Helping Hands

Helping Hands is a home care agency in Exeter, Devon (EX2 5JL). It holds a CQC rating of Good.

About Helping Hands

We provide care at home in Exeter and the surrounding part of Devon, supporting older people and younger adults, including people living with dementia, people with physical disabilities and people with loss of sight or hearing. Most people who approach us are trying to avoid a move they do not want. Our part in that is practical: visits at the times that suit, help with washing and dressing, support with medication, a hand with meals, shopping and housework, assistance to move about safely, and company for somebody who spends too much of the week alone. Where needs are greater we arrange more frequent calls, and where they change we revisit the plan rather than leaving it as it was first agreed. Continuity is the part we work hardest at. A carer who knows somebody notices when they are unwell, in pain or unusually quiet, and the person is spared explaining themselves again and again. For people living with dementia, a familiar and unhurried visit does more good than anything written in a care plan. Our carers are trained for the needs they are asked to meet and can reach senior colleagues for advice. Our most recent inspection by the Care Quality Commission rated us good overall. If you are weighing up care at home for yourself or a relative, please get in touch for an honest conversation.

Care provided at Helping Hands

Read the full inspection report on the CQC website.

Common questions about Helping Hands

Where is Helping Hands located?

Helping Hands is a home care agency based in Exeter, Devon (EX2 5JL), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does Helping Hands provide?

Helping Hands is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.

What is Helping Hands's CQC rating?

Helping Hands is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 19 October 2018. You can read the full CQC report from the link on this page.

Does Helping Hands provide dementia care?

Yes. Helping Hands supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Questions families ask about Helping Hands

Can they support someone living with dementia at home?

Yes. Yes. Helping Hands Exeter is registered for dementia care in people's own homes.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. Helping Hands Exeter covers roughly 10 miles from Exeter.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the South West

Helping Hands Exeter has not published its fees yet. These are typical hourly rates for the South West, so you know roughly what to expect before you call.

Indicative figures for the South West, not a quote from Helping Hands Exeter. Actual fees depend on the room, the level of care and how it is funded.

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