Heron Lea Residential Home

Heron Lea Residential Home is a residential care home in Norwich, Norfolk (NR13 5DS). It holds a CQC rating of Good.

About Heron Lea Residential Home

We are a residential care home in Norwich, offering a permanent home to older people, including people living with dementia and people with physical disabilities. We also take respite bookings, which can be planned in advance so a family carer gets a break, or arranged more quickly when someone needs support for a while after an illness. Moving into a care home is a considerable change and we do not treat it lightly. The first weeks matter, so we spend them finding out how somebody has always done things. When they like to wake and go to bed, what they eat and what they will not touch, whether they want company or their own space, what they used to do for work or for pleasure. Care that ignores all that might be safe, but it will not feel like living anywhere. For people living with dementia, the steadiness of the day does a lot of the work. Familiar faces, an unhurried pace and staff who know how to read what someone is telling them when the words are hard to find. Our most recent overall rating from the Care Quality Commission is good. Families are welcome to visit and we would encourage you to do so before making any decision. Please contact us and we will arrange a time that suits you.

Care provided at Heron Lea Residential Home

Read the full inspection report on the CQC website.

Common questions about Heron Lea Residential Home

Where is Heron Lea Residential Home located?

Heron Lea Residential Home is a residential care home in Norwich, Norfolk, NR13 5DS. You can view its exact location and get directions from the map on this page.

What type of care does Heron Lea Residential Home provide?

Heron Lea Residential Home is registered to provide residential personal care, with support that includes Older person care, Dementia care, Physical disability support, Respite care. The full list of services is shown on this page.

What is Heron Lea Residential Home's CQC rating?

Heron Lea Residential Home is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 31 July 2025. You can read the full CQC report from the link on this page.

Does Heron Lea Residential Home provide dementia care?

Yes. Heron Lea Residential Home supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.

Does Heron Lea Residential Home offer respite or short-term care?

Yes. Heron Lea Residential Home offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Questions families ask about Heron Lea Residential Home

Can Mum or Dad stay here if their dementia gets worse?

Yes. Heron Lea Residential Home is registered for dementia care, so someone whose needs increase can usually stay rather than move.

Is there a nurse on site if health needs change?

No. Heron Lea Residential Home is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.

Can they try a short stay before deciding?

Yes. Yes. Heron Lea Residential Home offers respite and short stays, which is a good way to see whether the home is the right fit.

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.

Do they take younger adults as well as older people?

No. Heron Lea Residential Home is registered for older people. Younger adults are not listed.

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

Typical weekly fees in the East

Heron Lea Residential Home has not published its fees yet. These are typical weekly fees for the East, so you know roughly what to expect before you call.

Indicative figures for the East, not a quote from Heron Lea Residential Home. Actual fees depend on the room, the level of care and how it is funded.

Explore more

More care homes in Norwich

Browse all care homes in Norwich.