Westcountry Case Management

Logo of Westcountry Case Management Ltd, a home care agency in Teignmouth, Devon, offering older person care, mental health care, learning disability and autism support and physical disability support.

Westcountry Case Management is a home care agency in Teignmouth, Devon (TQ14 9QL). It holds a CQC rating of Outstanding.

About Westcountry Case Management

Here at Westcountry Case Management, we provide home care to people living in Teignmouth and the surrounding areas of Devon. Our work takes us into people's homes, and we take that privilege seriously. We support a wide range of individuals, including older adults, younger adults, people with learning disabilities or autism, those living with mental health conditions, physical disabilities, and visual or hearing impairments. We are proud to have been rated Outstanding by the Care Quality Commission, a reflection of the consistency and thoughtfulness our team brings to every visit, every day. That rating matters to us not as a badge to display, but as a confirmation that the people we support are genuinely receiving the quality of care they deserve. Home care means something different for every person. For some, it is practical help that keeps life running smoothly. For others, it is the reassurance of a familiar face and someone who truly understands their needs. We work hard to build care around the individual rather than fitting people into a standard routine. Getting to know someone properly takes time, and we invest that time willingly. Living in Devon ourselves, we understand the importance of remaining connected to this community. Staying in your own home, close to the people and places that matter to you, makes an enormous difference to wellbeing. That is what we are here to support. If you are thinking about care for yourself or someone you love, we would welcome a conversation. There are no obligations and no pressure. We will listen, answer your questions honestly, and help you work out whether we are the right fit. We believe good care starts with a good relationship, and we hope to have the chance to build one with you.

Care provided at Westcountry Case Management

Read the full inspection report on the CQC website.

Common questions about Westcountry Case Management

Where is Westcountry Case Management located?

Westcountry Case Management is a home care agency based in Teignmouth, Devon (TQ14 9QL), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Westcountry Case Management provide?

Westcountry Case Management is registered to provide care in people’s own homes, with support that includes Older person care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.

What is Westcountry Case Management's CQC rating?

Westcountry Case Management is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Outstanding following its last inspection on 12 March 2020. You can read the full CQC report from the link on this page.

Questions families ask about Westcountry Case Management

Can they support someone living with dementia at home?

No. Westcountry Case Management Ltd does not list dementia care on the CQC register. Choose an agency that does if dementia is part of the picture.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. Westcountry Case Management Ltd covers roughly 10 miles from Teignmouth.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the South West

Westcountry Case Management Ltd has not published its fees yet. These are typical hourly rates for the South West, so you know roughly what to expect before you call.

Indicative figures for the South West, not a quote from Westcountry Case Management Ltd. Actual fees depend on the room, the level of care and how it is funded.

More about the care at Westcountry Case Management

Home Care at Westcountry Case Management

Buying hours of support rather than a place in a home gives families more control and can be adjusted as needs move. Westcountry Case Management in Teignmouth is registered for home care, which covers personal care, medication support, meal preparation and help with daily tasks. The Care Quality Commission rated the service outstanding at its inspection in March 2020, the highest of the four available ratings. Rates across the South West usually fall between £28 and £33 an hour, so the weekly cost follows from the calls agreed. Ask how care plans are written, how visits are recorded, and who a family can contact outside normal hours.

Older Person Care at Westcountry Case Management

The best older person care is the sort that disappears into the background, helping with the shower and the tablets and then leaving someone to their own day. Conversation is part of the job rather than an extra, particularly where family live at a distance. Westcountry Case Management is registered for older person care in the surrounding area. Ask how visits are scheduled, how consistent the carers are over a month, and what happens if one cannot attend. Evening, weekend and overnight availability should be established before anything is signed. South West rates are commonly quoted between £28 and £33 an hour, and Devon can assess anyone who may be entitled to funded support.

Mental Health at Westcountry Case Management

Stability, privacy and being spoken to as an equal do more good than almost anything else for someone living with a mental health condition. Westcountry Case Management is registered for mental health support. Ask what experience the staff team has, how a deterioration would be spotted, and which professionals would be contacted if things reached crisis point.

Visual and Hearing Impairment at Westcountry Case Management

Sensory loss asks for habits rather than gadgets, including announcing yourself, speaking clearly and never shifting furniture without saying so. Westcountry Case Management is registered to support people with visual or hearing impairment. Ask how communication preferences are captured in the plan, whether paperwork is available in large print, and how carers check that they have been understood.

Younger Adults at Westcountry Case Management

Support for a working age adult has to fit around employment, study and family rather than the other way round. Adults under 65 are one of the groups Westcountry Case Management is registered to support. Ask how flexible visit times are, whether carers are matched for age and interests, and what ambitions beyond personal care appear in the plan.

Learning Disability and Autism at Westcountry Case Management

For an adult with autism or a learning disability, the useful questions are about detail, from how a day is structured to how changes get explained. Westcountry Case Management is registered to support this group. Devon usually commissions and reviews these arrangements, so ask how independence goals are recorded and how support workers are prepared for one person's particular needs.

Physical Disability at Westcountry Case Management

Whether a transfer is safe with one carer or needs two is usually the first practical question with a physical disability. Westcountry Case Management is registered in this category. Ask how carers are trained on the equipment in the property, how occupational therapy advice is followed, and how the plan keeps someone as independent as they can be.

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