Jasmine at Primrose
Jasmine at Primrose is a residential care home in Epsom, Surrey (KT19 8PB). It holds a CQC rating of Good.
About Jasmine at Primrose
Jasmine at Primrose is a residential care home in Epsom, Surrey. We support adults with a learning disability, autistic adults and people with a physical disability, including younger adults, and we offer respite stays. This is somebody's home first and a service second. The people living here decide how their days go, keep their rooms as they want them, choose who visits and where they go, and get support with the things that are genuinely hard rather than the things somebody else has assumed are hard. Support plans are written with each person in a form they can actually use, and we review them because circumstances change, not because a date has come round. A lot of our work is practical and unglamorous: cooking, shopping, budgeting, appointments, transport, keeping up with family and friends, and building the confidence and skills someone has said they want. Where a person finds noise, crowds or sudden changes difficult, we plan around that rather than asking them to put up with it. We keep the staff team as consistent as we can, because being supported by people who know you well makes everything else easier. Respite guests are prepared for in advance, so a short stay feels familiar rather than unsettling, and family carers can take a break without worrying about how it is going. Our most recent overall rating from the Care Quality Commission is good. If you would like to visit us in Epsom or make an enquiry, please get in touch.
Care provided at Jasmine at Primrose
- Learning disability and autism support
- Physical disability support
- Younger adults care
- Respite care
- Last CQC inspection: 20 November 2019
Read the full inspection report on the CQC website.
What the inspectors found
A plain English summary of the Care Quality Commission inspection behind the current rating of Jasmine at Primrose. Report published 20 November 2019.
- 23 October 2019
- 7 places, 36 people were using the service at the time
Safe
Inspectors found that people were safe at the service. Staff were trained to protect people from abuse and knew how to reduce risks to their safety. Health and safety checks were carried out on the premises and equipment. The premises were clean and tidy. There were enough staff, and the provider carried out checks before new staff started.
Effective
Inspectors found that staff were given relevant training to help them meet people's needs. Staff helped people to stay healthy and well. They supported people to eat and drink enough and to take their prescribed medicines. Staff worked with other healthcare professionals so that people's care was joined up.
Caring
Inspectors found that staff were warm and friendly and knew people well. Staff supported people in a dignified way that kept their privacy and independence. Staff used each person's preferred way of communicating.
Responsive
Inspectors found that people and their relatives helped to plan the support people needed during their stay. People had current care plans, and staff met their needs. People and relatives knew how to make a complaint. The provider investigated complaints, accidents and incidents and kept people informed of the outcome.
Well-led
Inspectors found that the provider asked people, relatives and staff for their views. The provider used this feedback and other checks to monitor and improve the service. At the time of the inspection, senior staff were making improvements to activities, the menu and staff records. They worked with other agencies and acted on recommendations.
What people told the inspectors
People and their relatives told inspectors they had no concerns about the care and support provided by staff.
Since the last inspection
Rated Good in November 2019, the same overall rating as before (Good).
Safe is still Good; Effective is still Good; Caring is still Good; Responsive is still Good; Well-led is still Good.
- 23 October 2019: Routine inspection
- 10 April 2017: Routine inspection
- 16 March 2016: Routine inspection
- Date not held: Our inspection we found a breach of the
Read the full report on the CQC website
Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.
How Jasmine at Primrose compares in Epsom and Ewell
Measured against the 26 care homes registered in Epsom and Ewell. The dark dot is this home.
- Size
- 6 places. Smaller than 13 of the 26 homes. The local average is 23 places.
- CQC rating
- Good. 22 of the 26 homes (85%) are rated Good or Outstanding. Across Surrey the figure is 72%.
- Latest report
- 20 November 2019. 15 of the 26 homes have published a newer inspection report since.
- Registered
- October 2015. 11 of the 26 homes registered more recently.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered care homes in Epsom and Ewell.
The local picture: Epsom and Ewell
What the numbers say about care for older people in Epsom and Ewell, in Surrey.
What care costs in Surrey, per week
| Type of care | What the council pays | What self-funders are typically asked |
|---|
| Residential care | £952 | £1,654 to £1,931 (Middle half of prices from 18 Surrey homes. Median £1,772.) |
| Nursing care | £988 | £1,920 to £2,155 (Middle half of prices from 13 Surrey homes. Median £2,025.) |
| Residential dementia care | Not published separately | £1,725 to £2,020 (Middle half of prices from 14 Surrey homes. Median £1,842.) |
| Nursing dementia care | Not published separately | £1,975 to £2,226 (South East figure, because too few Surrey homes publish this price. 37 homes. Median £2,050.) |
Published prices are often starting prices, and come from homes that publish fees, so treat them as a guide. Ask the home for its own price.
