Regal Home Care
Regal Home Care is a home care agency in Crawley, West Sussex (RH11 9AD). It holds a CQC rating of Good.
About Regal Home Care
We are Regal Home Care, and we provide care and support to adults in their own homes in Crawley and the surrounding parts of West Sussex. Our visits range from a single short call each day through to several hours of support, arranged to fit the person's routine. We help older people with washing and dressing, medication, meals, shopping and the household jobs that become harder with time. We support adults living with dementia, where the same familiar care workers arriving at predictable times do more good than anything else we can offer. We also support people living with mental ill health, where a routine that holds and a dependable presence can count as much as any clinical input, people with physical disabilities, taking care over equipment and how somebody prefers to be assisted, and people living with sight or hearing loss, where announcing ourselves clearly and giving information in a usable form is part of the job. Everything starts with a visit and a proper conversation at home, with family or an advocate present if that is wanted. The plan is written with the person, records how they want things done, and is reviewed rather than filed away. Our most recent overall rating from the Care Quality Commission is good. Please get in touch to talk it through.
Care provided at Regal Home Care
- Older person care
- Dementia care
- Mental health care
- Physical disability support
- Sensory impairment support
- Covers approximately 10 miles
- Last CQC inspection: 18 December 2019
Read the full inspection report on the CQC website.
What the inspectors found
A plain English summary of the Care Quality Commission inspection behind the current rating of Regal Home Care Limited. Report published 18 December 2019.
Safe
Staff understood safeguarding, and incidents had been reported to the local authority as the policy requires. Risks were assessed and managed consistently, and the systems for giving medicines were safe. There were enough suitable staff to provide the visits people needed.
Effective
Staff were getting the training and support they needed, and people had confidence in their skills. Staff helped people to have enough to eat and drink and to see health care services when needed. Staff worked with other agencies to deliver care.
Caring
People said staff were kind. Staff knew people well and involved them in planning their care and support. Staff respected people's dignity and confidentiality, and supported people to stay as independent as possible.
Responsive
Planning of care visits had improved. People said visits were usually on time, with staff they knew, and that they were told about changes. Care plans were detailed and personalised, including for end of life care. People knew how to complain and were confident their concerns would be dealt with.
Well-led
The service had a new registered manager, who had made improvements and had clear oversight of the service. Systems for checking the quality of the service had improved. Actions had been taken on earlier concerns about record keeping, safeguarding, punctuality and consistency. At the last inspection the service was rated Requires improvement with three breaches of regulation. At this inspection the provider was no longer in breach.
What people told the inspectors
People said they felt safe because the service was reliable. They described improvements in the consistency of the service and said they had confidence in the skills of staff.
They never let me down. A person using the service
Since the last inspection
Rated Good in December 2019, up from Requires improvement.
Safe moved from Requires improvement to Good; Responsive moved from Requires improvement to Good; Well-led moved from Requires improvement to Good; Effective is still Good; Caring is still Good.
- 18 December 2019: Routine inspection, rated Good. This inspection gave the current rating.
- 12 December 2018: Routine inspection, rated Requires improvement
- 11 August 2016: Routine inspection, rated Requires improvement
- 1 March 2014: Inspection looking at part of the service
- 28 June 2013: Routine inspection
- 6 March 2013: Routine inspection
Read the full report on the CQC website
Source: Care Quality Commission inspection report, summarised by CareAssura. Contains CQC data used under the Open Government Licence.
How Regal Home Care Limited compares in Mid Sussex
Measured against the 22 home care agencies registered in Mid Sussex.
- CQC rating
- Good. 16 of the 22 agencies (73%) are rated Good or Outstanding. Across West Sussex the figure is 63%.
- Latest report
- 18 December 2019. 11 of the 22 agencies have published a newer inspection report since.
- Registered
- January 2011. One of the longer established agencies. 20 of the 22 registered more recently.
- Provider
- One service. Regal Home Care Limited runs this agency only.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Mid Sussex.
The local picture: Mid Sussex
What the numbers say about home care in Mid Sussex, in West Sussex.
What home care costs
| Type of care | What it costs |
|---|
| Hourly care visits, South East | £28.00 to £36.96 an hour (Middle half of prices from 24 agencies. Median £32.92. Shown for South East because too few West Sussex agencies publish a rate.) |
| What West Sussex pays | £28.92 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 18,500. Rising to 21,800 by 2035, up 17%
- People aged 85 and over: 5,100. Rising to 8,000 by 2035, up 55%
- Living with dementia, aged 65 and over (estimate): 2,400. Rising to 3,100 by 2035, up 27%
- Dementia diagnosis rate: 65%. The NHS ambition is 67%. West Sussex as a whole is 64%.
- Agencies in the borough, last 12 months: 1 opened, 2 closed. 21 registered today.
- Choice of agencies: 75 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.6 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Regal Home Care Limited
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 12 January 2011, so 15 years.
- Run by
- Regal Home Care Limited, which runs this service only.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Common questions about Regal Home Care
Where is Regal Home Care located?
Regal Home Care is a home care agency based in Crawley, West Sussex (RH11 9AD), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Regal Home Care provide?
Regal Home Care is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is Regal Home Care's CQC rating?
Regal Home Care is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 18 December 2019. You can read the full CQC report from the link on this page.
Does Regal Home Care provide dementia care?
Yes. Regal Home Care supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Regal Home Care
Can they support someone living with dementia at home?
Yes. Yes. Regal Home Care Limited is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Regal Home Care Limited covers roughly 10 miles from Crawley.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Regal Home Care Limited has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Regal Home Care Limited. Actual fees depend on the room, the level of care and how it is funded.
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