agency based in St Helens, St. Helens (WA9 1UA), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Crossroads Care North West provide?
Crossroads Care North West is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is Crossroads Care North West's CQC rating?
Crossroads Care North West is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 10 January 2018. You can read the full CQC report from the link on this page.
Does Crossroads Care North West provide dementia care?
Yes. Crossroads Care North West supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Crossroads Care North West
Can they support someone living with dementia at home?
Yes. Yes. Crossroads Care North West - St Helens is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Crossroads Care North West - St Helens covers roughly 10 miles from St Helens.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the North West
Crossroads Care North West - St Helens has not published its fees yet. These are typical hourly rates for the North West, so you know roughly what to expect before you call.
- Home care (per hour): £25 to £30 per hour, typical range
Indicative figures for the North West, not a quote from Crossroads Care North West - St Helens. Actual fees depend on the room, the level of care and how it is funded.
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