Eldercare
Eldercare is a home care agency in Pickering, North Yorkshire (YO18 7DP). It holds a CQC rating of Good.
About Eldercare
At Eldercare, we provide home care to people living in Pickering and the surrounding areas of North Yorkshire. Our work centres on supporting individuals to remain in the comfort and familiarity of their own homes, and we take that responsibility seriously. We work with older adults, people living with dementia, those with physical disabilities, people with visual or hearing impairments, and younger adults who need a helping hand day to day. Every person we support has their own routines, preferences and life story, and we try to reflect that in the way we deliver care. There is no one size fits all approach here. Our team has been rated Good by the Care Quality Commission, which we are proud of, though we see it as a marker of where we are rather than where we stop. We are always looking at how we can do better for the people in our care. We know that inviting someone into your home, or supporting a family member to do so, is not a small thing. It takes trust, and we do not take that lightly. From the very first conversation, we aim to be straightforward and honest about what we offer and how we work. If something is not right, we want to know, and we make it easy for people to tell us. North Yorkshire is a place we know well, and being rooted in Pickering means we understand the local community and the particular challenges that can come with living rurally, including accessing support when you need it most. If you are thinking about home care for yourself or someone you love, we would welcome the chance to have a conversation and help you work out what might suit best.
Care provided at Eldercare
- Older person care
- Dementia care
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 20 October 2018
Read the full inspection report on the CQC website.
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Common questions about Eldercare
Where is Eldercare located?
Eldercare is a home care agency based in Pickering, North Yorkshire (YO18 7DP), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Eldercare provide?
Eldercare is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.
What is Eldercare's CQC rating?
Eldercare is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 20 October 2018. You can read the full CQC report from the link on this page.
Does Eldercare provide dementia care?
Yes. Eldercare supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Eldercare
Can they support someone living with dementia at home?
Yes. Yes. Eldercare is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Eldercare covers roughly 10 miles from Pickering.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the Yorkshire & Humberside
Eldercare has not published its fees yet. These are typical hourly rates for the Yorkshire & Humberside, so you know roughly what to expect before you call.
- Home care (per hour): £25 to £30 per hour, typical range
Indicative figures for the Yorkshire & Humberside, not a quote from Eldercare. Actual fees depend on the room, the level of care and how it is funded.
More about the care at Eldercare
Dementia Care at Eldercare
A person with dementia may not remember a carer's name but will usually remember how a visit felt. Dementia care is one of the registrations held by Eldercare. Ask what training carers complete and how a consistent team is maintained for a client who finds change difficult. Find out how distress, repeated questions and reluctance to be helped are handled. Because needs grow, establish how quickly additional calls can be arranged and what is considered the limit of safe support at home. Honesty about those limits is worth more than optimism.
Home Care at Eldercare
Rural areas complicate home care, because travel time between clients eats into what can realistically be offered. Eldercare provides home care in Pickering and the surrounding part of North Yorkshire. The Care Quality Commission rated the service good at its inspection in October 2018, which is now several years back. The council will assess anyone who may need support and contributes where a person qualifies on need and means. Private rates in the region are generally 25 to 30 pounds an hour. Ask how the agency copes with distance, bad weather and carer absence, since those are the practical risks.
Older Person Care at Eldercare
Most arrangements begin modestly, perhaps three mornings a week, and grow only as the need does. Eldercare is registered for older person care. A visit of that kind typically covers help washing and dressing, a prompt with medication and something hot to eat. Families should ask how often the plan is reviewed and who decides when more time is needed. The questions worth pressing concern continuity of carers and what, if anything, is available late at night. Across Yorkshire and Humberside, hourly rates generally run between 25 and 30 pounds.
Visual and Hearing Impairment at Eldercare
A visiting carer can unintentionally make life harder for someone with sight or hearing loss simply by moving a chair or speaking from another room. Eldercare is registered for visual and hearing impairment. Families should ask how communication preferences are recorded and how new carers are briefed before their first visit.
Younger Adults at Eldercare
Support for an adult under 65 should be built around what they want to do, not around what is convenient to deliver. Eldercare is registered to work with younger adults. Ask how visits are timed around work or study and how much choice a client has over who attends.
Physical Disability at Eldercare
Support for a physical disability tends to be as much about equipment and timing as about the carer. Eldercare is registered in this area. Ask how transfers are assessed, whether two carers can attend when needed, and how the agency works with community occupational therapists.
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