Norfolk Road
Norfolk Road is a residential care home in Carlisle, Cumberland (CA2 5PQ). It holds a CQC rating of Good.
About Norfolk Road
We at Norfolk Road are proud to offer a welcoming residential care home in the heart of Carlisle, providing specialist support for adults with learning disabilities, autism, mental health needs and physical or sensory impairments. Our Cumberland setting combines the comforts of home with the reassurance of professional, person centred care. Nestled within a residential neighbourhood of Carlisle, our home enjoys the calm familiarity of local community life whilst remaining well connected to the wider city. The surroundings offer a peaceful backdrop for everyday living, with the friendly rhythms of the area helping residents feel genuinely at home. Inside, we aim to create spaces that feel warm, safe and unmistakably personal, where each resident can express their individuality and settle into a routine that suits them. Our specialisms shape everything we do. For adults living with learning disabilities or autism, we focus on consistency, clear communication and meaningful daily activity, supporting each person to build confidence and pursue the things that matter to them. For those navigating mental health challenges, we provide a stable, understanding environment where emotional wellbeing is nurtured alongside practical support. Residents with physical disabilities or visual and hearing impairments benefit from care that is patient, attentive and adapted to their individual needs, helping them maintain as much independence as possible whilst feeling fully supported. In practice, this means families can expect care that is tailored rather than generic. We take time to understand each resident as a person, learning their preferences, their history and their hopes, so that the support we provide truly fits. Whether that involves assistance with personal care, encouragement to take part in community life, or simply a reassuring presence during difficult moments, our team is committed to making every day a positive one. We are proud that the Care Quality Commission rated our home Good overall at our most recent inspection in December 2023, with Good ratings achieved across all five domains: safe, effective, caring, responsive and well led. For families, this independent assessment offers reassurance that the care we provide meets the standards expected across safety, effectiveness, compassion, responsiveness and leadership. It reflects the dedication of our team and the trust placed in us by the people we support. Choosing a care home is one of the most important decisions a family can make, and we understand the questions and emotions that come with it. If you are exploring residential care in Carlisle for a loved one with complex needs, we would be delighted to hear from you. Please get in touch to learn more about life at Norfolk Road and to discover whether our home might be the right place to call home.
Care provided at Norfolk Road
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Respite care
- Last CQC inspection: 30 December 2023
Read the full inspection report on the CQC website.
Common questions about Norfolk Road
Where is Norfolk Road located?
Norfolk Road is a residential care home in Carlisle, Cumberland, CA2 5PQ. You can view its exact location and get directions from the map on this page.
What type of care does Norfolk Road provide?
Norfolk Road is registered to provide residential personal care, with support that includes Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support, Respite care. The full list of services is shown on this page.
What is Norfolk Road's CQC rating?
Norfolk Road is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 30 December 2023. You can read the full CQC report from the link on this page.
Does Norfolk Road offer respite or short-term care?
Yes. Norfolk Road offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Questions families ask about Norfolk Road
Can Mum or Dad stay here if their dementia gets worse?
No. Norfolk Road is not listed for dementia care on the CQC register. If dementia is likely, choose a home that is, so a second move is not needed later.
Is there a nurse on site if health needs change?
No. Norfolk Road is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.
Can they try a short stay before deciding?
Yes. Yes. Norfolk Road offers respite and short stays, which is a good way to see whether the home is the right fit.
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.
Do they take younger adults as well as older people?
Ask the home. The register does not say which age groups the home supports. Ask the home.
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
Typical weekly fees in the North West
Norfolk Road has not published its fees yet. These are typical weekly fees for the North West, so you know roughly what to expect before you call.
- Residential care: £800 to £1,050 per week per person, typical range
Indicative figures for the North West, not a quote from Norfolk Road. Actual fees depend on the room, the level of care and how it is funded.
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