Home Instead District and Uckfield
Home Instead District and Uckfield is a home care agency in Lewes, East Sussex (BN8 5NN). It holds a CQC rating of Good.
About Home Instead District and Uckfield
We at Home Instead Lewes District and Uckfield are proud to offer compassionate home care across Lewes and the surrounding communities of East Sussex, supporting people to live well and safely in the place they love most: their own home. Operating throughout the Lewes district, Uckfield, and the wider BN postcode area, our care reaches into the familiar surroundings of each person we support. Rather than asking individuals to adjust to a new environment, we bring trusted, consistent care directly to where memories live, where favourite armchairs sit by the window, and where gardens, neighbours, and routines provide comfort and continuity. This community based approach allows us to support people across the towns, villages, and rural corners of this beautiful part of the South East. Our care is tailored to a wide range of needs. We specialise in older person care and dementia care, providing patient, respectful support for those navigating memory loss and the changes that come with later life. We also support younger adults and people living with learning disabilities or autism, mental health needs, physical disabilities, and visual or hearing impairment. In practice, this means our visits are shaped around the individual rather than a fixed template. For one person, that might mean help with personal care, medication prompts, and a friendly chat over a cup of tea. For another, it might involve supporting independence in the community, accompanying someone to appointments, or providing reassurance and routine for a family member living with dementia. For families, this flexibility offers something invaluable: confidence that a loved one is being looked after by people who genuinely know them. The Care Quality Commission has rated us Good overall, with Good ratings across the Safe, Effective, Caring, and Responsive domains. This independent assessment reflects the warmth and professionalism our care professionals bring to every visit. The Well-led domain was rated as Requires Improvement at the last inspection, and we take such feedback seriously as part of our ongoing commitment to strengthening every aspect of how we operate. For families, the broader picture is reassuring: care that has been recognised as safe, effective, and genuinely caring by the national regulator. Choosing home care can feel like a significant step, and we understand the questions and worries that often come with it. Whether you are exploring options for yourself, a parent, or another loved one, we would be glad to talk things through at your own pace, answer your questions honestly, and help you understand what good home care in Lewes and Uckfield can look like. Please do reach out whenever you feel ready; we are here to listen.
Care provided at Home Instead District and Uckfield
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 21 February 2019
Read the full inspection report on the CQC website.
What the inspectors found
A plain English summary of the Care Quality Commission inspection behind the current rating of Home Instead Lewes District and Uckfield. Report published 21 February 2019.
- 14 and 18 December 2018
- First assessment of the service
Safe
Inspectors found that care givers understood safeguarding and knew what to do if they thought someone was at risk of abuse. Recruitment checks were thorough, and risk assessments covered people's homes and individual needs. The organisation had found recording errors in medicine management and had taken action, but inspectors said more time was needed to see if this had worked.
Effective
Inspectors found that care givers had a thorough induction and regular training. Spot checks were carried out at regular intervals to monitor their performance. The owner and staff understood their responsibilities under the Mental Capacity Act, and people were supported to have choice and control in the least restrictive way possible.
Caring
Inspectors found that care givers showed kindness and knew people well. They understood people's physical, social and emotional needs.
Responsive
Inspectors found that care plans gave staff detailed advice on how to meet people's needs, and people said they had been involved in them. People knew how to complain, but everyone said they had no need to. Inspectors found that record keeping about complaints and some parts of care plans lacked detail, and they made a recommendation to improve this.
Well-led
CQC rated this area Requires improvement. Inspectors said record keeping in some areas lacked detail and recommended it be improved. They found effective systems to monitor and review the quality of care. The owner knew these systems would need to develop further as the service grew, and the technology for this was being put in place.
What people told the inspectors
People said they had continuity of care givers. They said care givers always arrived on time, stayed for their allocated time and completed the tasks asked of them, along with any extra requests.
They don’t rush, it’s almost like having a friend in the house. A person using the service
Since the last inspection
This is the earliest rated inspection report we hold for this service, so there is no earlier rating to compare with.
- 21 February 2019: Routine inspection, rated Good. This inspection gave the current rating.
Read the full report on the CQC website
Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.
How Home Instead Lewes District and Uckfield compares in Lewes
Measured against the 18 home care agencies registered in Lewes.
- CQC rating
- Good. 14 of the 18 agencies (78%) are rated Good or Outstanding. Across East Sussex the figure is 70%.
- Latest report
- 21 February 2019. 10 of the 18 agencies have published a newer inspection report since.
- Registered
- October 2017. 11 of the 18 agencies registered more recently.
- Provider
- One service. Stay Independent at Home Ltd runs this agency only.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Lewes.
The local picture: Lewes
What the numbers say about home care in Lewes, in East Sussex.
What home care costs
| Type of care | What it costs |
|---|
| Hourly care visits, South East | £28.00 to £36.96 an hour (Middle half of prices from 24 agencies. Median £32.92. Shown for South East because too few East Sussex agencies publish a rate.) |
| What East Sussex pays | £28.16 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 15,500. Rising to 18,000 by 2035, up 16%
- People aged 85 and over: 4,400. Rising to 6,400 by 2035, up 47%
- Living with dementia, aged 65 and over (estimate): 2,000. Rising to 2,500 by 2035, up 24%
- Dementia diagnosis rate: 57%. The NHS ambition is 67%. East Sussex as a whole is 61%.
- Agencies in the borough, last 12 months: 1 opened, 0 closed. 17 registered today.
- Choice of agencies: 57 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.5 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Home Instead Lewes District and Uckfield
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 3 October 2017, so 9 years.
- Run by
- Stay Independent at Home Ltd, which runs this service only.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Common questions about Home Instead District and Uckfield
Where is Home Instead District and Uckfield located?
Home Instead District and Uckfield is a home care agency based in Lewes, East Sussex (BN8 5NN), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Home Instead District and Uckfield provide?
Home Instead District and Uckfield is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is Home Instead District and Uckfield's CQC rating?
Home Instead District and Uckfield is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 21 February 2019. You can read the full CQC report from the link on this page.
Does Home Instead District and Uckfield provide dementia care?
Yes. Home Instead District and Uckfield supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Home Instead District and Uckfield
Can they support someone living with dementia at home?
Yes. Yes. Home Instead Lewes District and Uckfield is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Home Instead Lewes District and Uckfield covers roughly 10 miles from Lewes.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Home Instead Lewes District and Uckfield has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Home Instead Lewes District and Uckfield. Actual fees depend on the room, the level of care and how it is funded.
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