Comfort Call

Comfort Call is a home care agency in Nottingham, Nottinghamshire (NG15 0ED). It holds a CQC rating of Requires Improvement.

About Comfort Call

Comfort Call provides support at home for people in Nottingham and the surrounding area. The people we visit include older people, many of them living with dementia, as well as younger adults, people with a physical disability, people with sight or hearing loss and people managing mental health conditions. Everything starts with a conversation in your own home about your routine, your preferences and where help would make the biggest difference. Visits can cover personal care and medication, cooking, shopping and housework, support to get out into the community, or company for somebody who sees very few people in a week. We try to keep the same small group of carers going to the same people, because a familiar face at the door changes the character of the whole visit. We should be open with you about where we stand. The Care Quality Commission most recently judged that we require improvement overall. We did not dispute the findings. We have a plan of work in place, we are progressing it and we are reporting on that progress to the inspectors and to the local authority. We would far rather tell you this plainly than have you find it out afterwards, and we are happy to go through what has changed and what is still outstanding. If you are considering care at home for yourself or a relative, please ring us and ask the difficult questions. Anybody arranging care for someone they love should be asking them, and we will answer honestly.

Care provided at Comfort Call

Read the full inspection report on the CQC website.

Common questions about Comfort Call

Where is Comfort Call located?

Comfort Call is a home care agency based in Nottingham, Nottinghamshire (NG15 0ED), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Comfort Call provide?

Comfort Call is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.

What is Comfort Call's CQC rating?

Comfort Call is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 21 September 2023. You can read the full CQC report from the link on this page.

Does Comfort Call provide dementia care?

Yes. Comfort Call supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Questions families ask about Comfort Call

Can they support someone living with dementia at home?

Yes. Yes. Comfort Call Nottingham is registered for dementia care in people's own homes.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. Comfort Call Nottingham covers roughly 10 miles from Nottingham.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the East Midlands

Comfort Call Nottingham has not published its fees yet. These are typical hourly rates for the East Midlands, so you know roughly what to expect before you call.

Indicative figures for the East Midlands, not a quote from Comfort Call Nottingham. Actual fees depend on the room, the level of care and how it is funded.

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Frequently asked questions

What is CareAssura?

CareAssura is a free online directory of every CQC registered care home, nursing home and home care agency in England. We bring CQC ratings, detailed provider profiles, fees guidance and independent information together in one place so families can search, compare and shortlist care with confidence. Whether you are planning ahead or arranging care urgently, you can explore options by location, care type and specialist need, then contact providers directly once you have found the right fit.

Is CareAssura free to use?

Yes. CareAssura is completely free for families and individuals looking for care. You can search, browse full profiles, compare settings side by side, read reviews and make enquiries at no cost. The service is funded by care providers who choose to enhance their own listings, so families never pay to use it.

Are all care homes on CareAssura CQC registered?

Yes. CareAssura only lists care settings registered with the Care Quality Commission (CQC), the independent regulator of health and social care in England. Every profile shows the provider's most recent overall CQC rating of Outstanding, Good, Requires Improvement or Inadequate, along with the individual ratings for safety, effectiveness, caring, responsiveness and leadership where these are available. This lets you judge quality at a glance and explore the detail before you visit.

How do I find a care home near me?

Enter a town, city or postcode in the search bar on our homepage and we will show the care settings nearest to you. You can then filter by care type, by CQC rating, and by specialist needs such as dementia, respite or learning disability support. Each result links to a full profile with photos, facilities, fees guidance and contact details, so you can build a shortlist and reach out to the providers that suit your situation.

What is the difference between a care home and a nursing home?

A care home, sometimes called a residential care home, provides personal care such as help with washing, dressing, meals and daily living, alongside companionship and activities. A nursing home offers all of this plus qualified nurses on site around the clock, so it can support people with complex, ongoing or changing medical needs. If you are unsure which is right, the care types listed on each profile show exactly what that provider is registered to deliver.

When does someone need a nursing home rather than residential care?

A nursing home is usually the right choice when someone has medical needs that require regular attention from a qualified nurse, for example complex medication, wound care, PEG feeding, or conditions such as advanced dementia, Parkinson's or the later stages of a long term illness. Many people move from residential to nursing care as their needs increase. If a needs assessment identifies a primary health need, you may also be eligible for NHS funded nursing care or NHS Continuing Healthcare.

How much do nursing homes cost in England?

Nursing home fees vary by region and by the level of care required, and are typically higher than residential care because of the round the clock nursing provided. As a general guide, weekly fees often range from around £950 to £1,600 or more. Where a registered nurse is needed, the NHS may contribute a weekly Funded Nursing Care payment towards the nursing element. Our Funding Calculator and FNC Calculator can help you estimate likely costs and any support you may receive.

What is a home care agency?

A home care agency, also known as a domiciliary care agency, provides trained carers who visit a person in their own home to support daily life. This can range from a short daily visit helping with washing, dressing, medication and meals, through to several visits a day or live in care. Home care helps people stay independent in familiar surroundings for longer, and like care homes, agencies in England are registered with and inspected by the CQC.

Is home care cheaper than a care home?

It depends on how much support is needed. For a few hours of help a week, home care is usually more affordable than moving into a care home. As needs grow towards several visits a day or live in care, the cost can become similar to, or higher than, residential care. Home care also lets a person keep their own home, which many families prefer. We list CQC registered home care agencies so you can compare local options and their ratings.

How do I choose a good home care agency?

Start by checking the agency's CQC rating and reading its profile and reviews on CareAssura. Look at the range of support offered, whether they can provide consistent carers, how they handle medication and emergencies, and whether they cover your area. It helps to write down the specific tasks and times you need, then speak to two or three agencies to compare their approach, availability and fees before you decide.

Can I start with home care and move to a care home later?

Yes, and many families do exactly that. Home care is often the first step, increasing as needs change, with a move to a residential or nursing home later if round the clock support becomes necessary. Because CareAssura lists residential, nursing and home care providers together, you can plan the whole journey in one place and keep your shortlist updated as circumstances change.