Efficiency Health and Homecare Services
Efficiency Health and Homecare Services is a home care agency in Malmesbury, Wiltshire (SN16 9AG). It holds a CQC rating of Inadequate.
About Efficiency Health and Homecare Services
We are Efficiency Health and Homecare in Malmesbury, Wiltshire, a home care agency supporting people in their own homes across the town and the surrounding area. We visit older people and younger adults who need help to manage the day, including people living with dementia, people with a mental health condition or an eating disorder, people with physical disabilities and people with a visual or hearing impairment. Home care works best when it fits around a person's own routine. We agree what each visit needs to cover, whether that is help with washing and dressing, prompting or administering medicines, preparing meals, or support to get out and about, and we write the plan with the person and anyone they want involved. We then review it as things change, because needs at home rarely stay still. We need to be plain about our current rating. The Care Quality Commission most recently rated us inadequate overall. We are not going to talk around that. We accepted the findings, we are working through the improvements required of us, and we think anyone considering our support deserves to hear it from us directly rather than discover it afterwards. If you are weighing us up, please ask us what has changed since that inspection and how we are checking it holds. We would also rather hear a complaint than not hear it. If something goes wrong, tell us, and we will tell you honestly what we are doing about it.
Care provided at Efficiency Health and Homecare Services
- Older person care
- Dementia care
- Mental health care
- Physical disability support
- Sensory impairment support
- Younger adults care
- Eating disorder support
- Covers approximately 10 miles
- Last CQC inspection: 9 February 2026
Read the full inspection report on the CQC website.
Common questions about Efficiency Health and Homecare Services
Where is Efficiency Health and Homecare Services located?
Efficiency Health and Homecare Services is a home care agency based in Malmesbury, Wiltshire (SN16 9AG), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Efficiency Health and Homecare Services provide?
Efficiency Health and Homecare Services is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.
What is Efficiency Health and Homecare Services's CQC rating?
Efficiency Health and Homecare Services is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Inadequate following its last inspection on 9 February 2026. You can read the full CQC report from the link on this page.
Does Efficiency Health and Homecare Services provide dementia care?
Yes. Efficiency Health and Homecare Services supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Efficiency Health and Homecare Services
Can they support someone living with dementia at home?
Yes. Yes. Efficiency Health and Homecare Services - Malmesbury is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Efficiency Health and Homecare Services - Malmesbury covers roughly 10 miles from Malmesbury.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South West
Efficiency Health and Homecare Services - Malmesbury has not published its fees yet. These are typical hourly rates for the South West, so you know roughly what to expect before you call.
- Home care (per hour): £28 to £33 per hour, typical range
Indicative figures for the South West, not a quote from Efficiency Health and Homecare Services - Malmesbury. Actual fees depend on the room, the level of care and how it is funded.
More about the care at Efficiency Health and Homecare Services
Dementia Care at Efficiency Health and Homecare Services
Living well with dementia at home tends to rest on familiar routines, carers who know the person and calm handling when someone is confused or upset. Because visits happen in the person's own surroundings, small things matter, such as keeping the order of the morning the same, noticing early signs of distress and knowing when to step back. Efficiency Health and Homecare Services is registered for dementia care, so ask how carers are matched to people with dementia, what training they have had, and how the team responds when someone becomes distressed or tries to leave the house. Ask too how the plan is adjusted as the condition progresses, how family are kept informed, and how risks like missed medicines, falls or unsafe use of the kitchen are watched for between visits.
Home Care at Efficiency Health and Homecare Services
Home care in and around Malmesbury is arranged as visits in a person's own house or flat, covering personal care, medicines, meals and help to get out into the town. Efficiency Health and Homecare Services in Malmesbury is registered for home care with the CQC, which most recently rated the agency inadequate overall following an inspection in February 2026. Indicative private rates in the South West sit around £28 to £33 an hour, though Wiltshire Council commissions care at its own rate for eligible residents. Ask how visits are scheduled, how continuity of carer is protected, and how the improvements accepted after the last inspection are being tracked. It is fair to ask for something in writing about progress.
Older Person Care at Efficiency Health and Homecare Services
Day to day support at home for an older person in Malmesbury usually covers help with washing and dressing, prompting or giving medicines at the right time, preparing meals and a bit of company through the visit. Efficiency Health and Homecare Services is registered with the CQC for older person care, and typical home care rates across the South West run around £28 to £33 an hour, with Wiltshire Council funding packages where someone is eligible. Families weighing up the agency should ask how visits are timed against a person's own routine, who covers if the usual carer is off, and what happens if a call is needed in the evening or overnight. It is also worth asking how medicines are recorded and how quickly the plan is rewritten when things change.
Mental Health at Efficiency Health and Homecare Services
Adults managing an enduring mental health condition often do best with predictable visits, respectful support and clear plans for harder days. Efficiency Health and Homecare Services is registered for mental health support at home. Ask how carers are briefed on a person's diagnosis and triggers, how medicines are prompted, and what the agency does if someone is in crisis between visits or refuses a call.
Visual and Hearing Impairment at Efficiency Health and Homecare Services
For someone with sight or hearing loss, small habits from a visiting carer make a real difference, from announcing themselves at the door to keeping keys and remotes in the same place. Efficiency Health and Homecare Services is registered to support people with a visual or hearing impairment. Ask how carers communicate with someone who lipreads or uses hearing aids, and how written notes are shared with a person who cannot easily read them.
Younger Adults at Efficiency Health and Homecare Services
Being under 65 and needing help at home is a different picture from later life care, often more about work, study, relationships and getting out than winding down. Efficiency Health and Homecare Services is registered to support younger adults. Ask how visits are shaped around a younger person's own week, how carers support choices about going out or having people over, and how the plan avoids feeling like care designed for someone much older.
Eating Disorders at Efficiency Health and Homecare Services
Support around eating disorders at home calls for sensitive, structured help at mealtimes and careful liaison with the clinical team who lead treatment. Efficiency Health and Homecare Services is registered for this area of care. Ask who from health services oversees the plan, how carers are briefed on what to encourage or avoid at meals, and how observations from visits are fed back to clinicians.
Physical Disability at Efficiency Health and Homecare Services
Support at home for an adult with a physical disability usually blends personal care with help to stay independent, whether that is transfers, help in the bathroom or getting out into Malmesbury. Efficiency Health and Homecare Services is registered for this care. Ask how carers are trained in safe moving and handling, how they work alongside any equipment already in the home, and how the visit plan flexes on stiffer or more tired days.
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