Rock House
Rock House is a residential care home in Gillingham, Medway (ME7 5PY). It holds a CQC rating of Inadequate.
About Rock House
We at Rock House offer residential care in the heart of Gillingham, Medway, providing a place where older people and younger adults can find support, comfort, and continuity in daily life. As a residential care home rooted in the local community, we understand how important it is for families in Gillingham and across the ME postcode area to feel confident about the care their loved one receives. Our home is situated within Gillingham, offering residents the familiarity of a well known Medway town whilst providing a settled domestic environment away from the pace of busier city life. The South East location means families visiting from across Kent and the wider region can reach us with relative ease, helping loved ones stay closely connected to those who matter most. The care we provide is shaped around the individual. For older people, this means supporting the rhythms of later life with dignity, whether that involves companionship through the day, help with personal care, or simply the reassurance of knowing someone is always nearby. Our experience with younger adults means we recognise that care is not one size fits all, and that people at different stages of life bring different hopes, routines, and aspirations to their home. For those living with mental health needs, we aim to offer a calm and understanding environment where wellbeing is nurtured through consistency, patience, and respect. We also welcome residents for respite care, offering short term stays that can provide vital relief for family carers or a supportive setting for someone recovering after a hospital stay or period of illness. Respite can be a valuable way for prospective residents and their families to experience our home before considering a longer term arrangement. We believe openness is essential, and that includes being transparent about our most recent regulatory position. Following the Care Quality Commission inspection dated 9 April 2025, Rock House received an overall rating of Inadequate. Within the individual domains, Safe and Well led were rated Inadequate, whilst Effective, Caring, and Responsive were each rated Requires Improvement. We recognise fully what this means and the concern it may cause families considering our home. A rating of this nature is a call to action, and we are committed to listening to residents, families, and inspectors, taking the findings seriously, and working determinedly to make the improvements needed across every area of our operation. Quality of care, safety, and strong leadership are not optional; they are the foundation of everything a care home should stand for, and we are focused on rebuilding trust through visible, sustained change. If you are exploring care options in Gillingham for an older relative, a younger adult family member, someone living with a mental health condition, or a loved one who would benefit from a period of respite, we warmly invite you to get in touch. We understand that choosing a care home is one of the most significant decisions a family can make, and we are happy to answer your questions honestly, discuss our improvement journey, and help you consider whether Rock House might be the right fit. Please contact us to learn more or arrange a conversation with our team.
Care provided at Rock House
- Older person care
- Mental health care
- Younger adults care
- Respite care
- Last CQC inspection: 9 April 2025
Read the full inspection report on the CQC website.
Common questions about Rock House
Where is Rock House located?
Rock House is a residential care home in Gillingham, Medway, ME7 5PY. You can view its exact location and get directions from the map on this page.
What type of care does Rock House provide?
Rock House is registered to provide residential personal care, with support that includes Older person care, Mental health care, Younger adults care, Respite care. The full list of services is shown on this page.
What is Rock House's CQC rating?
Rock House is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Inadequate following its last inspection on 9 April 2025. You can read the full CQC report from the link on this page.
Does Rock House offer respite or short-term care?
Yes. Rock House offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Questions families ask about Rock House
Can Mum or Dad stay here if their dementia gets worse?
No. Rock House is not listed for dementia care on the CQC register. If dementia is likely, choose a home that is, so a second move is not needed later.
Is there a nurse on site if health needs change?
No. Rock House is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.
Can they try a short stay before deciding?
Yes. Yes. Rock House offers respite and short stays, which is a good way to see whether the home is the right fit.
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.
Do they take younger adults as well as older people?
Yes. Yes. Rock House supports younger adults as well as older people.
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
Typical weekly fees in the South East
Rock House has not published its fees yet. These are typical weekly fees for the South East, so you know roughly what to expect before you call.
- Residential care: £1,100 to £1,450 per week per person, typical range
Indicative figures for the South East, not a quote from Rock House. Actual fees depend on the room, the level of care and how it is funded.
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