Care at Home Services (South East) – Margaret House
Care at Home Services (South East) – Margaret House is a home care agency in Uckfield, East Sussex (TN22 1FH). It holds a CQC rating of Good.
About Care at Home Services (South East) – Margaret House
We at Care at Home Services (South East) – Margaret House are proud to provide compassionate home care across Uckfield and the surrounding communities of East Sussex. As a dedicated domiciliary care provider, we bring professional support directly into the homes of those who wish to remain comfortable, independent, and connected to the lives they love. Operating from our base in Uckfield within the TN postcode area, we are ideally placed to support individuals and families throughout this welcoming corner of East Sussex. Rather than asking our clients to adapt to an unfamiliar environment, we come to them, delivering care within the familiar surroundings of their own homes, where memories live and routines bring reassurance. This approach allows people to maintain the rhythms of daily life whilst receiving the practical and emotional support they need. Our care is shaped around the individual. We offer specialised support for older people, including those living with dementia, where consistency, patience, and a gentle approach can make an enormous difference to wellbeing. For clients experiencing mental health challenges, we provide thoughtful, respectful care that promotes dignity and stability. We also support adults with physical disabilities, as well as those living with visual or hearing impairments, tailoring our communication and assistance to suit each person's unique circumstances. Younger adults receiving care from us benefit from a programme designed to encourage independence, choice, and active participation in their own lives. In practice, this means our care team works closely with each client and their loved ones to build a personalised plan that reflects preferences, routines, and aspirations. Whether the need is for help with personal care, medication support, companionship, meal preparation, or more complex care needs, we approach every visit with warmth and professionalism. Families can take comfort in knowing that the people supporting their relative are not strangers passing through but familiar, trusted faces who genuinely care. We are proud to hold an overall rating of Good from the Care Quality Commission, with Good ratings across all five inspection domains: Safe, Effective, Caring, Responsive, and Well led. This independent recognition reflects our ongoing commitment to delivering care that meets high national standards, and it offers reassurance to families that the support their loved one receives is grounded in safety, kindness, and accountability. Choosing care for someone you love is one of the most important decisions a family can make, and we understand the weight of that choice. If you are exploring home care options in Uckfield or the wider East Sussex area, we warmly invite you to get in touch. Our team is here to listen, to answer your questions, and to help you find the right path forward with confidence and peace of mind.
Care provided at Care at Home Services (South East) – Margaret House
- Older person care
- Dementia care
- Mental health care
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 5 December 2019
Read the full inspection report on the CQC website.
What the inspectors found
A plain English summary of the Care Quality Commission inspection behind the current rating of Care at Home Services (South East) Limited – Margaret House. Report published 5 December 2019.
Safe
People told inspectors they felt safe with the staff who supported them. Risks to people had been identified, assessed and managed safely. Staff helped people take their medicines or reminded them when they were due, and wore disposable aprons and gloves when giving personal care.
Effective
People spoke positively about staff and had confidence in their skills and experience. Staff had regular supervisions and an annual appraisal. People enjoyed the lunchtime meals and had access to a range of healthcare professionals.
Caring
Staff were kind and knew the people they supported well. People were encouraged to be involved in decisions about their care. People's diverse needs were catered for, and they were treated with dignity and respect.
Responsive
Care was personalised to meet people's needs. Care plans gave detailed guidance for staff, including people's likes and dislikes. Activities were organised around people's preferences, information could be given in an accessible format, and complaints were dealt with in line with the provider's policy.
Well-led
People considered the service was well organised. The care manager was a visible presence and was available to people who wanted to talk about their care. Quality checks were in place to monitor the service and drive improvement, and concerns from the previous inspection had been addressed.
What people told the inspectors
People told inspectors they felt safe with staff and spoke positively about them. People considered the service was well organised.
Excellent service, all staff lovely and caring (A person using the service, in a review)
Since the last inspection
Rated Good in December 2019, up from Requires improvement.
Safe moved from Requires improvement to Good; Well-led moved from Requires improvement to Good; Effective is still Good; Caring is still Good; Responsive is still Good.
- 5 December 2019: Routine inspection, rated Good. This inspection gave the current rating.
- 3 November 2018: Routine inspection, rated Requires improvement
Read the full report on the CQC website
Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.
How Care at Home Services (South East) Limited - Margaret House compares in Wealden
Measured against the 25 home care agencies registered in Wealden.
- CQC rating
- Good. 18 of the 25 agencies (72%) are rated Good or Outstanding. Across East Sussex the figure is 70%.
- Latest report
- 5 December 2019. 15 of the 25 agencies have published a newer inspection report since.
- Registered
- March 2018. 13 of the 25 agencies registered more recently.
- Provider
- 15 services. Care at Home Services (South East) Limited runs 15 adult social care services.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Wealden.
The local picture: Wealden
What the numbers say about home care in Wealden, in East Sussex.
What home care costs
| Type of care | What it costs |
|---|
| Hourly care visits, South East | £28.00 to £36.96 an hour (Middle half of prices from 24 agencies. Median £32.92. Shown for South East because too few East Sussex agencies publish a rate.) |
| What East Sussex pays | £28.16 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 24,700. Rising to 28,800 by 2035, up 17%
- People aged 85 and over: 6,300. Rising to 9,800 by 2035, up 55%
- Living with dementia, aged 65 and over (estimate): 3,100. Rising to 4,000 by 2035, up 27%
- Dementia diagnosis rate: 56%. The NHS ambition is 67%. East Sussex as a whole is 61%.
- Agencies in the borough, last 12 months: 2 opened, 1 closed. 22 registered today.
- Choice of agencies: 44 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.7 miles).
- Compared with the rest of East Sussex: Fewer agencies. Wealden has fewer agencies than average for the size of its older population.
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Care at Home Services (South East) Limited - Margaret House
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 13 March 2018, so 8 years.
- Run by
- Care at Home Services (South East) Limited, which runs 15 adult social care services in England. 9 of the 12 that have a rating are rated Good or Outstanding.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Common questions about Care at Home Services (South East) – Margaret House
Where is Care at Home Services (South East) – Margaret House located?
Care at Home Services (South East) – Margaret House is a home care agency based in Uckfield, East Sussex (TN22 1FH), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Care at Home Services (South East) – Margaret House provide?
Care at Home Services (South East) – Margaret House is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.
What is Care at Home Services (South East) – Margaret House's CQC rating?
Care at Home Services (South East) – Margaret House is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 5 December 2019. You can read the full CQC report from the link on this page.
Does Care at Home Services (South East) – Margaret House provide dementia care?
Yes. Care at Home Services (South East) – Margaret House supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Care at Home Services (South East) – Margaret House
Can they support someone living with dementia at home?
Yes. Yes. Care at Home Services (South East) Limited – Margaret House is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Care at Home Services (South East) Limited – Margaret House covers roughly 10 miles from Uckfield.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Care at Home Services (South East) Limited – Margaret House has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Care at Home Services (South East) Limited – Margaret House. Actual fees depend on the room, the level of care and how it is funded.
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