ICSL East
ICSL East is a home care agency in Northampton, West Northamptonshire (NN3 6WL). It holds a CQC rating of Good.
About ICSL East
We at ICSL East are proud to provide compassionate home care across Northampton and the wider West Northamptonshire community, supporting people to live safely and comfortably in the place they know best: their own home. As a home care agency, we come to you rather than asking you to come to us. Our team travels throughout Northampton and the surrounding NN postcode areas, bringing personalised support directly to your doorstep. This means the familiar surroundings, the treasured photographs, the favourite armchair by the window, and the local community connections that matter so much all remain a central part of daily life. For many families, this continuity of environment brings enormous peace of mind, particularly when a loved one is navigating changes to their health or independence. Our care is shaped around the individual, and we support a wide range of needs across the age spectrum. For older people, we offer gentle, respectful assistance with everyday tasks, from help with washing and dressing to preparing meals and managing medication. Our dementia care is delivered with patience and understanding, focusing on routine, reassurance, and recognising the person behind the condition. For younger adults, and those living with learning disabilities or autism, we work in partnership to promote choice, confidence, and meaningful daily activity. We also support people living with mental health needs, physical disabilities, and visual or hearing impairments, adapting our communication and approach so that every person feels genuinely understood. In practice, this means families can expect consistency, clear communication, and care plans that evolve alongside the people we support. Whether someone requires a short daily visit for companionship and a hot meal, or more comprehensive support throughout the day, our approach is always to listen first and tailor what follows. We understand that inviting a care team into a family home is a significant step, and we take that trust seriously. Following our most recent CQC inspection in January 2026, we were rated Good overall, with a Good rating across all five key domains: Safe, Effective, Caring, Responsive, and Well led. This independent recognition reflects the standards we hold ourselves to every day and offers families reassurance that the care being delivered meets the expectations set by the national regulator. If you are exploring home care options for yourself or someone you love in the Northampton area, we warmly invite you to get in touch. Choosing care is a deeply personal decision, and we would be glad to answer your questions, talk through what support might look like, and help you take the next step with confidence.
Care provided at ICSL East
- Older person care
- Dementia care
- Mental health care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 15 January 2026
Read the full inspection report on the CQC website.
Common questions about ICSL East
Where is ICSL East located?
ICSL East is a home care agency based in Northampton, West Northamptonshire (NN3 6WL), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does ICSL East provide?
ICSL East is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Mental health care, Learning disability and autism support, Physical disability support, Sensory impairment support. The full list of services is shown on this page.
What is ICSL East's CQC rating?
ICSL East is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Good following its last inspection on 15 January 2026. You can read the full CQC report from the link on this page.
Does ICSL East provide dementia care?
Yes. ICSL East supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about ICSL East
Can they support someone living with dementia at home?
Yes. Yes. ICSL East is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. ICSL East covers roughly 10 miles from Northampton.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the East Midlands
ICSL East has not published its fees yet. These are typical hourly rates for the East Midlands, so you know roughly what to expect before you call.
- Home care (per hour): £26 to £31 per hour, typical range
Indicative figures for the East Midlands, not a quote from ICSL East. Actual fees depend on the room, the level of care and how it is funded.
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