New Support Care

New Support Care is a home care agency in Salisbury, Wiltshire (SP1 1EY).

About New Support Care

We provide care at home in Salisbury and across Wiltshire. Those we support include older adults, people living with dementia, adults with learning disabilities and autistic adults, people managing mental health conditions, people with physical disabilities, people living with sight or hearing loss, younger adults, people living with eating disorders, and people whose lives have been affected by alcohol or drug use. That breadth means attitude matters as much as competence. Several of the people we work with have had experiences of being judged rather than helped, and a carer who arrives with opinions about how somebody came to need support is of no use to them at all. We recruit and train with that firmly in mind, and we supervise properly rather than hoping for the best. Our starting point is a proper conversation about what the person wants changed and what they would rather we left alone. Plans are agreed rather than issued, and we revisit them when circumstances shift. We have not yet been given an overall rating by the Care Quality Commission, and we would rather state that openly. Until then we are happy to be asked how we recruit and train, and to be judged on what the people we already support say about us.

Care provided at New Support Care

Read the full inspection report on the CQC website.

Common questions about New Support Care

Where is New Support Care located?

New Support Care is a home care agency based in Salisbury, Wiltshire (SP1 1EY), providing care to people in their own homes within approximately 10 miles of the area.

What type of care does New Support Care provide?

New Support Care is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.

Does New Support Care provide dementia care?

Yes. New Support Care supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.

Questions families ask about New Support Care

Can they support someone living with dementia at home?

Yes. Yes. New Support Care Limited is registered for dementia care in people's own homes.

Can they help with medication and nursing tasks?

Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.

Do they cover our area?

Yes. New Support Care Limited covers roughly 10 miles from Salisbury.

Will the council help pay?

Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.

Typical home care fees in the South West

New Support Care Limited has not published its fees yet. These are typical hourly rates for the South West, so you know roughly what to expect before you call.

Indicative figures for the South West, not a quote from New Support Care Limited. Actual fees depend on the room, the level of care and how it is funded.

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