Bluebird Care (Lewes)
Bluebird Care (Lewes) is a home care agency in Newhaven, East Sussex (BN9 9BB). It holds a CQC rating of Good.
About Bluebird Care (Lewes)
We provide Bluebird Care across Lewes district from our base in Newhaven, supporting people in their own homes. Most of our work is with older adults, a good number living with dementia. We also support younger adults, people with a physical disability, and people who are blind, partially sighted, deaf or hard of hearing. We think the length of a visit matters more than most agencies admit. A rushed call is not a cheaper version of a proper one, it is a different and much less useful thing. Somebody hurried through a wash, handed a sandwich and left to it has been processed rather than helped. So we plan visits with enough time to do the job without anybody being chivvied along, and we would rather turn work away than take on more than we can deliver that way. Where dementia is involved we take our lead from the family, who already know which words work and which part of the day is difficult. Where sight or hearing has gone we agree in advance how we will announce ourselves at the door, and we say what we are about to do before we do it. Our overall rating from the Care Quality Commission is good. Ring us and we will come out and listen before suggesting anything.
Care provided at Bluebird Care (Lewes)
- Older person care
- Dementia care
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 13 November 2019
Read the full inspection report on the CQC website.
What the inspectors found
A plain English summary of the Care Quality Commission inspection behind the current rating of Bluebird Care (Lewes). Report published 13 November 2019.
Safe
Inspectors found that people said they felt safe. There were enough staff to protect people's wellbeing and safety. A recruitment and selection process was in place. Systems to check the service also helped to assess and reduce risks.
Effective
Inspectors found areas of outstanding practice in how effective the care was. The service used pioneering technology in a person centred way. Inspectors said this meant people received care that met their current and changing needs. The provider had developed innovative systems that promoted people's health and independence. These helped people to stay in their own homes for as long as possible.
Caring
Inspectors found that people were happy with their care and felt relaxed with staff. People said they were treated with kindness. People had no concerns about their dignity and privacy being respected in their own homes.
Responsive
Inspectors found that support was tailored to each person's assessed needs and preferences. People felt they were offered choice in how their care was delivered. People said their needs were met. They had a regular team of care staff who arrived on time and knew them well.
Well-led
Inspectors found that the provider had systems to measure and monitor the standard of the service and to drive improvement. These systems also helped the provider to learn from any mistakes. People told inspectors they thought the service was well managed.
What people told the inspectors
People told inspectors they were happy with their care and felt safe and well supported. They said they had a regular team of care staff who arrived on time.
They make sure I have everything I need. They are polite, punctual and do their job well. A person using the service
Since the last inspection
Rated Good in November 2019, the same overall rating as before (Good).
Safe moved from Requires improvement to Good; Effective moved from Good to Outstanding; Caring is still Good; Responsive is still Good; Well-led is still Good.
- 13 November 2019: Routine inspection, rated Good. This inspection gave the current rating.
- 8 November 2016: Routine inspection, rated Good
- 6 November 2013: Routine inspection
- 23 November 2012: Routine inspection
Read the full report on the CQC website
Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.
How Bluebird Care (Lewes) compares in Lewes
Measured against the 18 home care agencies registered in Lewes.
- CQC rating
- Good. 14 of the 18 agencies (78%) are rated Good or Outstanding. Across East Sussex the figure is 70%.
- Latest report
- 13 November 2019. 9 of the 18 agencies have published a newer inspection report since.
- Registered
- June 2011. One of the longer established agencies. 17 of the 18 registered more recently.
- Provider
- 2 services. Rampion Limited runs 2 adult social care services.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Lewes.
The local picture: Lewes
What the numbers say about home care in Lewes, in East Sussex.
What home care costs
| Type of care | What it costs |
|---|
| Hourly care visits, South East | £28.00 to £36.96 an hour (Middle half of prices from 24 agencies. Median £32.92. Shown for South East because too few East Sussex agencies publish a rate.) |
| What East Sussex pays | £28.16 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 15,500. Rising to 18,000 by 2035, up 16%
- People aged 85 and over: 4,400. Rising to 6,400 by 2035, up 47%
- Living with dementia, aged 65 and over (estimate): 2,000. Rising to 2,500 by 2035, up 24%
- Dementia diagnosis rate: 57%. The NHS ambition is 67%. East Sussex as a whole is 61%.
- Agencies in the borough, last 12 months: 1 opened, 0 closed. 17 registered today.
- Choice of agencies: 57 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.5 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Bluebird Care (Lewes)
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 8 June 2011, so 15 years.
- Run by
- Rampion Limited, which runs 2 adult social care services in England. All 2 that have a rating are rated Good or Outstanding.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Common questions about Bluebird Care (Lewes)
Where is Bluebird Care (Lewes) located?
Bluebird Care (Lewes) is a home care agency based in Newhaven, East Sussex (BN9 9BB), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Bluebird Care (Lewes) provide?
Bluebird Care (Lewes) is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.
What is Bluebird Care (Lewes)'s CQC rating?
Bluebird Care (Lewes) is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 13 November 2019. You can read the full CQC report from the link on this page.
Does Bluebird Care (Lewes) provide dementia care?
Yes. Bluebird Care (Lewes) supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Bluebird Care (Lewes)
Can they support someone living with dementia at home?
Yes. Yes. Bluebird Care (Lewes) is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Bluebird Care (Lewes) covers roughly 10 miles from Newhaven.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Bluebird Care (Lewes) has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Bluebird Care (Lewes). Actual fees depend on the room, the level of care and how it is funded.
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