Helping Hands - West
Helping Hands - West is a home care agency in Hexham, Northumberland (NE46 3PU). It holds a CQC rating of Good.
About Helping Hands - West
We at Helping Hands West Northumberland are proud to offer trusted home care across Hexham and the surrounding communities, supporting people to live well in the place they know and love most: their own home. Our team brings compassionate, personalised care directly to your doorstep, throughout Northumberland and the wider North East. Operating from the heart of the NE postcode area, we are well placed to reach families across Hexham and the rural villages that surround this beautiful market town. Because our care comes to you, the familiar comforts of home, the favourite armchair, the morning view from the kitchen window, the company of a beloved pet, all remain part of daily life. For many families, this continuity is a source of profound reassurance, allowing loved ones to retain their independence, routines and sense of identity whilst receiving the practical support they need. Our specialisms reflect the breadth of needs we are equipped to meet. We provide thoughtful older person care and dedicated home care for those who simply need a helping hand with daily living, from medication reminders and personal care to companionship and assistance around the house. For families navigating a dementia diagnosis, our team offers patient, understanding support that focuses on dignity, gentle routine and meaningful moments. We also extend specialised care to adults living with learning disabilities or autism, mental health conditions, physical disabilities, and visual or hearing impairments, tailoring our approach to each individual rather than asking them to fit a fixed model of care. We are equally experienced in supporting younger adults who require care at home, as well as those recovering from or living with eating disorders and the challenges of alcohol or drug misuse. In practice, this means building a relationship of trust, listening carefully to what matters most to the person we are caring for, and working closely with families to create a plan that adapts as needs change. Whether care is needed for a few hours a week, overnight, or on a live in basis, our aim is always the same: to enable people to live the life they choose, safely and with dignity. Families considering home care understandably want assurance about quality, and we are pleased to share that our most recent CQC inspection, carried out on 24 February 2023, awarded us an overall rating of Good. This rating was achieved consistently across all five key areas the regulator examines: we were rated Good for being Safe, Good for being Effective, Good for being Caring, Good for being Responsive, and Good for being Well led. For families, this independent endorsement offers meaningful peace of mind that the care we provide is safe, thoughtfully delivered, attentive to individual needs, and supported by a leadership team committed to doing things properly. Choosing care for someone you love is rarely a simple decision, and we understand the mix of emotions that can accompany it. If you are exploring home care options in Hexham or the wider West Northumberland area, we warmly invite you to get in touch. We would be glad to listen, answer your questions, and help you understand whether our approach feels right for your family. Whatever stage you are at in your search, you are welcome to reach out, there is no pressure, only a friendly conversation and the reassurance that compassionate, quality care is closer to home than you might think.
Care provided at Helping Hands - West
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Eating disorder support
- Substance misuse support
- Covers approximately 10 miles
- Last CQC inspection: 24 February 2023
Read the full inspection report on the CQC website.
Common questions about Helping Hands - West
Where is Helping Hands - West located?
Helping Hands - West is a home care agency based in Hexham, Northumberland (NE46 3PU), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Helping Hands - West provide?
Helping Hands - West is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is Helping Hands - West's CQC rating?
Helping Hands - West is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 24 February 2023. You can read the full CQC report from the link on this page.
Does Helping Hands - West provide dementia care?
Yes. Helping Hands - West supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Helping Hands - West
Can they support someone living with dementia at home?
Yes. Yes. Helping Hands - West Northumberland is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Helping Hands - West Northumberland covers roughly 10 miles from Hexham.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the North East
Helping Hands - West Northumberland has not published its fees yet. These are typical hourly rates for the North East, so you know roughly what to expect before you call.
- Home care (per hour): £24 to £29 per hour, typical range
Indicative figures for the North East, not a quote from Helping Hands - West Northumberland. Actual fees depend on the room, the level of care and how it is funded.
Explore more
More home care in Hexham
Browse all home care in Hexham.