High Haven

Logo of High Haven, a care home in Downham Market, Norfolk, offering older person care and dementia care.

High Haven is a residential care home in Downham Market, Norfolk (PE38 9AG). It holds a CQC rating of Good.

About High Haven

High Haven is a residential care home in Downham Market in Norfolk. We care for older people, including those living with dementia, and we welcome respite guests as well as people moving in permanently. We are not a large home and we have no wish to be. Being smaller means people are known properly rather than in outline, that our staff notice when somebody is not themselves, and that the day can be arranged around the people living here rather than the other way about. Getting up when you like, eating what you want, having your own things around you and seeing visitors whenever they call are ordinary parts of life and we treat them as such. Our staff help with washing, dressing, medication, meals and moving about, without making a fuss of it. For people living with dementia we keep things familiar and unhurried, and we ask families to tell us about a person's life in detail, because knowing somebody's history is nearly always what allows us to reassure them rather than correct them. Respite stays matter to us as well. Caring for a relative at home is demanding work and a planned break is often what makes it possible to keep going. Our most recent overall rating from the Care Quality Commission is good. Do come and look round, meet the team and speak to relatives of people who live here.

Care provided at High Haven

Read the full inspection report on the CQC website.

Common questions about High Haven

Where is High Haven located?

High Haven is a residential care home in Downham Market, Norfolk, PE38 9AG. You can view its exact location and get directions from the map on this page.

What type of care does High Haven provide?

High Haven is registered to provide residential personal care, with support that includes Older person care, Dementia care, Respite care. The full list of services is shown on this page.

What is High Haven's CQC rating?

High Haven is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 29 May 2019. You can read the full CQC report from the link on this page.

Does High Haven provide dementia care?

Yes. High Haven supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.

Does High Haven offer respite or short-term care?

Yes. High Haven offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Questions families ask about High Haven

Can Mum or Dad stay here if their dementia gets worse?

Yes. High Haven is registered for dementia care, so someone whose needs increase can usually stay rather than move.

Is there a nurse on site if health needs change?

No. High Haven is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.

Can they try a short stay before deciding?

Yes. Yes. High Haven offers respite and short stays, which is a good way to see whether the home is the right fit.

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.

Do they take younger adults as well as older people?

No. High Haven is registered for older people. Younger adults are not listed.

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

Typical weekly fees in the East

High Haven has not published its fees yet. These are typical weekly fees for the East, so you know roughly what to expect before you call.

Indicative figures for the East, not a quote from High Haven. Actual fees depend on the room, the level of care and how it is funded.

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