Helping Hands
Helping Hands is a home care agency in Northampton, West Northamptonshire (NN1 1EZ). It holds a CQC rating of Requires Improvement.
About Helping Hands
Helping Hands Northampton provides home care to adults in Northampton and the surrounding area. We support older people and younger adults, people living with dementia, adults with learning disabilities and autism, people with physical disabilities, and people who have sight or hearing loss. Our visits cover personal care, medicines, meals, the household, shopping and getting out and about, arranged around the person's day rather than around a rota. We plan the support with the person, keep the visiting team small so faces stay familiar, and review the arrangement when circumstances change. We need to be honest about our inspection position. Our most recent overall rating from the Care Quality Commission was requires improvement. We did not welcome that and we are not going to argue with it. The findings gave us a clear list of things to put right, and we have concentrated on exactly those areas: how we record what we do, how we handle medicines, how we check the quality of visits, and how well prepared our care workers are before they start supporting somebody. That work is still under way. If you are weighing us up, ask us directly what has changed and what has not, and we will give you a straight answer rather than a reassuring one.
Care provided at Helping Hands
- Older person care
- Dementia care
- Learning disability and autism support
- Physical disability support
- Sensory impairment support
- Younger adults care
- Covers approximately 10 miles
- Last CQC inspection: 15 December 2021
Read the full inspection report on the CQC website.
Common questions about Helping Hands
Where is Helping Hands located?
Helping Hands is a home care agency based in Northampton, West Northamptonshire (NN1 1EZ), providing care to people in their own homes within approximately 10 miles of the area.
What type of care does Helping Hands provide?
Helping Hands is registered to provide care in people’s own homes, with support that includes Older person care, Dementia care, Learning disability and autism support, Physical disability support, Sensory impairment support, Younger adults care. The full list of services is shown on this page.
What is Helping Hands's CQC rating?
Helping Hands is registered with and inspected by the Care Quality Commission (CQC). Its most recent overall rating is Requires Improvement following its last inspection on 15 December 2021. You can read the full CQC report from the link on this page.
Does Helping Hands provide dementia care?
Yes. Helping Hands supports people living with dementia. We recommend contacting the agency directly to discuss your individual situation.
Questions families ask about Helping Hands
Can they support someone living with dementia at home?
Yes. Yes. Helping Hands Northampton is registered for dementia care in people's own homes.
Can they help with medication and nursing tasks?
Ask the home. Most home care agencies prompt or give medication but do not provide nursing tasks. Ask what their carers are trained to do.
Do they cover our area?
Yes. Helping Hands Northampton covers roughly 10 miles from Northampton.
Will the council help pay?
Ask the home. The agency has not told us which funding it accepts. Most take both council funded and self funded clients; a direct payment from the council can be used to pay them.
Typical home care fees in the East Midlands
Helping Hands Northampton has not published its fees yet. These are typical hourly rates for the East Midlands, so you know roughly what to expect before you call.
- Home care (per hour): £26 to £31 per hour, typical range
Indicative figures for the East Midlands, not a quote from Helping Hands Northampton. Actual fees depend on the room, the level of care and how it is funded.
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