Highwater House

Highwater House is a residential care home in Norwich, Norfolk (NR2 4SZ). It holds a CQC rating of Outstanding.

About Highwater House

Highwater House is a residential care setting in Norwich supporting adults living with mental health conditions and people in recovery from alcohol or drug misuse. We work in a way that is deliberately domestic rather than clinical, because recovery tends to happen in ordinary surroundings rather than institutional ones, and because being treated as an adult rather than a case matters enormously. Our approach starts with the person. We take time to understand what somebody's week looks like, what they want from it and what tends to knock things off course, and we build support around that rather than around a fixed routine. Where somebody is working towards more independence, whether that means managing their own medication, cooking, handling money or getting back into work or study, we look for the practical steps and go at a pace that suits them. We do not moralise and we do not treat a setback as a failure. Respite stays are available too. Our most recent overall rating from the Care Quality Commission is outstanding. What matters more is whether people here feel able to tell us the truth about how they are doing.

Care provided at Highwater House

Read the full inspection report on the CQC website.

Common questions about Highwater House

Where is Highwater House located?

Highwater House is a residential care home in Norwich, Norfolk, NR2 4SZ. You can view its exact location and get directions from the map on this page.

What type of care does Highwater House provide?

Highwater House is registered to provide residential personal care, with support that includes Mental health care, Substance misuse support, Respite care. The full list of services is shown on this page.

What is Highwater House's CQC rating?

Highwater House is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Outstanding following its last inspection on 26 March 2019. You can read the full CQC report from the link on this page.

Does Highwater House offer respite or short-term care?

Yes. Highwater House offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Questions families ask about Highwater House

Can Mum or Dad stay here if their dementia gets worse?

No. Highwater House is not listed for dementia care on the CQC register. If dementia is likely, choose a home that is, so a second move is not needed later.

Is there a nurse on site if health needs change?

No. Highwater House is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.

Can they try a short stay before deciding?

Yes. Yes. Highwater House offers respite and short stays, which is a good way to see whether the home is the right fit.

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.

Do they take younger adults as well as older people?

Ask the home. The register does not say which age groups the home supports. Ask the home.

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

Typical weekly fees in the East

Highwater House has not published its fees yet. These are typical weekly fees for the East, so you know roughly what to expect before you call.

Indicative figures for the East, not a quote from Highwater House. Actual fees depend on the room, the level of care and how it is funded.

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