Pilgrim Wood Residential Home
Pilgrim Wood Residential Home is a residential care home in Guildford, Surrey (GU3 1HF). It holds a CQC rating of Good.
About Pilgrim Wood Residential Home
Pilgrim Wood Residential Home is in Guildford, Surrey. We provide residential care for older people who have reached the point where living alone has become difficult, and caring for people living with dementia is a large part of what we do. We are deliberately clear about what we are. This is not a nursing home. It is a place to live, where the parts of the day that have become hard are taken care of and the rest still belongs to the person. Staff are here through the night as well as the day to help with washing, dressing and medication. Meals are cooked on the premises, laundry gets done, and doctors and district nurses come in when somebody needs them. Dementia care comes down to consistency and to knowing the person. A day that runs in a familiar order, the same faces turning up and surroundings that make sense will settle somebody more reliably than any programme of activities. We take time to learn about a person's working life, their family and their habits, because that is what makes sense of things later on. Beyond the help they need, residents run their own days, and visitors are welcome rather than merely tolerated. Respite and short stays are available. Our most recent overall rating from the Care Quality Commission is good. Do come and see Pilgrim Wood.
Care provided at Pilgrim Wood Residential Home
- Older person care
- Dementia care
- Respite care
- Last CQC inspection: 14 December 2019
Read the full inspection report on the CQC website.
What the inspectors found
A plain English summary of the Care Quality Commission inspection behind the current rating of Pilgrim Wood Residential Home. Report published 5 October 2021.
- 16 September 2021
- 35 places, 24 people were using the service at the time
Safe
People felt safe at the home and said staff were always available when they needed them. Staff knew how to report safeguarding concerns, and medicines were managed safely. Fire safety standards had improved since the last inspection, and infection prevention and control standards were appropriate.
Well-led
Inspectors found the registered manager and provider had improved governance and management oversight, and the provider was no longer in breach of regulations. Two deputy managers had recently been recruited to strengthen the management team. Staff said they felt supported and valued.
What people told the inspectors
People said they felt safe and that staff knew how they preferred their care to be provided. People and their relatives had chances to give their views at regular meetings.
Since the last inspection
Rated Good in October 2021, up from Requires improvement.
Safe moved from Requires improvement to Good; Well-led moved from Requires improvement to Good; Effective is still Good; Caring is still Good; Responsive is still Good.
- 16 September 2021: Inspection looking at part of the service
- 10 October 2019: Routine inspection
- 12 July 2018: Routine inspection
- Date not held: The inspection we identified three breaches of the
- 22 June 2016: Routine inspection
- 9 May 2013: Inspection looking at part of the service
Read the full report on the CQC website
Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.
How Pilgrim Wood Residential Home compares in Guildford
Measured against the 35 care homes for older people registered in Guildford. The dark dot is this home.
- Size
- 35 places. Larger than 20 of the 35 homes. The local average is 38 places.
- CQC rating
- Good. 22 of the 35 homes (63%) are rated Good or Outstanding. Across Surrey the figure is 70%.
- Latest report
- 5 October 2021. 17 of the 35 homes have published a newer inspection report since.
- Registered
- December 2011. 22 of the 35 homes registered more recently.
- Care offered
- Dementia care. Of the 35 homes, 25 offer dementia care.
- Food hygiene
- 5 out of 5. The top rating, shared by 26 of the 26 homes that have one.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered care homes for older people in Guildford.
The local picture: Guildford
What the numbers say about care for older people in Guildford, in Surrey.
What care costs in Surrey, per week
| Type of care | What the council pays | What self-funders are typically asked |
|---|
| Residential care | £952 | £1,654 to £1,931 (Middle half of prices from 18 Surrey homes. Median £1,772.) |
| Nursing care | £988 | £1,920 to £2,155 (Middle half of prices from 13 Surrey homes. Median £2,025.) |
| Residential dementia care | Not published separately | £1,725 to £2,020 (Middle half of prices from 14 Surrey homes. Median £1,842.) |
| Nursing dementia care | Not published separately | £1,975 to £2,226 (South East figure, because too few Surrey homes publish this price. 37 homes. Median £2,050.) |
Published prices are often starting prices, and come from homes that publish fees, so treat them as a guide. Ask the home for its own price.
