Heart Bridge Care Services
Heart Bridge Care Services is a home care agency in Crawley, West Sussex (RH10 9LU).
Newly registered with the CQC, October 2026. No inspection rating has been published yet.
About Heart Bridge Care Services
Heart Bridge Care is a home care agency in Crawley, supporting people in their own homes across West Sussex. We work with older people and younger adults, including people living with dementia and people who have a physical disability. Everyone we meet at a first visit says more or less the same thing: they would like to stay where they are. Making that realistic, for as long as it is safe and genuinely the better option, is the whole of our purpose. The work is practical. Help with washing and dressing. Medication managed and recorded carefully. Meals cooked rather than opened. Help to move safely about a home that may no longer suit its occupant. A dependable person in a week that might otherwise be empty. And a proper break for the families who have been holding things together on their own. We send the same carers to the same households wherever we can. That continuity is the mechanism rather than the presentation: a carer who knows somebody notices the meal left untouched, the new bruise, the confusion that was not there a fortnight ago. For people living with dementia, familiarity and an unhurried pace achieve what explanation cannot. For people with a physical disability, we learn the individual's preferred way of being assisted to move rather than applying a standard technique. We have not yet been given an overall rating by the Care Quality Commission. Call us and we will be plain about what we can do.
Care provided at Heart Bridge Care Services
- Older person care
- Dementia care
- Physical disability support
- Younger adults care
- Covers approximately 10 miles
Read the full inspection report on the CQC website.
How Heart Bridge Care Services Ltd - West Sussex compares in Crawley
Measured against the 52 home care agencies registered in Crawley.
- CQC rating
- Not yet rated. 20 of the 52 agencies (38%) are rated Good or Outstanding.
- Registered
- October 2026. One of the newer agencies in the area. Only 2 of the 52 have registered more recently.
- Provider
- 2 services. Heart Bridge Care Services Limited runs 2 adult social care services.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Crawley.
The local picture: Crawley
What the numbers say about home care in Crawley, in West Sussex.
What home care costs
| Type of care | What it costs |
|---|
| Hourly care visits, South East | £28.00 to £36.96 an hour (Middle half of prices from 24 agencies. Median £32.92. Shown for South East because too few West Sussex agencies publish a rate.) |
| What West Sussex pays | £28.92 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 7,700. Rising to 9,400 by 2035, up 22%
- People aged 85 and over: 2,100. Rising to 2,800 by 2035, up 32%
- Living with dementia, aged 65 and over (estimate): 1,100. Rising to 1,300 by 2035, up 22%
- Dementia diagnosis rate: 53%. The NHS ambition is 67%. West Sussex as a whole is 64%.
- Agencies in the borough, last 12 months: 1 opened, 2 closed. 48 registered today.
- Choice of agencies: 114 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.6 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about Heart Bridge Care Services Ltd - West Sussex
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 14 October 2026, less than a year ago.
- Run by
- Heart Bridge Care Services Limited, which runs 2 adult social care services in England.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Common questions about Heart Bridge Care Services
Where is Heart Bridge Care Services located?
Heart Bridge Care Services is a home care agency based in Crawley, West Sussex (RH10 9LU), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Heart Bridge Care Services provide?
Heart Bridge Care Services is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Physical disability support, Younger adults care. The full list of services is shown on this page.
Does Heart Bridge Care Services provide dementia care?
Yes. Heart Bridge Care Services supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Heart Bridge Care Services
Can they support someone living with dementia at home?
Yes. Yes. Heart Bridge Care Services Ltd - West Sussex is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Heart Bridge Care Services Ltd - West Sussex covers roughly 10 miles from Crawley.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
Heart Bridge Care Services Ltd - West Sussex has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from Heart Bridge Care Services Ltd - West Sussex. Actual fees depend on the room, the level of care and how it is funded.
More about the care at Heart Bridge Care Services
Dementia Care at Heart Bridge Care Services
Continuity is the mechanism rather than the presentation, as this agency puts it, sending the same carers to the same households wherever it can. For dementia it argues that familiarity and an unhurried pace achieve what explanation cannot, which is a sound instinct the register cannot confirm. Dementia care is within the scope of the Crawley registration and that is all the public record establishes. Ask how distress or refusal is handled, what happens if somebody leaves the house, and how a change a carer notices reaches the family or the GP. Ask when the agency would say visits are no longer safe enough.
Home Care at Heart Bridge Care Services
Crawley sits in a region where care at home indicatively costs £29 to £35 an hour, a South East guide rather than this agency's own figure. Heart Bridge Care covers West Sussex and says everyone it meets at a first visit would like to stay where they are, with its purpose being to make that realistic for as long as it is safe and genuinely the better option. Ask what the minimum call length is, how many visits a day can be staffed, and what weekends and bank holidays add. West Sussex council may contribute after an assessment, usually below the private rate. Ask who rings the household when a carer is delayed.
Older Person Care at Heart Bridge Care Services
Heart Bridge Care has held its registration since 14 October 2026 and has not been inspected, so there is no rating to read. For older people the work it describes is help with washing and dressing, medication managed and recorded carefully, meals cooked rather than opened, and help to move safely about a home that may no longer suit its occupant. It also talks about a dependable person in a week that might otherwise be empty, and a proper break for families who have been holding things together alone. Ask what that break would mean in hours and cost. Ask as well what cover exists in the evening, at weekends and overnight.
Younger Adults at Heart Bridge Care Services
West Sussex is the council that assesses an adult under 65 and decides any funded hours. Younger adults are named on this registration beside older people, so visits can be arranged around work, college or family. Ask how times are agreed, how often the plan is reviewed, and who the regular carers would be.
Physical Disability at Heart Bridge Care Services
Among the five needs on this Crawley registration is physical disability, alongside dementia and older person care. Support of that kind rests on equipment, a bathroom that works and carers who follow one agreed method for moving somebody. Ask who assesses handling, how the method is written down, and whether two carers can attend when a transfer needs them.
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