HW Homecare
HW Homecare is a home care agency in Hastings, East Sussex (TN34 1HL). It holds a CQC rating of Requires Improvement.
About HW Homecare
We at HW Homecare are proud to offer compassionate home care across Hastings and the surrounding East Sussex community, supporting people to live well and safely in the place they know best: their own home. Being based in the TN postcode area, we serve families throughout Hastings and its neighbouring towns and villages along the South East coast. Rather than asking your loved one to adjust to a new environment, our team comes to them, whether that is a familiar family house, a bungalow, or a flat. This means treasured routines, favourite chairs by the window, and cherished memories woven into every room can remain a comforting part of daily life. Our care is tailored to a broad range of needs. We specialise in Older Person Care, offering practical and emotional support that helps people maintain independence and dignity as they age. For families navigating the challenges of Dementia Care, we provide patient, consistent support that focuses on reassurance, familiarity, and gentle encouragement, which can make an enormous difference to someone living with memory loss. We also support Younger Adults and individuals with Learning Disabilities or Autism, working closely with each person to understand their preferences, communication style, and goals so that our support genuinely enables them to live the life they choose. In practice, this means our carers can assist with everything from personal care, medication prompts, and mobility support, through to companionship, help with meals, and involvement in hobbies and community activities. We know that reliable, familiar faces matter enormously, particularly for those living with dementia or additional needs, and we work to build trusting relationships between our carers and the people we support. Our most recent CQC inspection, carried out in February 2022, gave us an overall rating of Requires Improvement. We want to be open and transparent about this. Inspectors rated us Good for being Caring and Responsive, which reflects the kindness, attentiveness, and person centred approach our team brings to every visit. The domains of Safe, Effective, and Well led were rated Requires Improvement, and we take this feedback seriously. It has shaped a clear programme of improvement across our operations, training, and leadership, because we believe families deserve nothing less than continual progress and honesty about where we are on that journey. If you are exploring home care options in Hastings for a parent, partner, or loved one, we warmly invite you to get in touch. Choosing the right support is a significant decision, and we are here to answer your questions, listen to your concerns, and help you consider whether our approach is the right fit for your family. Whatever you decide, we wish you every reassurance in finding the care that feels right.
Care provided at HW Homecare
- Older person care
- Dementia care
- Learning disability and autism support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 24 February 2022
Read the full inspection report on the CQC website.
How HW Homecare compares in Hastings
Measured against the 16 home care agencies registered in Hastings.
- CQC rating
- Requires improvement. 11 of the 16 agencies (69%) are rated Good or Outstanding. Across East Sussex the figure is 70%.
- Latest report
- 11 August 2023. 3 of the 16 agencies have published a newer inspection report since.
- Registered
- May 2021. 5 of the 16 agencies registered more recently.
- Provider
- One service. HW Homecare Ltd runs this agency only.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Hastings.
The local picture: Hastings
What the numbers say about home care in Hastings, in East Sussex.
What home care costs
| Type of care | What it costs |
|---|
| Hourly care visits, South East | £28.00 to £36.96 an hour (Middle half of prices from 24 agencies. Median £32.92. Shown for South East because too few East Sussex agencies publish a rate.) |
| What East Sussex pays | £28.16 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 9,700. Rising to 11,300 by 2035, up 17%
- People aged 85 and over: 2,500. Rising to 3,700 by 2035, up 50%
- Living with dementia, aged 65 and over (estimate): 1,300. Rising to 1,600 by 2035, up 26%
- Dementia diagnosis rate: 64%. The NHS ambition is 67%. East Sussex as a whole is 61%.
- Agencies in the borough, last 12 months: 0 opened, 1 closed. 15 registered today.
- Choice of agencies: 31 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.5 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about HW Homecare
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 18 May 2021, so 5 years.
- Run by
- HW Homecare Ltd, which runs this service only.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Common questions about HW Homecare
Where is HW Homecare located?
HW Homecare is a home care agency based in Hastings, East Sussex (TN34 1HL), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does HW Homecare provide?
HW Homecare is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Learning disability and autism support, Younger adults care. The full list of services is shown on this page.
What is HW Homecare's CQC rating?
HW Homecare is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 24 February 2022. You can read the full CQC report from the link on this page.
Does HW Homecare provide dementia care?
Yes. HW Homecare supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about HW Homecare
Can they support someone living with dementia at home?
Yes. Yes. HW Homecare is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. HW Homecare covers roughly 10 miles from Hastings.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
HW Homecare has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from HW Homecare. Actual fees depend on the room, the level of care and how it is funded.
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