Firstcall 247
Firstcall 247 is a home care agency in Ilkeston, Derbyshire (DE7 5FH).
About Firstcall 247
At Firstcall 247, we provide home care support to people living in Ilkeston and the surrounding areas of Derbyshire. We believe that people should be able to stay in their own homes for as long as they choose, and our role is to make that as straightforward and comfortable as possible. We support a wide range of people, including older adults, younger adults, and those living with dementia, learning disabilities, autism, mental health conditions, physical disabilities, visual or hearing impairments, and eating disorders. Every person we work with has their own story, their own routines, and their own idea of what a good day looks like. We take the time to understand that before we do anything else. Home care is personal by nature. Someone is inviting us into their home and trusting us to treat that space with respect. We do not take that lightly. Whether we are helping with daily routines, providing companionship, or supporting someone through a more complex set of needs, we try to do it in a way that feels natural rather than clinical. We know that families often carry a great deal of worry when they are looking for care for a loved one. We welcome those conversations and try to give honest, straightforward information so that everyone involved feels confident about the support being put in place. Our team works across Ilkeston and the local area, and we are rooted in this community. That matters to us. Being local means we are accessible, we understand the area, and we can respond when people need us. If you would like to find out more about how we can help you or someone close to you, please do not hesitate to get in touch. We are always happy to have a chat and talk through your options.
Care provided at Firstcall 247
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Eating disorder support
- Covers approximately 10 miles
Read the full inspection report on the CQC website.
Common questions about Firstcall 247
Where is Firstcall 247 located?
Firstcall 247 is a home care agency based in Ilkeston, Derbyshire (DE7 5FH), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Firstcall 247 provide?
Firstcall 247 is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
Does Firstcall 247 provide dementia care?
Yes. Firstcall 247 supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Firstcall 247
Can they support someone living with dementia at home?
Yes. Yes. Firstcall 247 Limited is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Firstcall 247 Limited covers roughly 10 miles from Ilkeston.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the East Midlands
Firstcall 247 Limited has not published its fees yet. These are typical hourly rates for the East Midlands, so you know roughly what to expect before you call.
- Home care (per hour): £26 to £31 per hour, typical range
Indicative figures for the East Midlands, not a quote from Firstcall 247 Limited. Actual fees depend on the room, the level of care and how it is funded.
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