Metro Homecare
Metro Homecare is a home care agency in Crawley, West Sussex (RH10 1JH). It holds a CQC rating of Good.
About Metro Homecare
Metro Homecare supports people at home in Crawley and across West Sussex. We are a home care agency, so the care comes to you and fits round your life rather than the other way about. Older people make up a large part of our work, including many living with dementia, where staying in familiar rooms with a familiar routine is often the single most helpful thing that can be arranged. We also support people living with mental health conditions, including eating disorders, people with physical disabilities, people with a visual or hearing impairment, and younger adults who want support that keeps them independent rather than managed. What a visit looks like depends entirely on the person. It might be a short morning call to help someone wash, dress and get started, prompting and support with medication, help with meals and shopping, or longer periods of company for someone who finds the days quiet. We keep our teams small and consistent because trust takes time and repetition, and because a care worker who knows you well is the one who notices when something has changed. Our most recent overall rating from the Care Quality Commission was good. We treat that as a baseline rather than an achievement, and we keep asking the people we visit and their families whether we are getting it right. If you are starting to think about care for yourself or for someone in your family, please get in touch. A conversation costs nothing and often makes the options much clearer.
Care provided at Metro Homecare
- Older person care
- Dementia care
- Mental health care
- Physical disability support
- Sensory impairment support
- Younger adults care
- Eating disorder support
- Covers approximately 10 miles
- Last CQC inspection: 15 December 2025
Read the full inspection report on the CQC website.
How Metro Homecare Limited compares in Crawley
Measured against the 48 home care agencies registered in Crawley.
- CQC rating
- Good. 20 of the 48 agencies (42%) are rated Good or Outstanding. Across West Sussex the figure is 63%.
- Latest report
- 15 December 2025. 3 of the 48 agencies have published a newer inspection report since.
- Registered
- November 2024. One of the newer agencies in the area. Only 10 of the 48 have registered more recently.
- Provider
- 6 services. Metro Homecare Ltd runs 6 adult social care services.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Crawley.
The local picture: Crawley
What the numbers say about home care in Crawley, in West Sussex.
What home care costs
| Type of care | What it costs |
|---|
| Hourly care visits, South East | £28.00 to £36.96 an hour (Middle half of prices from 24 agencies. Median £32.92. Shown for South East because too few West Sussex agencies publish a rate.) |
| What West Sussex pays | £28.92 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 7,700. Rising to 9,400 by 2035, up 22%
- People aged 85 and over: 2,100. Rising to 2,800 by 2035, up 32%
- Living with dementia, aged 65 and over (estimate): 1,100. Rising to 1,300 by 2035, up 22%
- Dementia diagnosis rate: 53%. The NHS ambition is 67%. West Sussex as a whole is 64%.
- Agencies in the borough, last 12 months: 1 opened, 2 closed. 48 registered today.
- Choice of agencies: 114 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.6 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Metro Homecare Limited
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 11 November 2024, so 1 year.
- Run by
- Metro Homecare Ltd, which runs 6 adult social care services in England. 4 of the 5 that have a rating are rated Good or Outstanding.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Common questions about Metro Homecare
Where is Metro Homecare located?
Metro Homecare is a home care agency based in Crawley, West Sussex (RH10 1JH), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Metro Homecare provide?
Metro Homecare is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.
What is Metro Homecare's CQC rating?
Metro Homecare is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 15 December 2025. You can read the full CQC report from the link on this page.
Does Metro Homecare provide dementia care?
Yes. Metro Homecare supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Metro Homecare
Can they support someone living with dementia at home?
Yes. Yes. Metro Homecare Limited is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Metro Homecare Limited covers roughly 10 miles from Crawley.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Metro Homecare Limited has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Metro Homecare Limited. Actual fees depend on the room, the level of care and how it is funded.
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