Hethersett Hall
Hethersett Hall is a residential care home in Norwich, Norfolk (NR9 3AP). It holds a CQC rating of Requires Improvement.
About Hethersett Hall
We at Hethersett Hall are proud to offer residential care in the peaceful village setting of Hethersett, just outside Norwich in Norfolk. As a dedicated residential care home, we provide older person care, dementia support, and respite stays for those who need us, whether for a short break or a longer stay. Set within the NR postcode area on the outskirts of Norwich, our home enjoys a quieter, more rural feel whilst remaining within easy reach of the city. This gives residents the best of both worlds: calm, restful surroundings for daily life, and the reassurance that family and friends can visit without a long journey. The village location offers a real sense of community, and our environment is designed to feel welcoming, familiar, and homely from the moment you step through the door. Our care is centred on the individual. For older people who can no longer manage safely at home, we offer round the clock residential support with warmth and dignity. For those living with dementia, our team takes time to understand each person's history, preferences, and routines, so that daily life feels reassuring rather than confusing. We also welcome younger adults whose needs are best met in a supportive residential setting, and we provide respite care for families who need trusted, temporary support, whether following a hospital stay, during a carer's holiday, or simply to allow a loved one to try life with us before committing to a longer stay. In practice, this means residents receive personalised support with the everyday things that matter: help with washing and dressing where needed, nutritious meals shared in good company, gentle encouragement to stay active, and companionship throughout the day. For families, it means knowing that your relative is somewhere they are known by name, listened to, and treated as an individual. We want to be open about our most recent Care Quality Commission inspection, which gave us an overall rating of Requires Improvement. Within that assessment, we were rated Good for being Caring, which reflects the compassion and kindness our team brings to every interaction with residents and their loved ones. The domains of Safe, Effective, Responsive, and Well led were rated Requires Improvement, and we take that feedback seriously as a clear direction for the areas where we continue to focus our attention and development. We believe transparency matters, and families deserve to see the full picture when choosing a care home. Choosing the right home for someone you love is one of the most important decisions a family can make, and we understand the weight of that choice. If you would like to learn more about life at Hethersett Hall, arrange a visit, or simply have a conversation about what your relative needs, we warmly invite you to get in touch. We are here to listen, to answer your questions honestly, and to help you feel confident about the next step.
Care provided at Hethersett Hall
- Older person care
- Dementia care
- Younger adults care
- Respite care
- Last CQC inspection: 8 August 2019
Read the full inspection report on the CQC website.
Common questions about Hethersett Hall
Where is Hethersett Hall located?
Hethersett Hall is a residential care home in Norwich, Norfolk, NR9 3AP. You can view its exact location and get directions from the map on this page.
What type of care does Hethersett Hall provide?
Hethersett Hall is registered to provide residential personal care, with support that includes Older person care, Dementia care, Younger adults care, Respite care. The full list of services is shown on this page.
What is Hethersett Hall's CQC rating?
Hethersett Hall is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 8 August 2019. You can read the full CQC report from the link on this page.
Does Hethersett Hall provide dementia care?
Yes. Hethersett Hall supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.
Does Hethersett Hall offer respite or short-term care?
Yes. Hethersett Hall offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Questions families ask about Hethersett Hall
Can Mum or Dad stay here if their dementia gets worse?
Yes. Hethersett Hall is registered for dementia care, so someone whose needs increase can usually stay rather than move.
Is there a nurse on site if health needs change?
No. Hethersett Hall is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.
Can they try a short stay before deciding?
Yes. Yes. Hethersett Hall offers respite and short stays, which is a good way to see whether the home is the right fit.
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.
Do they take younger adults as well as older people?
Yes. Yes. Hethersett Hall supports younger adults as well as older people.
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
Typical weekly fees in the East
Hethersett Hall has not published its fees yet. These are typical weekly fees for the East, so you know roughly what to expect before you call.
- Residential care: £1,000 to £1,350 per week per person, typical range
- Dementia care: £1,100 to £1,450 per week per person, typical range
Indicative figures for the East, not a quote from Hethersett Hall. Actual fees depend on the room, the level of care and how it is funded.
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