Keys Hill Park
Keys Hill Park is a residential care home in Norwich, Norfolk (NR12 8SB).
About Keys Hill Park
We at Keys Hill Park are proud to offer a welcoming residential care home in Norwich, providing compassionate support for older people and adults with a wide range of care needs across Norfolk and the surrounding East region. Nestled within the NR postcode area of Norwich, our home offers a comfortable and homely environment where residents can feel truly at ease. The familiar setting of this well loved Norfolk city provides a reassuring backdrop for daily life, with the warmth of a close community atmosphere at the heart of everything we do. We aim to create spaces that feel less like an institution and more like home, where residents can relax, socialise, and enjoy the routines and interests that matter most to them. Our care is thoughtfully tailored to meet the diverse needs of the individuals who live with us. We offer residential care for older people, alongside specialist support for younger adults, individuals with learning disabilities or autism, and those living with mental health conditions. We also provide respite care, offering families peace of mind when they need a short break or a trusted place for a loved one to stay temporarily. In practice, this breadth of specialism means our team is experienced in supporting people with varied life stories, preferences, and requirements. Whether someone needs gentle assistance with daily living, structured support with routines, or a calm and understanding environment during a challenging period, we work to ensure every resident feels respected, valued, and genuinely cared for. Families can expect open communication, a person centred approach, and staff who take the time to truly understand each individual. As a newer entry on the care landscape, Keys Hill Park is currently awaiting its first CQC inspection, with the most recent scheduled date being January 2026. Whilst we do not yet have a published rating, we are wholeheartedly committed to meeting and exceeding the high standards expected by the Care Quality Commission. Our team follows best practice in safeguarding, effective care delivery, compassion, responsiveness, and strong leadership, so that when our inspection outcome is published, it reflects the genuine dedication we bring to every aspect of our home. Choosing a care home is one of the most important decisions a family can make, and we understand the emotions that come with it. If you are exploring options for a loved one in Norwich or the wider Norfolk area, we warmly invite you to get in touch with Keys Hill Park. We would be delighted to answer your questions, share more about our approach, and welcome you to see for yourself the caring community we are building.
Care provided at Keys Hill Park
- Older person care
- Mental health care
- Learning disability and autism support
- Younger adults care
- Respite care
- Last CQC inspection: 22 January 2026
Read the full inspection report on the CQC website.
Common questions about Keys Hill Park
Where is Keys Hill Park located?
Keys Hill Park is a residential care home in Norwich, Norfolk, NR12 8SB. You can view its exact location and get directions from the map on this page.
What type of care does Keys Hill Park provide?
Keys Hill Park is registered to provide residential personal care, with support that includes Older person care, Mental health care, Learning disability and autism support, Younger adults care, Respite care. The full list of services is shown on this page.
Does Keys Hill Park offer respite or short-term care?
Yes. Keys Hill Park offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Questions families ask about Keys Hill Park
Can Mum or Dad stay here if their dementia gets worse?
No. Keys Hill Park is not listed for dementia care on the CQC register. If dementia is likely, choose a home that is, so a second move is not needed later.
Is there a nurse on site if health needs change?
No. Keys Hill Park is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.
Can they try a short stay before deciding?
Yes. Yes. Keys Hill Park offers respite and short stays, which is a good way to see whether the home is the right fit.
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.
Do they take younger adults as well as older people?
Yes. Yes. Keys Hill Park supports younger adults as well as older people.
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
Typical weekly fees in the East
Keys Hill Park has not published its fees yet. These are typical weekly fees for the East, so you know roughly what to expect before you call.
- Residential care: £1,000 to £1,350 per week per person, typical range
Indicative figures for the East, not a quote from Keys Hill Park. Actual fees depend on the room, the level of care and how it is funded.
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