Diamond House

Diamond House is a residential care home in Downham Market, Norfolk (PE38 9EJ). It holds a CQC rating of Good.

About Diamond House

We are a residential care home in Downham Market, providing a home for older people and younger adults who need help with daily living, including those living with dementia and people with physical disabilities. Our aim is a settled house where help is close at hand without taking over somebody's life. Residents keep their own rooms, belongings and routines as far as we can manage, and they decide how much they want to be part of whatever is happening. Where someone needs help with washing, dressing or moving about, we try to give it without hurry and without doing more of the task than is actually needed, because what a person can still manage themselves is worth protecting. Dementia care rests on knowing the person rather than following a procedure, so we ask families to tell us about working life, children, music, faith and old habits. That knowledge is worth more than any written plan when somebody is frightened or cannot place where they are. Meals are cooked here and we listen when somebody would rather have something different. Family and friends are welcome whenever they wish to come. Respite stays are available as well as permanent places. Our most recent inspection by the Care Quality Commission rated us good overall. Please come and look round before deciding anything. We will be straight with you about whether we can meet the needs you describe.

Care provided at Diamond House

Read the full inspection report on the CQC website.

Common questions about Diamond House

Where is Diamond House located?

Diamond House is a residential care home in Downham Market, Norfolk, PE38 9EJ. You can view its exact location and get directions from the map on this page.

What type of care does Diamond House provide?

Diamond House is registered to provide residential personal care, with support that includes Older person care, Dementia care, Physical disability support, Younger adults care, Respite care. The full list of services is shown on this page.

What is Diamond House's CQC rating?

Diamond House is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 26 April 2018. You can read the full CQC report from the link on this page.

Does Diamond House provide dementia care?

Yes. Diamond House supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.

Does Diamond House offer respite or short-term care?

Yes. Diamond House offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.

Questions families ask about Diamond House

Can Mum or Dad stay here if their dementia gets worse?

Yes. Diamond House is registered for dementia care, so someone whose needs increase can usually stay rather than move.

Is there a nurse on site if health needs change?

No. Diamond House is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.

Can they try a short stay before deciding?

Yes. Yes. Diamond House offers respite and short stays, which is a good way to see whether the home is the right fit.

Will they support end of life care, so there is no move at the hardest time?

Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.

Can she bring her cat or dog?

Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.

Can a couple stay together?

Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.

Will the council help pay, or is it self funded only?

Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.

Do they take younger adults as well as older people?

Yes. Yes. Diamond House supports younger adults as well as older people.

Can I visit before deciding, and are there visiting hours?

Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.

Typical weekly fees in the East

Diamond House has not published its fees yet. These are typical weekly fees for the East, so you know roughly what to expect before you call.

Indicative figures for the East, not a quote from Diamond House. Actual fees depend on the room, the level of care and how it is funded.

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