Priory Care Services
Priory Care Services is a home care agency in Crawley, West Sussex (RH10 9LU).
Newly registered with the CQC, October 2026. No inspection rating has been published yet.
About Priory Care Services
Priory Care West Sussex is a home care agency in Crawley, supporting people in their own homes across the county. We work with older people and younger adults, with people living with dementia, with people who have mental health needs, with people living with a physical disability and with people affected by an eating disorder. Taking on that range means we have to be careful rather than casual about matching. The support that helps an older person living with dementia is not the support that helps a young adult coming out of hospital after a mental health crisis, and pretending otherwise is how home care goes wrong. We assess properly and we match carers to people deliberately. The practical work covers personal care, medication managed and recorded carefully, meals cooked, help to move safely about the home, and support to keep appointments and routines going. With eating disorders we work alongside the specialist teams involved and we follow the clinical plan rather than improvising around food. Mealtimes can be the hardest part of somebody's day, and support at those moments needs to be patient, consistent and free of bargaining or judgement. For people living with dementia we send the same small group of carers to the same homes, because familiarity is what keeps a visit calm. The Care Quality Commission has not yet given us an overall rating. Call us and we will be honest about what we can take on and what we cannot.
Care provided at Priory Care Services
- Older person care
- Dementia care
- Mental health care
- Physical disability support
- Younger adults care
- Eating disorder support
- Covers approximately 10 miles
Read the full inspection report on the CQC website.
How Priory Care Services West Sussex compares in Crawley
Measured against the 52 home care agencies registered in Crawley.
- CQC rating
- Not yet rated. 20 of the 52 agencies (38%) are rated Good or Outstanding.
- Registered
- October 2026. One of the newer agencies in the area. Only 0 of the 52 have registered more recently.
- Provider
- 3 services. Priory Care Services Ltd runs 3 adult social care services.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Crawley.
The local picture: Crawley
What the numbers say about home care in Crawley, in West Sussex.
What home care costs
| Type of care | What it costs |
|---|
| Hourly care visits, South East | £28.00 to £36.96 an hour (Middle half of prices from 24 agencies. Median £32.92. Shown for South East because too few West Sussex agencies publish a rate.) |
| What West Sussex pays | £28.92 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 7,700. Rising to 9,400 by 2035, up 22%
- People aged 85 and over: 2,100. Rising to 2,800 by 2035, up 32%
- Living with dementia, aged 65 and over (estimate): 1,100. Rising to 1,300 by 2035, up 22%
- Dementia diagnosis rate: 53%. The NHS ambition is 67%. West Sussex as a whole is 64%.
- Agencies in the borough, last 12 months: 1 opened, 2 closed. 48 registered today.
- Choice of agencies: 114 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.6 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Priory Care Services West Sussex
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 20 October 2026, less than a year ago.
- Run by
- Priory Care Services Ltd, which runs 3 adult social care services in England. All 2 that have a rating are rated Good or Outstanding.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Common questions about Priory Care Services
Where is Priory Care Services located?
Priory Care Services is a home care agency based in Crawley, West Sussex (RH10 9LU), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Priory Care Services provide?
Priory Care Services is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Younger adults care, Eating disorder support. The full list of services is shown on this page.
Does Priory Care Services provide dementia care?
Yes. Priory Care Services supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Priory Care Services
Can they support someone living with dementia at home?
Yes. Yes. Priory Care Services West Sussex is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Priory Care Services West Sussex covers roughly 10 miles from Crawley.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Priory Care Services West Sussex has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Priory Care Services West Sussex. Actual fees depend on the room, the level of care and how it is funded.
More about the care at Priory Care Services
Dementia Care at Priory Care Services
Careful rather than casual about matching is how this agency describes its approach, and dementia is where that shows up first. A carer who has to be reintroduced every visit spends the half hour being explained to rather than helping. What works instead is familiar faces at familiar hours, patience in place of correction, and coming back later when a wash is refused. The agency also points out that the support helping an older person with dementia is not the support that helps a young adult after a crisis. Ask what dementia training the carers have completed. Ask how the plan is revised as the condition advances.
Home Care at Priory Care Services
Crawley is the base for this agency, which registered with the CQC on 20 October 2026 and has not yet been inspected. Home care means visits at agreed times in somebody's own house, with rates across the South East typically running from £29 to £35 an hour. It suits people whose needs are predictable enough to plan around, and it stops short of the cover a care home provides. The agency works across a wide range of needs, from dementia to eating disorders, which it says obliges it to be careful about matching. Ask how visits are recorded, how often the plan is reviewed, and who a relative telephones at the weekend.
Older Person Care at Priory Care Services
Support to keep appointments and routines going sits on this agency's list of practical work, and it is often the item that keeps an older person independent longest. The rest is personal care, medication managed and recorded carefully, meals cooked, and help to move safely about the home. Priory Care Services West Sussex says it assesses properly and matches carers to people deliberately rather than casually. None of that tells a family how a Tuesday evening in Crawley actually looks, which is why the questions matter. Ask how long each call lasts and how many different carers would come in a fortnight. Ask what can be covered late in the day, since overnight care is a separate arrangement.
Mental Health at Priory Care Services
West Sussex would assess and may fund support of this kind, with rates in the county typically between £29 and £35 an hour. What helps most is structure, visits that arrive when promised, and being treated as an adult rather than a diagnosis. Ask what training the carers have in mental health, and who the person or a relative can reach when things deteriorate out of hours.
Younger Adults at Priory Care Services
Pretending that one approach fits everybody is how home care goes wrong, this agency says, and younger adults are usually the people it fails. A package designed around someone who is at home all day suits an adult under sixty five badly. Ask whether call times can move around work or study, and whether the same small group of carers can be kept.
Eating Disorders at Priory Care Services
Mealtimes can be the hardest part of somebody's day, this agency says, and support at those moments needs to be patient, consistent and free of bargaining or judgement. It also says it follows the clinical plan rather than improvising around food, which is the only defensible approach. Ask which specialist team holds the plan, and how the agency records and reports what happens at a meal.
Physical Disability at Priory Care Services
Personal care, medication managed and recorded carefully, and help to move safely about the home are the practical items this agency lists. For a physical disability the aim is help that enables rather than takes over, so somebody keeps doing what they still can. Ask whether carers are trained on the equipment already in the house, and who arranges an occupational therapy review when needs change.
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