Hillcroft
Hillcroft is a residential care home in Epsom, Surrey (KT19 8QJ). It holds a CQC rating of Good.
About Hillcroft
Hillcroft is a residential care home in Epsom, Surrey, supporting adults with a learning disability, autistic adults, younger adults, people with physical disabilities, those with a visual or hearing impairment, people managing mental ill health and older people who need residential care. Respite stays are available as well. With that range of people living here, no single routine would suit everybody, so we plan around individuals. For some residents that means practical help with personal care, medication and mobility. For others it is mainly about structure and confidence, and having somebody reliable nearby while they do things for themselves, whether that is cooking, managing money, getting out to a group or holding down work. Independence here is practical rather than decorative. People shop, cook, choose their own furnishings and decide how a Saturday goes. Where somebody finds change unsettling we keep routines predictable and give warning well ahead, and where communication is difficult we learn a person's own way of expressing themselves rather than expecting them to adapt to us. Knowing people properly is what makes the difference. Staff who understand what a good day looks like for somebody notice when things start to slip, and that is usually what stops a small difficulty becoming a crisis. Our most recent overall rating from the Care Quality Commission is good. If you are looking for a placement in Epsom, for yourself, a relative or someone you support professionally, please arrange to visit and see how the house works.
Care provided at Hillcroft
- Older person care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Respite care
- Last CQC inspection: 20 June 2019
Read the full inspection report on the CQC website.
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Common questions about Hillcroft
Where is Hillcroft located?
Hillcroft is a residential care home in Epsom, Surrey, KT19 8QJ. You can view its exact location and get directions from the map on this page.
What type of care does Hillcroft provide?
Hillcroft is registered to provide residential personal care, with support that includes Older person care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.
What is Hillcroft's CQC rating?
Hillcroft is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 20 June 2019. You can read the full CQC report from the link on this page.
Does Hillcroft offer respite or short-term care?
Yes. Hillcroft offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Questions families ask about Hillcroft
Can Mum or Dad stay here if their dementia gets worse?
No. Hillcroft is not listed for dementia care on the CQC register. If dementia is likely, choose a home that is, so a second move is not needed later.
Is there a nurse on site if health needs change?
No. Hillcroft is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.
Can they try a short stay before deciding?
Yes. Yes. Hillcroft offers respite and short stays, which is a good way to see whether the home is the right fit.
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.
Do they take younger adults as well as older people?
Yes. Yes. Hillcroft supports younger adults as well as older people.
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
Typical weekly fees in the South East
Hillcroft has not published its fees yet. These are typical weekly fees for the South East, so you know roughly what to expect before you call.
- Residential care: £1,100 to £1,450 per week per person, typical range
Indicative figures for the South East, not a quote from Hillcroft. Actual fees depend on the room, the level of care and how it is funded.
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