Onecall24 Healthcare
Onecall24 Healthcare is a home care agency in London, Westminster (NW1 5QT). It holds a CQC rating of Good.
About Onecall24 Healthcare
We at Onecall24 Healthcare are proud to provide compassionate home care across London, supporting individuals in the comfort and familiarity of their own homes throughout Westminster and the wider NW postcode area. Our team believes that receiving thoughtful, personalised care should never mean leaving behind the place you love most. Operating from the heart of London, we bring our support directly to residents across Westminster and surrounding neighbourhoods. Being based in such a well connected part of the capital allows us to respond promptly and reliably, whether families live in busy central streets or quieter residential pockets. Home care means the environment is shaped entirely around the person we support, and we work respectfully within each household, adapting to routines, preferences and family life rather than expecting anyone to adapt to us. Our specialisms cover a broad spectrum of needs, ensuring that people at different stages of life and with varying circumstances can find the right support with us. We provide older person care for those who wish to remain independent at home for as long as possible, alongside dedicated dementia care that focuses on gentle routines, familiar surroundings and preserving dignity as memory changes. For adults living with learning disabilities or autism, our approach is centred on understanding individual communication styles, sensory preferences and personal goals, helping each person live the life they choose. We also support people experiencing mental health challenges, offering steady, non judgemental companionship and practical help that promotes wellbeing and stability. Our physical disability care is tailored to mobility and daily living needs, whilst our experience supporting those with visual or hearing impairments means we take care to communicate clearly and adapt the home environment thoughtfully. Younger adults receive care that respects their age, aspirations and lifestyle, never treating them as an afterthought within a traditional care model. In practice, this breadth of expertise means families can trust that as needs change over time, the same familiar team can continue to walk alongside their loved one. We work closely with relatives, keeping communication open and honest, so that everyone involved feels informed and reassured. Whether it is help with personal care, medication support, meal preparation, companionship or more complex daily assistance, our aim is always to enhance quality of life rather than simply meet a task list. Our commitment to quality is reflected in our most recent Care Quality Commission inspection, dated 10 March 2025, in which we were rated Good overall. This Good rating extends across every domain the CQC assesses, meaning we were recognised as Good for being Safe, Effective, Caring, Responsive and Well led. For families, this consistency matters. It reflects an organisation where safety is taken seriously, where care genuinely makes a difference, where kindness sits at the heart of every visit, where support adapts to the person, and where leadership sets clear standards for the whole team. Choosing home care is a deeply personal decision, and we understand the weight families carry when searching for the right provider. If you are exploring options for yourself or someone you love in London, we warmly invite you to get in touch with us at Onecall24 Healthcare. We will listen carefully, answer your questions honestly, and help you understand how tailored home care could bring reassurance, comfort and continuity to your family.
Care provided at Onecall24 Healthcare
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 10 March 2025
Read the full inspection report on the CQC website.
Common questions about Onecall24 Healthcare
Where is Onecall24 Healthcare located?
Onecall24 Healthcare is a home care agency based in London, Westminster (NW1 5QT), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Onecall24 Healthcare provide?
Onecall24 Healthcare is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is Onecall24 Healthcare's CQC rating?
Onecall24 Healthcare is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 10 March 2025. You can read the full CQC report from the link on this page.
Does Onecall24 Healthcare provide dementia care?
Yes. Onecall24 Healthcare supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Onecall24 Healthcare
Can they support someone living with dementia at home?
Yes. Yes. Onecall24 Healthcare Limited is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Onecall24 Healthcare Limited covers roughly 10 miles from London.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the London
Onecall24 Healthcare Limited has not published its fees yet. These are typical hourly rates for the London, so you know roughly what to expect before you call.
- Home care (per hour): £30 to £36 per hour, typical range
Indicative figures for the London, not a quote from Onecall24 Healthcare Limited. Actual fees depend on the room, the level of care and how it is funded.
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