Kind Hands Caring Services
Kind Hands Caring Services is a home care agency in Eastbourne, East Sussex (BN22 8LS). It holds a CQC rating of Good.
About Kind Hands Caring Services
Kind Hands provides care at home for people living in Eastbourne and the surrounding parts of East Sussex. Our purpose is to make staying at home comfortable and safe, with support that fits into an existing life rather than reorganising it. We visit older people who need a hand with personal care, medication, meals, mobility or the everyday jobs that become harder before anything else does. We support people living with dementia, where familiar rooms and familiar faces do a great deal on their own. We also work with people managing mental health conditions, people living with a physical disability, people with sight or hearing loss, and younger adults who want support that keeps them independent. Everything starts with a proper conversation about how somebody likes their day to run and what they would rather manage themselves. We review support as needs change, keep families informed where that is wanted, and plan for continuity rather than leaving it to chance. Our most recent overall rating from the Care Quality Commission is Good. If you are thinking about care at home in this part of East Sussex, please call us. We will come out, talk it through with the person who will actually receive the support, and give you a straight answer about what we can do.
Care provided at Kind Hands Caring Services
- Older person care
- Dementia care
- Mental health care
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 26 June 2019
Read the full inspection report on the CQC website.
What the inspectors found
A plain English summary of the Care Quality Commission inspection behind the current rating of Kind Hands Caring Services Ltd. Report published 26 June 2019.
Safe
Inspectors found that staff understood the risks for the people they supported. Risk assessments in support plans gave staff extra guidance to reduce risk. Staff knew what to do if they had concerns about harm, abuse or discrimination, and people were supported to get their medicines when they needed them. There were enough staff to give the support people needed at times of their choice, and recruitment checks meant only suitable staff worked at the service.
Effective
Inspectors found that staff had ongoing training and supervision, so they knew their roles and responsibilities. Staff had completed medicine training and had their competency assessed. Staff helped people to use healthcare services when needed. People were supported to have choice and control of their lives, and staff supported them in the least restrictive way possible and in their best interests.
Caring
Inspectors found that staff knew people very well and treated them with kindness and respect. Staff showed a good understanding of people's individual needs.
Well-led
Inspectors found that the management were well thought of and supportive to people and staff. The registered manager had a good overview of the service. There were systems to check and monitor the service and to identify if improvements were needed. Action was taken to address these.
What people told the inspectors
People were positive about the support they received. Relatives said the care staff offered the care their family members needed.
Since the last inspection
Rated Good in June 2019, the same overall rating as before (Good).
Well-led moved from Requires improvement to Good; Safe is still Good; Effective is still Good; Caring is still Good; Responsive is still Good.
- 26 June 2019: Routine inspection, rated Good. This inspection gave the current rating.
- 17 November 2016: Routine inspection, rated Good
- 4 September 2015: Routine inspection, rated Requires improvement
- 9 May 2013: Routine inspection
- 6 February 2013: Routine inspection
- 25 September 2012: Routine inspection
Read the full report on the CQC website
Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.
How Kind Hands Caring Services Ltd compares in Eastbourne
Measured against the 31 home care agencies registered in Eastbourne.
- CQC rating
- Good. 18 of the 31 agencies (58%) are rated Good or Outstanding. Across East Sussex the figure is 70%.
- Latest report
- 26 June 2019. 16 of the 31 agencies have published a newer inspection report since.
- Registered
- August 2011. One of the longer established agencies. 28 of the 31 registered more recently.
- Provider
- One service. Kind Hands Caring Services Limited runs this agency only.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Eastbourne.
The local picture: Eastbourne
What the numbers say about home care in Eastbourne, in East Sussex.
What home care costs
| Type of care | What it costs |
|---|
| Hourly care visits, South East | £28.00 to £36.96 an hour (Middle half of prices from 24 agencies. Median £32.92. Shown for South East because too few East Sussex agencies publish a rate.) |
| What East Sussex pays | £28.16 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 14,800. Rising to 17,000 by 2035, up 15%
- People aged 85 and over: 4,300. Rising to 6,400 by 2035, up 47%
- Living with dementia, aged 65 and over (estimate): 2,000. Rising to 2,400 by 2035, up 25%
- Dementia diagnosis rate: 72%. The NHS ambition is 67%. East Sussex as a whole is 61%.
- Agencies in the borough, last 12 months: 1 opened, 0 closed. 28 registered today.
- Choice of agencies: 52 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.3 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Kind Hands Caring Services Ltd
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 11 August 2011, so 15 years.
- Run by
- Kind Hands Caring Services Limited, which runs this service only.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Common questions about Kind Hands Caring Services
Where is Kind Hands Caring Services located?
Kind Hands Caring Services is a home care agency based in Eastbourne, East Sussex (BN22 8LS), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Kind Hands Caring Services provide?
Kind Hands Caring Services is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.
What is Kind Hands Caring Services's CQC rating?
Kind Hands Caring Services is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 26 June 2019. You can read the full CQC report from the link on this page.
Does Kind Hands Caring Services provide dementia care?
Yes. Kind Hands Caring Services supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Kind Hands Caring Services
Can they support someone living with dementia at home?
Yes. Yes. Kind Hands Caring Services Ltd is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Kind Hands Caring Services Ltd covers roughly 10 miles from Eastbourne.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Kind Hands Caring Services Ltd has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Kind Hands Caring Services Ltd. Actual fees depend on the room, the level of care and how it is funded.
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