Serendip Home Care

Logo of Serendip Home Care Limited, a home care agency in New Milton, Hampshire, offering older person care, dementia care, mental health care and physical disability support.

Serendip Home Care is a home care agency in New Milton, Hampshire (BH25 5BS). It holds a CQC rating of Good.

About Serendip Home Care

At Serendip Home Care, we provide personalised care and support to people in their own homes across New Milton and the surrounding areas of Hampshire. We believe that staying at home, in familiar surroundings, makes a real difference to how people feel, and we work hard to make that possible for the people we support. Our team is experienced in supporting a wide range of needs, including older people, those living with dementia, people managing mental health conditions, physical disabilities, visual or hearing impairments, and younger adults who need a helping hand. We also support individuals working through eating disorders and alcohol or drug misuse, approaching every situation with honesty and without judgement. We know that inviting someone into your home is a big step, and we take that trust seriously. We take time to get to know each person properly, understanding not just their care needs but also their routines, preferences and what matters most to them day to day. Care is always shaped around the individual rather than fitted into a one size fits all approach. We are proud to hold a Good rating from the Care Quality Commission, which reflects the consistent, thoughtful care our team provides. That recognition means a great deal to us, though we are always looking at how we can do better and listening to the people we support and their families to help us improve. Whether someone needs a short visit each day or more regular support throughout the week, we aim to provide care that feels natural, respectful and genuinely useful. If you are looking for home care in New Milton or the wider Hampshire area, we would be very happy to have a conversation about how we might be able to help you or your loved one.

Care provided at Serendip Home Care

Read the full inspection report on the CQC website.

Common questions about Serendip Home Care

Where is Serendip Home Care located?

Serendip Home Care is a home care agency based in New Milton, Hampshire (BH25 5BS), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Serendip Home Care provide?

Serendip Home Care is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.

What is Serendip Home Care's CQC rating?

Serendip Home Care is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 11 April 2019. You can read the full CQC report from the link on this page.

Does Serendip Home Care provide dementia care?

Yes. Serendip Home Care supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Questions families ask about Serendip Home Care

Can they support someone living with dementia at home?

Yes. Yes. Serendip Home Care Limited is registered for dementia care in people's own homes.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. Serendip Home Care Limited covers roughly 10 miles from New Milton.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the South East

Serendip Home Care Limited has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.

Indicative figures for the South East, not a quote from Serendip Home Care Limited. Actual fees depend on the room, the level of care and how it is funded.

More about the care at Serendip Home Care

Dementia Care at Serendip Home Care

Good dementia support at home tends to rely on familiar routines, consistent faces at the door, and workers who can read mood and body language rather than rushing through a task list. Serendip Home Care is registered to provide dementia care to people living in their own homes around New Milton. Families should ask how the agency responds when someone is distressed, disorientated or reluctant to accept help, and how visits are adapted as the condition progresses and needs grow. It is worth asking how risks such as leaving the house unaccompanied, forgotten medication or unsafe cooking are discussed and managed alongside relatives. Ask too how care plans are reviewed, how GPs and community teams are contacted when something changes, and whether the same small group of workers can be kept in place for continuity.

Home Care at Serendip Home Care

Home care means paid workers visiting someone in their own house to help with personal care, medication, meals, light domestic tasks and company, rather than the person moving into a care home. Serendip Home Care in New Milton is registered with the Care Quality Commission for this type of support and received a Good rating at its April 2019 inspection. Private hourly rates across the South East generally fall between £29 and £35, though Hampshire County Council commissions visits at its own set rate for eligible residents. Before signing up, ask about minimum visit lengths, travel charges, weekend and bank holiday pricing, and how the agency matches workers to each household. It is also sensible to ask how care plans are reviewed and how concerns raised by family members are handled.

Older Person Care at Serendip Home Care

Day to day help for older people at home usually covers washing, dressing, prompting or administering medication, preparing meals and offering companionship during what can otherwise be long, quiet days. Serendip Home Care is registered with the Care Quality Commission to provide older person care across New Milton and the surrounding villages. Families weighing up support should ask how visits are scheduled, whether the same small group of workers attends each call, and how continuity is protected when someone is on leave. It is also worth asking whether night or twilight visits are available, how medication is recorded, and how the agency communicates changes back to relatives. Indicative hourly rates across the South East sit at around £29 to £35, with Hampshire County Council funded packages often priced lower, so confirm private rates and any minimum visit length in writing.

Mental Health at Serendip Home Care

Predictable visits, respectful conversation and steady routines matter a great deal for adults living with longer term mental health conditions, and Serendip Home Care is registered to provide this type of support. Ask how workers are matched to someone whose mood or motivation may fluctuate, what training staff have in mental health awareness, and how the agency links in with community mental health teams or a GP if someone becomes unwell between visits.

Visual and Hearing Impairment at Serendip Home Care

Sensory loss changes how care needs to be delivered, from announcing yourself clearly on arrival to making sure hearing aids are in and glasses are clean before anything else begins. Serendip Home Care is registered to support people with visual or hearing impairment in their own homes. Ask how workers are briefed on someone's preferred communication, and how written care notes are shared in accessible formats.

Younger Adults at Serendip Home Care

Adults under 65 living at home usually want support that fits around work, study, relationships and social life rather than a fixed daily pattern designed for older clients. Serendip Home Care is registered to provide care for younger adults across the New Milton area. Ask how visit times flex around evenings and weekends, and how workers are matched so the person feels comfortable having them in their own space.

Eating Disorders at Serendip Home Care

Sensitive, structured support around mealtimes can make a real difference for someone working through an eating disorder, and Serendip Home Care is registered to provide this type of care. Ask how the agency coordinates with the person's specialist eating disorder team, dietitian or GP, how meals and snacks are supported without pressure, and how workers are guided to respond if someone is struggling on a particular day.

Physical Disability at Serendip Home Care

Support for adults with a physical disability at home often involves help with transfers, personal care, medication and getting out into the community on the person's own terms. Serendip Home Care is registered for this care type in New Milton. Ask how the agency works alongside occupational therapists, how workers are briefed on using hoists or other equipment already in the home, and how visits are timed to fit around work, study or family life rather than dictating the day.

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