Care Outlook
Care Outlook is a home care agency in Newhaven, East Sussex (BN9 9BA). It holds a CQC rating of Good.
About Care Outlook
We at Care Outlook (East Sussex) are proud to provide compassionate home care across Newhaven and the surrounding communities, supporting people to live well and safely in the place they love most: their own home. Operating from the heart of the BN postcode area, our team is well placed to reach families throughout Newhaven and the wider East Sussex region. Being rooted in this coastal corner of the South East means we understand the rhythms of local life, from quiet residential streets to bustling town centres, and we tailor our visits around the routines, preferences, and surroundings that make each person's home uniquely theirs. Our specialisms include older person care, home care, and support for younger adults, which means we are equipped to walk alongside individuals at very different stages of life. For an older person, that might look like a gentle morning visit to help with washing, dressing, and breakfast, followed by support with medication and a friendly chat that brightens the day. For a younger adult living with a disability or long term condition, our support can be shaped around independence, helping with daily tasks whilst encouraging confidence, social connection, and personal goals. For families, this flexibility brings reassurance that a loved one is receiving care that genuinely fits who they are, not a one size fits all routine. We know that inviting a care team into a family member's home is a significant step. That is why we focus on building trusting relationships, listening carefully to what matters most, and working closely with relatives, GPs, and other professionals to ensure care feels joined up and dependable. Whether the need is a short call each day, more substantial daily support, or help during a period of recovery, our aim is the same: to promote dignity, comfort, and quality of life. Families considering our support can take confidence from our most recent Care Quality Commission inspection, dated 25 March 2025, in which we were rated Good overall. We also achieved a Good rating across every individual domain assessed: Safe, Effective, Caring, Responsive, and Well-led. This balanced picture reflects our commitment not only to kind and attentive care but also to safe practice, effective outcomes, responsive support that adapts as needs change, and strong leadership behind the scenes. If you are exploring home care for yourself or someone you love in Newhaven or the wider East Sussex area, we warmly invite you to get in touch. We will take time to understand your situation, answer your questions honestly, and help you feel confident about the next step, because choosing the right care should feel supported, unhurried, and human.
Care provided at Care Outlook
- Older person care
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 25 March 2025
Read the full inspection report on the CQC website.
How Care Outlook (East Sussex) compares in Lewes
Measured against the 18 home care agencies registered in Lewes.
- CQC rating
- Good. 14 of the 18 agencies (78%) are rated Good or Outstanding. Across East Sussex the figure is 70%.
- Latest report
- 25 March 2025. 3 of the 18 agencies have published a newer inspection report since.
- Registered
- April 2023. One of the newer agencies in the area. Only 4 of the 18 have registered more recently.
- Provider
- 10 services. Care Outlook Ltd runs 10 adult social care services.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Lewes.
The local picture: Lewes
What the numbers say about home care in Lewes, in East Sussex.
What home care costs
| Type of care | What it costs |
|---|
| Hourly care visits, South East | £28.00 to £36.96 an hour (Middle half of prices from 24 agencies. Median £32.92. Shown for South East because too few East Sussex agencies publish a rate.) |
| What East Sussex pays | £28.16 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 15,500. Rising to 18,000 by 2035, up 16%
- People aged 85 and over: 4,400. Rising to 6,400 by 2035, up 47%
- Living with dementia, aged 65 and over (estimate): 2,000. Rising to 2,500 by 2035, up 24%
- Dementia diagnosis rate: 57%. The NHS ambition is 67%. East Sussex as a whole is 61%.
- Agencies in the borough, last 12 months: 1 opened, 0 closed. 17 registered today.
- Choice of agencies: 57 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.5 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Care Outlook (East Sussex)
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 18 April 2023, so 3 years.
- Run by
- Care Outlook Ltd, which runs 10 adult social care services in England. 5 of the 8 that have a rating are rated Good or Outstanding.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Common questions about Care Outlook
Where is Care Outlook located?
Care Outlook is a home care agency based in Newhaven, East Sussex (BN9 9BA), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Care Outlook provide?
Care Outlook is registered to provide care in people’s own homes, with support that includes Older person care, Younger adults care. The full list of services is shown on this page.
What is Care Outlook's CQC rating?
Care Outlook is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 25 March 2025. You can read the full CQC report from the link on this page.
Questions families ask about Care Outlook
Can they support someone living with dementia at home?
No. Care Outlook (East Sussex) does not list dementia care on the CQC register. Choose an agency that does if dementia is part of the picture.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Care Outlook (East Sussex) covers roughly 10 miles from Newhaven.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Care Outlook (East Sussex) has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Care Outlook (East Sussex). Actual fees depend on the room, the level of care and how it is funded.
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