- People aged 75 and over: 8,100. Rising to 8,900 by 2035, up 9%
- People aged 85 and over: 2,200. Rising to 3,100 by 2035, up 41%
- Living with dementia, aged 65 and over (estimate): 1,000. Rising to 1,200 by 2035, up 18%
- Dementia diagnosis rate: 62%. The NHS ambition is 67%. Surrey as a whole is 68%.
- Care home beds per 1,000 people aged 75+: 42. Surrey average is 90.
- Care homes, last 12 months: 0 opened, 1 closed. 2 changed owner, covering 98 beds.
- Care home beds filled across Surrey: 88%. The 12 month average is 87%.
- Who pays, across Surrey (estimate): 32% council, 52% self. The rest is NHS funded or other.
Planned and recent building work within 5 miles
- 1.8 miles: 8 Hollymoor Lane Epsom Surrey. Application for a 5 bed care home through a change of use. Submitted 15 August 2025. Approved 20 October 2025.
- 4 miles: 32 The Avenue Cheam. Application for a 15 bed care home. Submitted 17 June 2025. Decision pending.
- 4.6 miles: Hobkirk House 109 Blagdon Road New Malden. Application for a 80 bed care home. Submitted 15 April 2026. Approved 9 September 2026.
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published care home prices, council planning records.
Good to know about Jasmine at Primrose
Facts from public registers, and what is close by.
- Registered with CQC
- 5 October 2015, so 11 years.
- Run by
- Surrey and Borders Partnership NHS Foundation Trust, which runs 9 adult social care services in England. All 9 that have a rating are rated Good or Outstanding.
Sources: CQC register, Food Standards Agency, OpenStreetMap contributors. Distances are in a straight line from the postcode, not walking or driving routes.
Local services near Jasmine at Primrose
The closest places to this home, measured in a straight line from its postcode. They are the nearest, not necessarily the ones the home uses. Ask the home which GP, dentist and pharmacy its residents are registered with.
Nearest 24 hour A&E
- Epsom Hospital, Epsom, 1.7 miles away
It is about 1.7 miles in a straight line from the postcode. The drive is usually longer. In an emergency call 999; the ambulance may take you elsewhere.
Nearest GP practices
Nearest dentists
Nearest pharmacies
Nearest railway stations
- Chessington South Station, 1.1 miles away
- Epsom Station, 1.5 miles away
- Chessington North Station, 1.5 miles away
Around Jasmine at Primrose
- H: Jasmine at Primrose
- A: 24 hour A&E
- G: GP practice
- D: Dentist
- P: Pharmacy
- S: Railway station
Straight line distances, not routes. Places very close to the home are spread out slightly so they can be told apart.
Contains public sector information licensed under the Open Government Licence v3.0. Practice and pharmacy details from the NHS England Organisation Data Service. A&E sites from NHS England A&E data and the Organisation Data Service. Railway stations from the Department for Transport NaPTAN dataset. Distances are straight line and approximate.
Local care news in Surrey
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Common questions about Jasmine at Primrose
Where is Jasmine at Primrose located?
Jasmine at Primrose is a residential care home in Epsom, Surrey, KT19 8PB. You can view its exact location and get directions from the map on this page.
What type of care does Jasmine at Primrose provide?
Jasmine at Primrose is registered to provide residential personal care, with support that includes Learning disability and autism support, Physical disability support, Younger adults care, Respite care. The full list of services is shown on this page.
What is Jasmine at Primrose's CQC rating?
Jasmine at Primrose is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 20 November 2019. You can read the full CQC report from the link on this page.
Does Jasmine at Primrose offer respite or short-term care?
Yes. Jasmine at Primrose offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Questions families ask about Jasmine at Primrose
Can Mum or Dad stay here if their dementia gets worse?
No. Jasmine at Primrose is not listed for dementia care on the CQC register. If dementia is likely, choose a home that is, so a second move is not needed later.
Is there a nurse on site if health needs change?
No. Jasmine at Primrose is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.
Can they try a short stay before deciding?
Yes. Yes. Jasmine at Primrose offers respite and short stays, which is a good way to see whether the home is the right fit.
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.
Do they take younger adults as well as older people?
Yes. Yes. Jasmine at Primrose supports younger adults as well as older people.
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
Typical weekly fees in the South East
Jasmine at Primrose has not published its fees yet. These are typical weekly fees for the South East, so you know roughly what to expect before you call.
- Residential care: £1,100 to £1,450 per week per person, typical range
Indicative figures for the South East, not a quote from Jasmine at Primrose. Actual fees depend on the room, the level of care and how it is funded.
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