Lee Valley Care Services
Lee Valley Care Services is a residential care home in Wembley, Brent (HA9 7QU). It holds a CQC rating of Requires Improvement.
About Lee Valley Care Services
Lee Valley Care is a residential care home in Wembley, in the borough of Brent. We support older people and younger adults, including residents living with dementia and residents managing mental health conditions, and we offer respite stays for people who need care for a shorter period. What we aim for is an ordinary life with support built quietly around it. People have their own room and their own belongings, keep their own routines, and choose how much of the day they want to spend in company. Where dementia or a mental health condition is part of someone's life, stability and being properly listened to do a great deal of the work, so we keep the day calm and predictable and we give people time rather than hurrying them. We should be straightforward with you about where we stand. Our most recent overall rating from the Care Quality Commission is requires improvement. We are not going to talk around that. The points raised have been taken seriously and we are working through them, with our attention on the practical things that make a daily difference to the people who live here. If you are considering the home for yourself or a relative, please come and look at it properly, at a time that suits you, and speak to the people who live and work here. Ask us plainly what has changed and what has not. We would far rather have that conversation openly than have it avoided.
Care provided at Lee Valley Care Services
- Older person care
- Dementia care
- Mental health care
- Younger adults care
- Respite care
- Last CQC inspection: 20 June 2023
Read the full inspection report on the CQC website.
Common questions about Lee Valley Care Services
Where is Lee Valley Care Services located?
Lee Valley Care Services is a residential care home in Wembley, Brent, HA9 7QU. You can view its exact location and get directions from the map on this page.
What type of care does Lee Valley Care Services provide?
Lee Valley Care Services is registered to provide residential personal care, with support that includes Older person care, Dementia care, Mental health care, Younger adults care, Respite care. The full list of services is shown on this page.
What is Lee Valley Care Services's CQC rating?
Lee Valley Care Services is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 20 June 2023. You can read the full CQC report from the link on this page.
Does Lee Valley Care Services provide dementia care?
Yes. Lee Valley Care Services supports people living with dementia. We recommend contacting the home directly to discuss your individual situation.
Does Lee Valley Care Services offer respite or short-term care?
Yes. Lee Valley Care Services offers respite and short-term care. Availability changes regularly, so it is best to enquire directly.
Questions families ask about Lee Valley Care Services
Can Mum or Dad stay here if their dementia gets worse?
Yes. Lee Valley Care Services Limited is registered for dementia care, so someone whose needs increase can usually stay rather than move.
Is there a nurse on site if health needs change?
No. Lee Valley Care Services Limited is a residential care home without on-site nursing. District nurses and GPs visit, but someone who needs daily nursing may have to move to a nursing home.
Can they try a short stay before deciding?
Yes. Yes. Lee Valley Care Services Limited offers respite and short stays, which is a good way to see whether the home is the right fit.
Will they support end of life care, so there is no move at the hardest time?
Ask the home. End of life care is not listed on the register. Ask the manager whether residents can remain in the home with hospice or district nurse support.
Can she bring her cat or dog?
Ask the home. The home has not told us its pet policy yet. Ask directly; some homes allow small pets in residents' rooms or welcome visiting dogs.
Can a couple stay together?
Ask the home. We do not know whether the home has rooms for couples. Ask about shared or adjoining rooms if this matters.
Will the council help pay, or is it self funded only?
Ask the home. The home has not told us which funding it accepts. Most homes take both council funded and self funded residents; ask about council rates and any top up.
Do they take younger adults as well as older people?
Yes. Yes. Lee Valley Care Services Limited supports younger adults as well as older people.
Can I visit before deciding, and are there visiting hours?
Ask the home. Every home should welcome a visit. Call to arrange one, ideally at a mealtime or during an activity, and ask about visiting hours for family.
Typical weekly fees in the London
Lee Valley Care Services Limited has not published its fees yet. These are typical weekly fees for the London, so you know roughly what to expect before you call.
- Residential care: £1,150 to £1,500 per week per person, typical range
- Dementia care: £1,250 to £1,650 per week per person, typical range
Indicative figures for the London, not a quote from Lee Valley Care Services Limited. Actual fees depend on the room, the level of care and how it is funded.
More about the care at Lee Valley Care Services
Respite Care at Lee Valley Care Services
Short stays at Lee Valley Care Services in Wembley are worth planning a few weeks ahead where possible, as rooms for respite come and go depending on who is in. Most homes ask for a minimum of one or two weeks and want current medication, GP details, clothing labelled, and any comfort items from home. Ask what a typical week looks like for a respite guest, and whether the stay can double as a trial run before any decision about a permanent move.
Dementia Care at Lee Valley Care Services
Dementia care works best when the day feels familiar and unhurried, with staff who know each resident well enough to notice small changes and a layout that lets people move about safely without feeling watched. The home's own description talks about keeping the day calm and predictable and giving people time, which fits the general picture of good practice, and Lee Valley Care Services is registered to provide dementia care alongside its other categories. Its most recent CQC inspection in June 2023 gave an overall rating of requires improvement, which is worth reading in full before you decide. Ask how staff are trained in dementia, how they respond when someone becomes distressed or tries to leave, how they involve families as the condition progresses, and how night time confusion is handled.
Residential Care at Lee Valley Care Services
Residential care is for people who need daily support with personal care and everyday living but do not require ongoing input from a nurse. That usually means help with washing, dressing and medication, three cooked meals with choice, laundry and housekeeping, and a shared programme of activities and company through the week. Lee Valley Care Services is registered as a residential home rather than a nursing one, so a district nurse or GP would visit for clinical needs such as wound care or complex medication rather than nurses being on the rota. In the London area weekly fees for this kind of care commonly sit somewhere between £1150 and £1500, while Brent council typically funds around £850 to £1000 a week, so it is worth asking early how any gap between the two would be handled.
Older Person Care at Lee Valley Care Services
Support for older people in a residential setting usually covers the quiet essentials: a hand with washing and dressing in the morning, prompts or administration of medication at the right times, help getting to meals, and company through the parts of the day that can otherwise feel long. Lee Valley Care Services is registered for older person care in Wembley, so these are the sorts of needs the home is set up to meet, though the detail of how they do it is best seen in person. Families thinking about a move here should ask how mornings and evenings are structured, how many staff are awake overnight, and how call bells are answered after dark. It is also worth asking how the home matches a keyworker to a resident and how personal routines, from bath times to bedtime, are recorded and respected.
Mental Health at Lee Valley Care Services
Adults managing a long term mental health condition tend to do better where the week has a shape to it, medication is handled reliably, and staff treat people as adults first and diagnoses second. Lee Valley Care Services is registered to support this group. Worth asking are what mental health experience the team has, how they work with community mental health services and GPs, and what happens on a difficult day or during a crisis out of hours.
Younger Adults at Lee Valley Care Services
Adults under 65 living in a home where most residents are older need a lifestyle that reflects their own age, from how they spend the day to who they can talk to. Lee Valley Care Services is registered to support younger adults. Ask how the home helps someone keep up work, study, friendships or hobbies outside the building, and whether there are other younger residents they might get to know.
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