FirstCol Services - Home Care
FirstCol Services - Home Care is a home care agency in Crawley, West Sussex (RH11 7XL). It holds a CQC rating of Good.
About FirstCol Services - Home Care
At FirstCol, we provide home care support to people living in Crawley and the surrounding areas of West Sussex. We work with individuals who need a little extra help at home, whether that means assistance with day to day tasks, personal care, or more specialist support tailored to specific needs. Our team supports people living with dementia, learning disabilities, autism, mental health conditions, physical disabilities, and visual or hearing impairments. We understand that every person we work with has their own story, their own routines, and their own way of doing things, so we take time to listen and build support around what actually matters to each individual rather than offering a one size fits all approach. We are proud to hold a good rating from the Care Quality Commission, which reflects the genuine effort our team puts in every day to make sure people feel safe, respected, and well looked after in their own homes. That rating matters to us not just as an external measure but as a reflection of the trust our clients and their families place in us. Home care done well means being reliable, communicative, and honest. It means turning up when we say we will, being transparent when things need to change, and always keeping the person receiving care at the centre of every decision. We take that responsibility seriously. We know that inviting someone into your home, or supporting a loved one to do so, is a significant step. Our aim is to make that process as straightforward and reassuring as possible, so that people can get on with living their lives with the right support behind them. If you would like to find out more about how we can help, we are always happy to have a conversation.
Care provided at FirstCol Services - Home Care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Covers approximately 10 miles
- Last CQC inspection: 19 June 2021
Read the full inspection report on the CQC website.
How FirstCol Services Limited - Home Care - Crawley compares in Crawley
Measured against the 48 home care agencies registered in Crawley.
- CQC rating
- Good. 20 of the 48 agencies (42%) are rated Good or Outstanding. Across West Sussex the figure is 63%.
- Latest report
- 19 June 2021. 19 of the 48 agencies have published a newer inspection report since.
- Registered
- March 2011. One of the longer established agencies. 47 of the 48 registered more recently.
- Provider
- 2 services. Firstcol Services Limited runs 2 adult social care services.
Powered by Orrery Intelligence. Data: CQC register and Food Standards Agency ratings. Counts cover registered home care agencies in Crawley.
The local picture: Crawley
What the numbers say about home care in Crawley, in West Sussex.
What home care costs
| Type of care | What it costs |
|---|
| Hourly care visits, South East | £28.00 to £36.96 an hour (Middle half of prices from 24 agencies. Median £32.92. Shown for South East because too few West Sussex agencies publish a rate.) |
| What West Sussex pays | £28.92 an hour (Average hourly rate, October 2026.) |
| Homecare Association minimum price | £34.42 an hour (2026 to 2027. The Association's estimate of the lowest price that covers the cost of delivering care. It is not a legal minimum.) |
| Live in care, England | £1,250 to £1,668 a week (Middle half of prices from 62 agencies. Median £1,455.) |
Published prices come from agencies that publish rates, so treat them as a guide. Ask the agency for its own price.
- People aged 75 and over: 7,700. Rising to 9,400 by 2035, up 22%
- People aged 85 and over: 2,100. Rising to 2,800 by 2035, up 32%
- Living with dementia, aged 65 and over (estimate): 1,100. Rising to 1,300 by 2035, up 22%
- Dementia diagnosis rate: 53%. The NHS ambition is 67%. West Sussex as a whole is 64%.
- Agencies in the borough, last 12 months: 1 opened, 2 closed. 48 registered today.
- Choice of agencies: 114 within 10 miles. In a typical neighbourhood. The nearest is under a mile away (0.6 miles).
Powered by Orrery Intelligence. Market model built 22 October 2026 (ONS 2022 based population projections, dementia estimates, CQC register), published home care rates, Homecare Association.
Good to know about FirstCol Services Limited - Home Care - Crawley
Facts from public registers, and what the agency has told us.
- Registered with CQC
- 14 March 2011, so 15 years.
- Run by
- Firstcol Services Limited, which runs 2 adult social care services in England. 1 of the 2 that have a rating are rated Good or Outstanding.
- Service type
- Personal care in people's own homes (domiciliary care).
- Where it covers
- Not yet confirmed by the agency. Check that your postcode is covered before you rely on it.
- Live in, overnight and 24 hour care
- Not yet confirmed. The agency can add these when it claims its profile.
Sources: CQC register and the agency's own entries. Anything marked not yet confirmed is shown as unknown rather than guessed.
Common questions about FirstCol Services - Home Care
Where is FirstCol Services - Home Care located?
FirstCol Services - Home Care is a home care agency based in Crawley, West Sussex (RH11 7XL), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does FirstCol Services - Home Care provide?
FirstCol Services - Home Care is registered to provide care in people’s own homes, with support that includes Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is FirstCol Services - Home Care's CQC rating?
FirstCol Services - Home Care is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 19 June 2021. You can read the full CQC report from the link on this page.
Does FirstCol Services - Home Care provide dementia care?
Yes. FirstCol Services - Home Care supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about FirstCol Services - Home Care
Can they support someone living with dementia at home?
Yes. Yes. FirstCol Services Limited - Home Care - Crawley is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. FirstCol Services Limited - Home Care - Crawley covers roughly 10 miles from Crawley.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the South East
FirstCol Services Limited - Home Care - Crawley has not published its fees yet. These are typical hourly rates for the South East, so you know roughly what to expect before you call.
- Home care (per hour): £29 to £35 per hour, typical range
Indicative figures for the South East, not a quote from FirstCol Services Limited - Home Care - Crawley. Actual fees depend on the room, the level of care and how it is funded.
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