North STSS (Short Term Support Service)
North STSS (Short Term Support Service) is a home care agency in Alnwick, Northumberland (NE66 2ER). It holds a CQC rating of Outstanding.
About North STSS (Short Term Support Service)
We at North STSS (Short Term Support Service) Alnwick are proud to provide compassionate home care across Alnwick and the surrounding communities of Northumberland, offering short term support that helps people remain safe, comfortable, and confident in the place they know best: their own home. Operating throughout Alnwick and the wider NE postcode area, our team travels to residents across this beautiful corner of the North East, bringing professional care directly to the doorstep. Whether someone lives in a quiet village, a town centre flat, or a family home tucked along a country lane, we adapt our visits to suit each individual's environment, routine, and personal preferences. There is no relocation, no unfamiliar surroundings, just trusted support delivered where people feel most at ease. Our specialisms reflect the diverse needs of the people we support. We provide care for older people, including those living with dementia, and we are experienced in supporting younger adults, people with physical disabilities, and those living with visual or hearing impairments. In practice, this means our approach is never one size fits all. For a person living with dementia, we focus on gentle routines, familiar prompts, and patient communication that reduces anxiety and preserves dignity. For someone recovering from illness, surgery, or a hospital stay, our short term support is designed to rebuild confidence and independence step by step. For younger adults and people with disabilities, we work alongside individuals and families to enable everyday life on their own terms, whether that involves personal care, mobility support, or simply being a reliable presence during the day. For those with sensory impairments, we take extra care with clear communication, considered pacing, and respectful awareness of how each person experiences the world around them. Families tell us that what matters most is knowing their loved one is in safe, kind hands, and that care feels personal rather than rushed. We strive to make every visit count, listening carefully, noticing the small things, and keeping families informed so that everyone feels part of the journey. We are proud to hold an Outstanding overall rating from the Care Quality Commission, following our most recent inspection in March 2024. Inspectors rated us as Outstanding for being Responsive and Well-led, and Good across the Safe, Effective, and Caring domains. For families, this rating is more than a label. It reflects an independent judgement that our team listens, adapts, and leads with genuine purpose, tailoring care to each person and continually striving to improve. Being recognised as Outstanding for responsiveness means that when circumstances change, whether after a hospital discharge, a new diagnosis, or a shift in someone's daily needs, we respond with thoughtfulness and skill. Being Outstanding for leadership means our team is supported, well trained, and motivated to deliver care of which we can all be proud. Short term support can be a vital lifeline at moments of change, and choosing the right provider is an important decision. If you are exploring care options for yourself or a loved one in Alnwick or anywhere across Northumberland, we would be delighted to hear from you. Please get in touch to talk through your situation, ask any questions, and discover how our team can help make daily life feel that little bit easier, safer, and brighter.
Care provided at North STSS (Short Term Support Service)
- Older person care
- Dementia care
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 1 June 2018
Read the full inspection report on the CQC website.
Common questions about North STSS (Short Term Support Service)
Where is North STSS (Short Term Support Service) located?
North STSS (Short Term Support Service) is a home care agency based in Alnwick, Northumberland (NE66 2ER), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does North STSS (Short Term Support Service) provide?
North STSS (Short Term Support Service) is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.
What is North STSS (Short Term Support Service)'s CQC rating?
North STSS (Short Term Support Service) is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Outstanding following its last inspection on 1 June 2018. You can read the full CQC report from the link on this page.
Does North STSS (Short Term Support Service) provide dementia care?
Yes. North STSS (Short Term Support Service) supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about North STSS (Short Term Support Service)
Can they support someone living with dementia at home?
Yes. Yes. North STSS (Short Term Support Service) Alnwick is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. North STSS (Short Term Support Service) Alnwick covers roughly 10 miles from Alnwick.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the North East
North STSS (Short Term Support Service) Alnwick has not published its fees yet. These are typical hourly rates for the North East, so you know roughly what to expect before you call.
- Home care (per hour): £24 to £29 per hour, typical range
Indicative figures for the North East, not a quote from North STSS (Short Term Support Service) Alnwick. Actual fees depend on the room, the level of care and how it is funded.
Explore more
More home care in Alnwick
Browse all home care in Alnwick.