Phoenix House
Phoenix House is a residential care home in Westcliff On Sea, Southend-on-Sea (SS0 8LQ). It holds a CQC rating of Good.
About Phoenix House
Phoenix House is a residential care home in Westcliff on Sea. We support older people and younger adults, including adults with learning disabilities, autistic adults, people with physical disabilities and people with sight or hearing loss. Respite stays are available. This is a house run with the people who live in it rather than around them. Residents choose how their rooms look, what they eat, how they spend their time and what part they play in the household. Cooking, shopping and laundry are things people do with support where they can, because independence grows out of doing things rather than being told about them. Practical detail matters a great deal here. The building is arranged so that people with reduced mobility or restricted sight can get about safely and independently, and our staff are trained in moving and handling and in the equipment people rely on. Where sight or hearing is affected we pay attention to lighting, contrast, sound and how we announce ourselves before doing anything. Communication takes different forms and we learn each person's, whether speech, signing, pictures, objects or the particular way somebody shows they have had enough. For autistic residents we keep routines stable and give notice of change well in advance. Our most recent overall rating from the Care Quality Commission is good. Please get in touch if you would like to visit.
Care provided at Phoenix House
- Older person care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Respite care
- Last CQC inspection: 18 January 2020
Read the full inspection report on the CQC website.
Common questions about Phoenix House
Where is Phoenix House located?
Phoenix House is a residential care home in Westcliff On Sea, Southend-on-Sea, SS0 8LQ. You can view its exact location and get directions from the map on this page.
What type of care does Phoenix House provide?
Phoenix House is registered to provide residential personal care, with support that includes Older person care, Learning disability and autism support, Physical disability support, Sensory impairment support, Younger adults care, Respite care. The full list of services is shown on this page.
What is Phoenix House's CQC rating?
Phoenix House is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 18 January 2020. You can read the full CQC report from the link on this page.
Does Phoenix House offer respite or short-term care?
Yes. Phoenix House offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Questions families ask about Phoenix House
Can Mum or Dad stay here if their dementia gets worse?
No. Phoenix House is not listed for dementia care on the CQC register. If dementia is likely, choose a home that is, so a second move is not needed later.
Is there a nurse on site if health needs change?
No. Phoenix House is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.
Can they try a short stay before deciding?
Yes. Yes. Phoenix House offers respite and short stays, which is a good way to see whether the home is the right fit.
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.
Do they take younger adults as well as older people?
Yes. Yes. Phoenix House supports younger adults as well as older people.
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
Typical weekly fees in the East
Phoenix House has not published its fees yet. These are typical weekly fees for the East, so you know roughly what to expect before you call.
- Residential care: £1,000 to £1,350 per week per person, typical range
Indicative figures for the East, not a quote from Phoenix House. Actual fees depend on the room, the level of care and how it is funded.
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