Carleton House Care Home
Carleton House Care Home is a residential care home in Norwich, Norfolk (NR14 8HT). It holds a CQC rating of Good.
About Carleton House Care Home
Carleton House is a residential care home in Norwich. Ours is a place where people live, not simply a place where care is delivered, and we try to keep that distinction at the front of everything we plan. Most of the people who make their home with us are older, and many are living with dementia. We also support people with a physical disability and people with a visual or hearing impairment, and we offer respite stays for those who need care for a short period, whether that is after a spell in hospital or to give a family carer a genuine break. Living well with dementia depends a great deal on familiarity and calm. We keep routines steady, we give people time rather than hurrying them, and we pay attention to the small preferences that make a day feel like your own. Meals matter, company matters, and so does the freedom to spend an afternoon quietly if that is what you would rather do. Families are welcome throughout, and we would much rather they felt able to drop in than had to make an appointment. Our most recent overall rating from the Care Quality Commission is good. We are glad of that, but we know a rating only reflects a moment in time, so we keep listening to residents and relatives and we act on what they tell us. Anyone thinking about a move here is welcome to visit, ask difficult questions, and see the home as it really is.
Care provided at Carleton House Care Home
- Older person care
- Dementia care
- Physical disability support
- Sensory impairment support
- Respite care
- Last CQC inspection: 1 February 2020
Read the full inspection report on the CQC website.
Common questions about Carleton House Care Home
Where is Carleton House Care Home located?
Carleton House Care Home is a residential care home in Norwich, Norfolk, NR14 8HT. You can view its exact location and get directions from the map on this page.
What type of care does Carleton House Care Home provide?
Carleton House Care Home is registered to provide residential personal care, with support that includes Older person care, Dementia care, Physical disability support, Sensory impairment support, Respite care. The full list of services is shown on this page.
What is Carleton House Care Home's CQC rating?
Carleton House Care Home is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 1 February 2020. You can read the full CQC report from the link on this page.
Does Carleton House Care Home provide dementia care?
Yes. Carleton House Care Home supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.
Does Carleton House Care Home offer respite or short-term care?
Yes. Carleton House Care Home offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Questions families ask about Carleton House Care Home
Can Mum or Dad stay here if their dementia gets worse?
Yes. Carleton House Care Home is registered for dementia care, so someone whose needs increase can usually stay rather than move.
Is there a nurse on site if health needs change?
No. Carleton House Care Home is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.
Can they try a short stay before deciding?
Yes. Yes. Carleton House Care Home offers respite and short stays, which is a good way to see whether the home is the right fit.
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.
Do they take younger adults as well as older people?
No. Carleton House Care Home is registered for older people. Younger adults are not listed.
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
Typical weekly fees in the East
Carleton House Care Home has not published its fees yet. These are typical weekly fees for the East, so you know roughly what to expect before you call.
- Residential care: £1,000 to £1,350 per week per person, typical range
- Dementia care: £1,100 to £1,450 per week per person, typical range
Indicative figures for the East, not a quote from Carleton House Care Home. Actual fees depend on the room, the level of care and how it is funded.
More about the care at Carleton House Care Home
Respite Care at Carleton House Care Home
Respite stays at Carleton House in Norwich are worth enquiring about well in advance, particularly around school holidays when demand rises. Ask about any minimum stay, what to pack in terms of clothing, toiletries and medication in original packaging, and how the first day is structured. A planned short break can also work as a gentle trial of permanent care, giving everyone a clearer sense of whether the home suits.
Dementia Care at Carleton House Care Home
Familiar routines, unhurried time and a calm layout are the backbone of good dementia care, alongside staff who are trained to read mood and behaviour rather than react to it. Carleton House is registered for dementia care and describes keeping routines steady and paying attention to small personal preferences, which is a reasonable starting point for a conversation. Ask how the team responds when someone is distressed or wants to walk, how the building is arranged to allow safe movement, and how families are kept informed as things change. It is also worth asking about end of life planning and how the home works with GPs and community teams. The most recent CQC inspection, in February 2020, rated the home good overall.
Residential Care at Carleton House Care Home
Residential care is the right fit when someone needs reliable help with daily living but not the ongoing clinical input a nurse provides. At Carleton House that means support with personal care, meals prepared and served in company, medication handled safely, and the ordinary rhythms of a household kept going day by day. Nursing care, by contrast, is registered separately and involves qualified nurses on site for wounds, complex medication or conditions that need clinical monitoring. Families should ask how the home works with district nurses and GPs when a health need arises, and what would happen if a resident's needs changed over time. Indicative fees in the East run from about £1000 to £1350 a week, with the local authority in Norfolk usually paying £750 to £900.
Older Person Care at Carleton House Care Home
Day to day support for older people at Carleton House generally covers help with washing and dressing at the pace someone prefers, prompting or administering medication safely, and the quieter side of care that is company through the day. Meals taken with others, a chat in the afternoon and help getting settled at night all matter as much as the practical tasks. Families looking at the home in Norwich should ask how mornings are organised, whether a resident can rise and breakfast when they choose, and how staffing is arranged overnight. It is worth checking who is awake on shift, how call bells are answered and how medication rounds fit around sleep. Weekly fees across the East commonly sit between £1000 and £1350, while Norfolk County Council typically funds around £750 to £900.
Visual and Hearing Impairment at Carleton House Care Home
Sight and hearing loss are easier to live with when lighting is even, signage is clear, background noise is kept down and staff know to face the person and speak clearly. Carleton House is registered to support people with a visual or hearing impairment. Families should ask about hearing loop provision, how glasses and hearing aids are looked after, and whether communication preferences are recorded in the care plan.
Physical Disability at Carleton House Care Home
Accessibility matters greatly for adults with a physical disability, covering step free routes, bathroom adaptations, hoisting where needed and personal care that supports rather than replaces what someone can do themselves. Carleton House is registered to support people with a physical disability. Ask to see the specific room or rooms being offered, check doorway widths, bathing arrangements and any equipment in place, and discuss how independence is encouraged day to day.
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