Ashfields

Ashfields is a residential care home in Norwich, Norfolk (NR13 6PD). It holds a CQC rating of Requires Improvement.

About Ashfields

Here at Ashfields, we are a care home based in Norwich, Norfolk, providing residential support for a range of people with different needs and circumstances. We work with older adults, people living with dementia, younger adults, and those who need a shorter stay with us through respite care. We want to be straightforward with you. Our most recent CQC inspection resulted in a "requires improvement" rating, and we think it is important to be honest about that rather than gloss over it. We have taken that feedback seriously and have been working through the areas identified, making real changes to how we operate day to day. Families looking for care deserve to know where a home stands, and we would rather have an open conversation with you than present a version of ourselves that does not reflect the full picture. What we can tell you is that the people living here matter to us. We get to know residents as individuals, understanding what their routines look like, what brings them comfort, and what kind of support helps them feel at home. For those living with dementia, we are mindful of how important familiarity and consistency are, and we try to build that into everything we do. For younger adults, we recognise that their needs and expectations can look quite different, and we do our best to reflect that. Our respite care gives families and carers the chance to take a break knowing their loved one is being looked after in a safe and caring environment. We are a team that is genuinely working to improve, and we welcome any questions you might have. If you would like to come and visit Ashfields, meet the team, and see the home for yourself, we would be very pleased to show you around.

Care provided at Ashfields

Read the full inspection report on the CQC website.

Common questions about Ashfields

Where is Ashfields located?

Ashfields is a residential care home in Norwich, Norfolk, NR13 6PD. You can view its exact location and get directions from the map on this page.

What type of care does Ashfields provide?

Ashfields is registered to provide residential personal care, with support that includes Older person care, Dementia care, Younger adults care, Respite care. The full list of services is shown on this page.

What is Ashfields's CQC rating?

Ashfields is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 12 April 2022. You can read the full CQC report from the link on this page.

Does Ashfields provide dementia care?

Yes. Ashfields supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.

Does Ashfields offer respite or short-term care?

Yes. Ashfields offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Questions families ask about Ashfields

Can Mum or Dad stay here if their dementia gets worse?

Yes. Ashfields is registered for dementia care, so someone whose needs increase can usually stay rather than move.

Is there a nurse on site if health needs change?

No. Ashfields is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.

Can they try a short stay before deciding?

Yes. Yes. Ashfields offers respite and short stays, which is a good way to see whether the home is the right fit.

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.

Do they take younger adults as well as older people?

Yes. Yes. Ashfields supports younger adults as well as older people.

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

Typical weekly fees in the East

Ashfields has not published its fees yet. These are typical weekly fees for the East, so you know roughly what to expect before you call.

Indicative figures for the East, not a quote from Ashfields. Actual fees depend on the room, the level of care and how it is funded.

More about the care at Ashfields

Respite Care at Ashfields

Two weeks of relief can keep a caring arrangement going for another year, which is why respite deserves planning rather than panic. Ashfields is registered for short stays, with a week or two usually the minimum and popular dates taken early. Bring everyday clothes, toiletries, medicines in their pharmacy packaging and something familiar for the room.

Dementia Care at Ashfields

Someone living with dementia reads the atmosphere of a place long before taking in its facilities, so the manner of the staff matters more than the furniture. Ashfields holds a dementia registration, which says what it may accept and nothing about how it works day to day. Ask how staff are trained, what they do when a resident is distressed or trying to get out, and whether the building allows safe wandering. Ask whether residents keep their own belongings and photographs in their rooms, since familiar objects help. It is also worth asking how the home plans for the later stages so that another move can be avoided.

Residential Care at Ashfields

A residential registration carries no requirement for a nurse on the premises, which is the practical difference families need to grasp. Ashfields is registered for residential care, meaning meals, laundry, help with washing and dressing, prompting of medicines and company through the day. Clinical needs are met by the GP and district nursing team visiting from outside. Anyone whose health is unstable, or who needs wound care or a feeding tube, may need a nursing placement rather than this. Norfolk usually funds places at roughly £750 to £900 a week, which is below the private range locally. It is therefore sensible to ask what the fee covers and whether a top up would be expected from relatives.

Older Person Care at Ashfields

Tablets at the right time, a shower that is not rushed and someone who remembers how you take your tea describe the real content of older person care. Ashfields in Norwich is registered to provide it, along with meals, laundry and the company of a household. Ask when residents are helped up in the morning and settled at night, and whether those times bend to suit the individual. Staffing is the other question, particularly how many carers are on duty at breakfast and how many stay awake overnight. The Care Quality Commission rated the home requires improvement following an inspection in April 2022, so ask what was found and what has changed. Private fees in the East commonly run between £1000 and £1350 a week.

Younger Adults at Ashfields

Being decades younger than everyone else in a care home is isolating unless somebody plans against it. Ashfields is registered to support younger adults, so ask who of a similar age lives there now and how they spend their time. Ask about going out, keeping up interests and having space for friends to visit.

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