- People aged 75 and over: 14,000. Rising to 16,000 by 2035, up 14%
- People aged 85 and over: 4,000. Rising to 5,800 by 2035, up 43%
- Living with dementia, aged 65 and over (estimate): 1,900. Rising to 2,300 by 2035, up 22%
- Dementia diagnosis rate: 66%. The NHS ambition is 67%. Surrey as a whole is 68%.
- Care home beds per 1,000 people aged 75+: 69. Surrey average is 90.
- Care homes, last 12 months: 1 opened, 0 closed. 5 changed owner, covering 271 beds.
- Care home beds filled across Surrey: 88%. The 12 month average is 87%.
- Who pays, across Surrey (estimate): 32% council, 52% self. The rest is NHS funded or other.
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published care home prices, council planning records.
Good to know about Pilgrim Wood Residential Home
Facts from public registers, and what is close by.
- Registered with CQC
- 1 December 2011, so 14 years.
- Food hygiene rating
- 5 out of 5. Very good. Last inspected by the local council on 17 July 2025.
- Run by
- Goldenage Healthcare Limited, which runs this service only.
Sources: CQC register, Food Standards Agency, OpenStreetMap contributors. Distances are in a straight line from the postcode, not walking or driving routes.
Local services near Pilgrim Wood Residential Home
The closest places to this home, measured in a straight line from its postcode. They are the nearest, not necessarily the ones the home uses. Ask the home which GP, dentist and pharmacy its residents are registered with.
Nearest 24 hour A&E
- Royal Surrey County Hospital, Guildford, 1.5 miles away
It is about 1.5 miles in a straight line from the postcode. The drive is usually longer. In an emergency call 999; the ambulance may take you elsewhere.
Nearest GP practices
Nearest dentists
Nearest pharmacies
Nearest railway stations
- Guildford Station, 1.1 miles away
- Shalford (Surrey) Station, 1.1 miles away
- London Road (Guildford) Station, 1.6 miles away
Around Pilgrim Wood Residential Home
- H: Pilgrim Wood Residential Home
- A: 24 hour A&E
- G: GP practice
- D: Dentist
- P: Pharmacy
- S: Railway station
Straight line distances, not routes. Places very close to the home are spread out slightly so they can be told apart.
Contains public sector information licensed under the Open Government Licence v3.0. Practice and pharmacy details from the NHS England Organisation Data Service. A&E sites from NHS England A&E data and the Organisation Data Service. Railway stations from the Department for Transport NaPTAN dataset. Distances are straight line and approximate.
Local care news in Surrey
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Common questions about Pilgrim Wood Residential Home
Where is Pilgrim Wood Residential Home located?
Pilgrim Wood Residential Home is a residential care home in Guildford, Surrey, GU3 1HF. You can view its exact location and get directions from the map on this page.
What type of care does Pilgrim Wood Residential Home provide?
Pilgrim Wood Residential Home is registered to provide residential personal care, with support that includes Older person care, Dementia care, Respite care. The full list of services is shown on this page.
What is Pilgrim Wood Residential Home's CQC rating?
Pilgrim Wood Residential Home is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 14 December 2019. You can read the full CQC report from the link on this page.
Does Pilgrim Wood Residential Home provide dementia care?
Yes. Pilgrim Wood Residential Home supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.
Does Pilgrim Wood Residential Home offer respite or short-term care?
Yes. Pilgrim Wood Residential Home offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Questions families ask about Pilgrim Wood Residential Home
Can Mum or Dad stay here if their dementia gets worse?
Yes. Pilgrim Wood Residential Home is registered for dementia care, so someone whose needs increase can usually stay rather than move.
Is there a nurse on site if health needs change?
No. Pilgrim Wood Residential Home is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.
Can they try a short stay before deciding?
Yes. Yes. Pilgrim Wood Residential Home offers respite and short stays, which is a good way to see whether the home is the right fit.
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.
Do they take younger adults as well as older people?
No. Pilgrim Wood Residential Home is registered for older people. Younger adults are not listed.
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
Typical weekly fees in the South East
Pilgrim Wood Residential Home has not published its fees yet. These are typical weekly fees for the South East, so you know roughly what to expect before you call.
- Residential care: £1,100 to £1,450 per week per person, typical range
- Dementia care: £1,200 to £1,550 per week per person, typical range
Indicative figures for the South East, not a quote from Pilgrim Wood Residential Home. Actual fees depend on the room, the level of care and how it is funded.
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