North Haven Care and Support
North Haven Care and Support is a home care agency in South Shields, South Tyneside (NE33 1SA). It holds a CQC rating of Good.
About North Haven Care and Support
We at North Haven Care and Support are proud to provide compassionate home care across South Shields and the wider South Tyneside community, helping people to live well and safely in the place they know best: their own home. As a home care agency based in the NE postcode area, we bring our support directly to those we care for, wherever they live across South Shields and the surrounding neighbourhoods. There is no need for anyone to leave the familiar comforts of their own front room, their treasured photographs, or their favourite armchair. Instead, our carers travel to visit each person in their home, whether that is a family house, a bungalow, a flat, or sheltered accommodation, offering support that fits naturally around daily routines and personal preferences. Our team is experienced in supporting a wide range of needs, and we tailor every package of care to the individual. For older people, we can assist with the practicalities of everyday life, from help with washing and dressing to preparing meals, medication reminders, and gentle companionship over a cup of tea. Our dementia care is delivered with patience, warmth, and a deep understanding of how memory challenges can affect not only the person living with the condition but also their loved ones. We take time to learn each person's life story, so that our support feels reassuring and familiar rather than clinical. We also support adults living with mental health needs, offering steady, non judgemental care that promotes wellbeing, confidence, and independence. For those with a physical disability, we provide practical assistance with mobility, personal care, and daily tasks, always working at the pace and in the manner that suits the person best. Our carers are experienced in supporting people with visual or hearing impairments, adapting how we communicate to ensure that every individual feels heard, understood, and fully included in decisions about their own care. Younger adults are equally welcome within our care community. We recognise that care needs do not follow age boundaries, and we take pride in offering support that respects the goals, aspirations, and lifestyles of adults at every stage of life. Whether someone is working towards greater independence, managing a long term condition, or navigating a period of change, we walk alongside them with encouragement and respect. For families, choosing home care can feel like a significant decision, and we understand the mix of emotions involved. Knowing that a trusted carer is visiting a loved one, whether once a day or several times, brings genuine peace of mind. We work closely with families to keep them informed, involved, and reassured, treating them as partners in the care we provide. Our commitment to quality is reflected in our most recent inspection by the Care Quality Commission, in which we were rated Good overall. We also achieved a Good rating in each of the five key areas the CQC examines: Safe, Effective, Caring, Responsive, and Well led. This independent assessment recognises the standards we hold ourselves to every day and the trust that residents and families place in us. It confirms that the care we deliver is safe, that our approach achieves good outcomes, that our carers are genuinely kind, that we respond thoughtfully to individual needs, and that our leadership supports a positive culture across the team. If you are exploring home care options in South Shields for yourself or someone you love, we would be delighted to hear from you. Every conversation begins with listening, and we welcome the chance to understand what matters most to you and how we might help. Please reach out to arrange a friendly, no obligation chat, and let us show you how thoughtful home care can make all the difference.
Care provided at North Haven Care and Support
- Older person care
- Dementia care
- Mental health care
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 25 June 2021
Read the full inspection report on the CQC website.
Common questions about North Haven Care and Support
Where is North Haven Care and Support located?
North Haven Care and Support is a home care agency based in South Shields, South Tyneside (NE33 1SA), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does North Haven Care and Support provide?
North Haven Care and Support is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.
What is North Haven Care and Support's CQC rating?
North Haven Care and Support is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 25 June 2021. You can read the full CQC report from the link on this page.
Does North Haven Care and Support provide dementia care?
Yes. North Haven Care and Support supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about North Haven Care and Support
Can they support someone living with dementia at home?
Yes. Yes. North Haven Care and Support Ltd is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. North Haven Care and Support Ltd covers roughly 10 miles from South Shields.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the North East
North Haven Care and Support Ltd has not published its fees yet. These are typical hourly rates for the North East, so you know roughly what to expect before you call.
- Home care (per hour): £24 to £29 per hour, typical range
Indicative figures for the North East, not a quote from North Haven Care and Support Ltd. Actual fees depend on the room, the level of care and how it is funded.
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